Deliver confirmation.
Dbncndq D.
Feb 24, 2024
Lies about arrival time and then doesn't show up. When called no answer. Just wastes your time
Read MoreLisa R.
Oct 6, 2023
They were dispatched by Farmer's insurance. They arrived quickly with great communication. The driver, Victor, was fantastic. He asked about the issue I was having with my car not starting. He thought it was a bad battery. Instead of towing the car 40 miles to the dealership, he wanted to save me money. He towed it to O'Reilly's auto parts, had the battery checked, then INSTALLED the new battery for me. He then had the alternator checked, letting me go on my way when everything was running and all fixed. Who does that? Wow. Great job to APEX and especially to Victor Ramos!
Read MoreJohn D.
Dec 28, 2022
I went through my insurance to get a tow. They use this terrible towing service. Supposedly according to the app they were dispatched at 11:29am to come out to the west side of El Paso and take my car to POE Toyota, they arrived at 4:07pm?!?!?! Absolutely awful and ridiculous to have to wait 4.5 hours for a tow in town.
Read MoreApril H.
Oct 22, 2022
I requested a tow through my insurance company and they sent Apex out. The driver, Joel got there quickly. He was friendly and fast and was knowledgeable of where I wanted to drop off the car and even recommended that mechanic and told me I chose a good one. Thanks Joel!!!!
Read MoreDee D.
Apr 22, 2021
I requested roadside service at 2am through AAA. Apex came quicker than any other towing company sent by AAA in my experience. The driver was over the top professional, friendly, got us on the move in less than 15min. Extremely happy and pleased with this service provider
Read MoreRaelynn V.
Sep 21, 2022
When my car got a flat I reached out to the company I'm under warranty with and they sent out a member of apex towing. He got to my car fast and let me go with him to the tire shop so I could drive my car back. the process was quick & easy .
Read MoreLesley V.
Jan 4, 2024
This compay is trash, we had to wait for the tow for more than 4 hrs, the customer service is so bad. There was this lady that keep telling us that the tow man will arrived in 40 min and we would call again and she will give us another 40 min, she was really rude and she refused to give me her name or transfer me over to a supervisor We got this company through USAA insurance, I definitely don't recommend using this towing service Very unprofessional people
Read MoreGrace P.
Sep 9, 2022
Juan towed my sons car late Wednesday evening. Dispatcher told me he could not due to no keys on site (son had to leave). Juan called me himself and advised that he could. He towed sons car to Discount Tire per my request. Sent pictures of car at delivery location. Juan went above and beyond. Great employe, with old school work ethic.
Read MoreTrent M.
May 6, 2023
Quick and easy. They had reliable resources that were just as amazing. Super helpful people.
Read MoreRafael C.
Jul 6, 2023
Was assigned to Apex by Progressive insurance. Initial ETA was 120 t0 150 minutes, let's say 2.5 hours, that time came and went. I called again got a new ETA of an additional 60 minutes. I waited in 105 degree heat, and nothing. I called again and got a new ETA of 3 hours. Every time it was that the driver was on the east side of town dropping off and would head my way as soon as he was done. The last excuse was that the driver was late to his shift. Very irresponsible in taking assignments they can't fulfill. If the insurance doesn't pay well, then dump that contract and take their name off the website. I would give them a 0 if I could.
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