Einstein Bros. Bagels

When this location opened recently, I was very excited to have their bagels offered in our location. Understanding that there are growing pains as the staff learn the systems and gets comfortable in their roles. Their bagels and shmears were as advertised and enjoyable.I tried going through the drive-through today hoping to order a half dozen bagels and shmears, only to be told that I couldn't do that and if I would order this inside, they could fulfill this. I explained to the employee that I have been waiting in line and currently stuck, I requested if there was anything they could do. They responded that they could only provide me a box of assorted bagels. Is this a new policy? It surely is not on the outside menu.Obviously they don't need my business and I am happy to support the local shops, who provide actual customer service.And don't bother contacting the Einstein Bros website, the location does not appear, or I would have put in the issue on their contact page.

Richmond has a new location and it's very busy with locals checking them out. I waited in the drive through line for about ten minutes but it was worth it. I hadn't visited an Einstein Bagel restaurant in a few years and was surprised by the menu and quality of food. I ordered the Texas Brisket Egg Sandwich and loved it. I'm a major cinnamon roll fan so I tried theirs and was it good, not very dense with lots of icing. I'm happy to add this fast food option to my quick breakfast searches.

Business states open on both google and yelp. I just drove further away from work as I've been waiting for them to open since the next closest location is about 30 mins away. You can clearly see there are tons of bagels prepared and many cars in the parking lot. However they must still be training since there are closed signs on every side of the building. When you try to call ahead it doesn't go through to the restaurant at all. I would expect this from a small business not a large company with numerous locations. Please update your true operating hours and dates accordingly. What a waste of time!

We are regular customers of the beltway location and have been so excited for months to have a location so much closer to home. I was really disappointed this morning when I went in to order and was told because this is a franchise that they don't honor the Monday special price for the baker's dozen boxes.

They just recently opened this month. The Texas brisket breakfast bagel was really good. You can switch it to a different bagel. It was very busy but staff seem to be organized. Probably ending their trainings at this time. It was packed so we took ours to go. Parking is free but the traffic flow is werid. Make sure to drive super slow and be prepared to drive in reverse when it gets busy.

The food is fine, don't get any of the lemonades or water based drinks...the water used to make them has an after taste...i trashed mine cause I didn't wanna risk it.I have to take off two points because of typical Eninstein Bros Bagels franchise shenanigans -- they wont toast your bagels if you buy a dozen..this is silly. They wont toast them even if a customer specifically requests it..I saw all these bagels being toasted but they refused to taste my dozen even when I specifically requested them to be toasted. They need to point this out explicitly on their menu so people who want the convenience of taking dozen or half dozen bagels for a gathering also pack a toaster in their car and an 1000 feet extension cord to plug the toaster in if the local city park has outlets (rolls eyes). For this I have to take off a solid 2 stars. Staff is nice and there is plenty of them...also Einstein continues to employ 1 Barbie Oven for their entire store so everything is going to take longer...and God forbid that oven breaks...they usually just shut down the store when the Barbie oven breaks..thats what happened on my last trip to Einstein Bagels memorial location. And no..they never update anything on social media or google. This location currently shows as "temporarily closed"....updated 06/16Maple Breakfast Bagel is a definite win - the egg is cooked fresh and not from a carton.Orange Juice - Good and Fresh - worth the money if you have a craving.Staff is nice and caring as always.

Waited over 25 min at 11:21 am today. Drive thru seemed to get there orders but those that ordered inside waited forever. Unacceptable for bagels that are already cooked and an egg sandwich.

Long lines, inside and outside at drive-thru. Tried the Texas Brisket sandwich and not impressed at all. The brisket was chewy and hard to eat. Brisket was scarce, ended up taking it out anyways as it tasted like plastic. Will chalk it up to them still under training. Probably try again in 60 to 90 days. Hope they can get it together.

Went in for a breakfast sandwich and the young lady at the register was friendly and helpful about my order. I wasn't sure about what sandwich to get and she explained the items very well to me so I could make a fairly good decision. Additionally, all other staff members were quick to provide services such as handing me a cold brew coffee shortly after ordering...also, the sandwiches didn't take too long to make and were provided after roughly 10 minutes or so. The atmosphere is kind of nice. Seating arrangements are available if you'd like to eat in; there are some good areas to sit down at such as the countertops (near the window), a high top, and other seating options. Overall, excellent bagels and services were exceptional!