Dumpling Factory

Dumpling Factory has become a new staple for lazy Sunday afternoons at Westside Paper. Their dumpling combos, which include a side of delicious soup, salad, or fried rice and steamed or pan-fried dumplings, are a great value meal! You order at the counter and sit, collecting your utensils and bowls near the water station. A cute robot will bring you your food shortly after that.Unfortunately, Dumpling Factory had a deal with Elsewhere brewing for a discount on a pint to bring into their restaurant to drink while you ate. Elsewhere is closing at the end of October 2024 (Support them while you still can!), and that was another incentive for us to ride our bikes there and hang out.We will still be back because the food is delicious and service is excellent.

located in westside paper and will give off date-spot vibes once more shops start popping up in the area. their handmade dumplings and buns are so authentic and packed with flavor. my friend loved the steamed pork dumplings, while i couldn't get enough of the shanghai soup dumplings--so juicy and delish! (this is my FAVORITE)we also tried the pan-fried dumplings and fried rice, which were super filling. great for sharing, so grab your friends and try a bunch of different dumplings together. the lady at the counter was so kind and really attentive to everyone's needs.

When I saw the announcement of the new location I was excited and stopped in because I never get out to the original. This visit was pure disappointment including subpar service. - wayyy overcooked dumplings - disappointing b/c they require you to order so many- fried rice wasn't good; no flavor- no non-soda drinks were available including bottled water

We ordered egg drop soup, hot and sour soup, pan fried pork dumplings, steamed dumplings and fried rice. I thought the soups were pretty good but really small portions. The pan fried dumplings were good and flavorful, it wasn't too crispy though. The steamed dumplings were pretty good and I loved the chives inside. The fried rice I thought could use more flavor to it, didn't have that wok fried flavor to it but I liked the vegetables inside. I would say this place isn't the typical sit down service restaurant. We were served by a robot and ordered on the kiosk because the cashier was busy. You also have to clean up after yourself. Not sure why there is a tipping system if it's mostly self service. Overall the food and service was okay.

We stumbled upon this place during their soft opening, so considering that my review is based upon what can be done better and my experience overall. When we got there, the place was packed and a line. We got in line to order and when it was our turn to order we had a few questions as we were seeking vegetarian options. The cashier did not speak very well English which made it difficult to make a choice. Their veggie dumplings had shrimp in them as mentioned on the menu which was confusing. After making our order, we waited approx. 20 mins before checking in for eta on the food. The cashier never put our ticket in so we had to wait an additional 30 mins for our food. The place itself was super hot inside since there are big windows facing the outside. Overall very disappointed in the service but I understand they were trying to figure it out. The food was very underwhelming. Our noodles were supposed to have tofu in them which was missing. Our dumplings had some type of meat in it so we weren't able to eat it. I do not suggest this place from my experience but giving them grace to hopefully figure it out as the place keeps running. Free parking outside so that was convenient!

We went on a Friday night at 6pm and beat the dinner rush. They are a sister restaurant of Northern China Eatery and fairly new. FOOD:Shrimp Stir Fried Thick Noodles ($14.95) - They should rename this to be called Veggie Ginger Stir Fry. You have to literally dig through the veggies to find any noodles. The only thing you can taste is ginger and the dish is very salty. I would not get this dish if you're actually wanting any noodles. Pan-Fried Pork Bun ($15.95) - The bun wrapper was good and decently thin and the bottom of the bun was properly crispy. The texture of the filling was very off-putting however. It was kind of like wet cat food and I couldn't finish it after picturing that. Crab Roe Soup Dumplings ($15.95) - The soup dumplings come in 6 pcs. It was visually good but the taste was fine. I had thought it would be topped with crab roe, but the filling is made with crab roe. These also should be renamed as it had no soup whatsoever and also had the wet cat texture. SERVICE:The workers were all kind, but it was all very very unorganized. You order and then grab a buzzer before you get a seat and it can get pretty crowded when a lot of people are waiting inside for their food. The biggest issue I had was the time it took for the food to come out and the order. We got our "noodles" at a decent time, but we waited for 30min for our dumplings/buns since we understood it was a new restaurant. We started to notice that there was no order and people were just coming up and asking if this was their food and the workers would just hand it to them since they did not know which table it should go to. We ended up getting our food after doing the same and going up multiple times to get the rest of our food. OVERALL:I do not like to leave reviews for new restaurants until I try it at least twice, but there seems to be a lot of the same recurring problems and I don't think they are actually taking time to change it. I hope it was them just working out the kinks of grand opening, but I don't see myself going out of the way to come here and spend money on the food.

