Appliance Warehouse

I cancelled my service with AW on 11/13/2023 and equipment was picked up on 11/17/23. Unfortunately, I paid for my service in advance and did not worry about the payment since I was told that I would receive a pro-rate refund for the remainder of Nov and all of December. I phoned several times for my refund from Oct 2023 - Jan 2024 and each time I was told something different, that the previous representative made a mistake and my refund was escalated. Additionally, I was told that accounting was emailed and that my refund would be back on the card on file within 7-10 business days. In December, after speaking with several reps and still no refund, I asked to speak with a supervisor and the representative refused to let me or create a ticket for me to speak with a supervisor. I finally filed the dispute with my bank only to hear from my bank that AW claimed there was no cancellation on file, although I had the email confirmation with my cancellation and the pickup date. To date, I am still attempting to get my refund but feel this is a tactic they use to keep customers money. Had I known that this place is as dishonest as they are, I would have never used their service. DO NOT USE APPLIANCE WAREHOUSE! I did not receive the same quality of service from them that they received from me in making my payments on time and in advance.

Worst customer service ever!!! Been lied to multiple times, third attempt to pick up and nothing ever gets resolved. I need these appliances out of here and I dont get answers from their customer service representatives. I get the round-a-round.Please anyone with more information about this company, let them know they need to hire more drivers!!!!

i have been lied to four time by this company,i have been given three dates of delivery and they have not been met and no no decency to call or let us know. ihave requested two days off of work and have had to pay laundry services waiting for you all and i keep getting this bad business, every time i call i get a "theres no delivery notes" "they have 10 more minutes to be there" its incredibly the lack of professionalism, customer service. My situation was escalated and I was expecting a call (been waiting for 5 days)

Worst business ever I'm surprised there are no other yelp reviews. They do not work with you poor customer service treat you with disrespect please if you are reading this stay away from using this company will save you a lot of time and stress free