Airline International

Went in there to buy Xmas gifts for my hubby and co workers. What a great selection of wonderful items! I was offered a bottle water (very nice ) and they had out little butter cookies. Nice touch. The customer service was awesome and even got free gift wrap. All in all a great experience.

I have been a customer of Airline International for about 16-17 years. I enjoy the store for their pens mostly because I love highend pens and they are the top seller in the world of gorgeous pens. I appreciated their educating me about high end luggage too. I do now have a Tumi bag, though I admit I do still love my old indestructible Samsonite! ! I love their original gifts and that I can get a unique gift for $10-$100,000.00 under one roof. Mostly the people there are the best. If you go by there, you'll see. We are lucky to still have such a nice shop available as a storefront because it is nice to be able to see, touch, experience really cool items. I love El Paso and Airline International is my favorite place to go when I visit.

I've been a traveler for decades, beginning with my first duty station in the Navy, in which I was issued my first passport to fly via 747 to board the USNS Marias (T-AO57) in the Port of Karachi, Pakistan, 1974. Of course, back then, the digital world was, at its best, an infant, and there was no RFID fears. It has always been impressed upon me, and I understand fully the importance of protecting that most important of travel documents, a valid passport. This became especially important when I took my family overseas, and I held all passports close as ever, in a neckwallet under my shirt. Anyway, lets fast-forward; now (valid) passports/passcards/authorized documents are required anytime a USA citizen steps beyond the territorial borders to facilitate re-entry. I regularly travel out of country, monthly to magnificent Mexico, specifically to fantastic Cd. Juarez/Valle de Juarez/El Porvenir to San Jeronimo and all points along Ruta Dos. I don't use my neck wallet for this solo travel, but going fagivenrther abroad, absolutely my neck wallet is essential. What's more, with digitization, I had to update/upgrade to an RFID neck wallet and was able to find the exceptional Lewis & Clark RFID Neck Stash at the fantastic Airline International Luggage store. I had been quite frustrated, but as soon as I walked in, the friendly professional staff gave me accurate directions and was completely satisfied with this product. I was tempted to look over the immense selection of pens, luggage, leather goods and other related products, but I had to get back to my planning & packing for an upcoming trip. I almost motored away until remembering one sign over the entrance, that customers can have an ice cold water. Even though I'd already bought my neck wallet and was officially no longer a customer, I was kindly given exceptionally cold water to refill my Navy mug. It was MOST welcome on this triple-digit day! I give this fine company my "Wheel of Approval"!

Great selection of luggage and experienced, knowledgeable sales staff. They helped me select a Zuca bag that is the most useful piece of luggage I own. Also one of the better gift stores in the area; I've purchased many presents for business occasions there. Plus it's good to support locally owned businesses.

I've been a pen collector for decades. I know pens. I was excited to find the type of pen I had been searching for. It started out nice - talked to the store, good start to the sale. However, they are engraving lacquer pens that have only a thin layer of lacquer on top of brass, so it ends up looking like a brass stamp - and the big fat 'engraving' next to the silver crocodile looked absolutely terrible. Unfortunately, this ruined all 5 pens.........pens we have been looking for for almost a decade. We simply called in hoping to work together to see how we could get rid of this mistake - it looked like a stamp - could we remove it somehow? This is where the experience tanked. Mr. Jerry got very rude and blasted "It sounds like you just want to get into a fight". Mr. Bigshot Jerry decided if he talked down to me, and 'educated' me that I would change my mind and think the bad looked good. We have decided to get pens elsewhere, due to a lack of trust. In speaking with the other pen collectors in Dallas, I am not the first one to have this problem. There are many very nice reputable pen dealers you can get pens from - I suggest you don't buy pens from Airline International - either in store or online via ebay.Yes, things go wrong sometimes, but being rude and disrespectful and dismissive to a customer when you ruined the item is unacceptable. Mr. Jerry spent over an hour demeaning me in hopes I would take a small discount and keep the ruined pens. Over an hour for a $200 sale - can you imagine what he would do for a larger sale? Yikes and no thank you! Mr. Jerry should stay on the luggage side. And I still wouldn't buy luggage from him.

Outstanding products--and customer service to match. This is a long-established El Paso merchant that offers items you just can't find anywhere else in town. Meanwhile, Ed, Art, and their team know their products and are happy to share that information with you in a friendly, no-pressure manner. Well worth going out of your way to see what they have--and to find out what they know!

I've recently bought a very limited fountain pen form Airline Int. and I can't say enough good things about them and the product they sold. It was in mint condition,as promised. The service and delivery were perfect and I very highly recommend buying from them. Manor H

12/29/16....We drove a considerable distance for our first visit to this fabulous store. Luggage is a personal item. We wanted to inspect our investment prior to purchase . What a treat ! We are experienced travelers. However , Steve and Eddie gave us additional , invaluable travel scoop based upon decades of experience. We purchased an outstanding set of luggage with the industry's best warranty. It was on sale ! We look forward to returning to this store for excellent prices and outstanding iconic personal customer service. Thanks for the chocolate Eddie ! Thank you Steve ! Bon voyage ! Ciao ! Roman and Stella