I hate to give this location a 3 unfortunately. I arrived at 4:00pm and they informed that they were on break till 4:30pm and would not be able to take my order at this time. Not going to complain, it's their first day "officially open" as they have had a soft opening between 1-4th. I placed my order finally around 5pm(decided to give them some time), they only had 1 person taking orders and they all seemed very distracted or pressured. Not a problem. I'm pretty patient and love watching chaos and upset customers. I placed my order for...1xHot and Sour SoupDuo Combo with Chicken and Corn/Pork and Chive with Chicken Fried Rice. 1xFried Pork Bun1x Yangzhou Fried Rice. Comes out to around $71 with 20% tip because it's the first day and I appreciate the time. I waited outside for about 10-15 minutes and then decided to go inside. Watching the chaos, I believe the cooks were not going in order. The Manager and I'm guessing one of the Part Timers were switching between taking orders and plating orders and calling them. Instead of keeping some of the items back to provide the Dumplins with the Rice, they were calling orders as they came up and scratching the item off the order tickets as they came out. Because of this, people had to get up multiple times and sometimes the manager went out to the tables to bring out the food if he remembered the order. Around 5:20pm, Auntie came in. She obviously is the one in Charge. She places the Part Timer at the counter, while the Manager is running things. She starts calling out orders and putting things in order. At around this time, there were three groups of people waiting for either a table, a togo order and then me. At around this time, I'm still waiting patiently. Just observing. One of the gentlemen there had the order after me, and was now trying to rush the team because his fried rice was taking so long. He finally gets out around 5:30pm. Then comes my order. First, the Pork Buns had been sitting on the counter in a container now, along with the dumplings from the the Duo combo. There's the Hot and Sour Soup. So we're waiting on the side of Chicken Fried Rice and the Yangzhou fried rice. I already thought the Chicken Fried Rice was done and sitting with the Dumplings. They finally say that my order is next and they are preparing my rice. Great. I drive home and start sorting the order out. This is where things go bad from my point. Everything before is fine to me. The price, it's fine, the service, it's fine, It's the first day and I understand things take time to get in order. Cool. No worries. However, they forgot my Yangzhou Fried Rice. They gave us what I think is considered the "Half Portion" of Chicken Fried rice, which came with the combo. It's still a big enough portion for two, so my roommate and I split it. He got his 12 dumplings, the 6 Chicken and Corn and Pork and Chive. I got my Pan Fried Buns and hot and sour soup. No Yangzhou Fried Rice though. There goes $13.95. :(I start eating. Here is the unfortunate. The buns were mid. Unfortunately, this batch had very mushy filling. This is usually a result of someone mixing the meat too much into a paste. The taste was there, but the texture was off and not like it normally was when I get these at North China Eatery. The Hot and Sour was good however, it was kind of plane. More sour than "hot" and definitely not HOT. Not as good as NCE. The fried rice was not as firm as I'd like as well. The rice was maybe overcooked a little or because of the rush on orders, they aren't able to use cold/room tempature rice, so the rice ends up overcooked. Due to the texture issues with the Buns and missing fried rice, I have to deduct points. I suggest giving them another chance if any of you recently had similar issues. It will hopefully get better over time and as they get used to everything.

Food is delicious from the beef fried rice to the dumblings of all kinds defiantly recommend getting the 12 dumblings over the 6 youll want more

Service was normal, when we went there were only a few people in the restaurant so our food came in like 15 minutes. The house fried rice was tasty! Pork and cabbage steamed dumplings were ok, lacked flavor. But the soup dumplings really disappointed me. There was no soup! $16 for only 6 dry dumplings felt like daylight robbery.

Just... no. The woman who took our order was extremely rude, unknowledgeable, and frantic. Told us it would be a 30-40 minute wait for take out. No worries, we grabbed a beer next door and after 45 minutes of no confirmation that our order was ready went over to see what was happening. All the workers were upset and yelling. Over an hour later we had our food in hand. They put the veggie dumplings in with the meat dumplings so I unfortunately ate meat for the first time in over a decade. And the food was not worth the wait. A mixture of cold, mushy, unflavored mess.