Dim Sum Factory

Great food, bad service.Given the choice to order using their online ordering system or in person.... Choose in person. It took more than an hour to get our food, one dish at a time, 10 to 15 minutes apart. Each dish was excellent but their service was horrible. We needed to wave our arms to attract the attention of any server to get anything. Four of us arrived for lunch shortly after noon and our last dish was served at 1:30.

My wife and I decided to try someplace new. We were a little uncertain of the procedure but it is simple. Scan the QR code, tell it what table you are at and order.We ordered the chow Mein Hong Kong style (1st time), some dim sum and pot stickers. I thought it was very good. It was a little confusing trying to pay. I went into the site and said I was done. It said the receipt was emailed to me but I never gave them info. It turns out you still need to go up to pay

I would peg this at about 3-4 stars depending on what you order. A 2.5 star average on Yelp is quite low though. Usually anything that low is very bad, but I don't see that here. They just started using one of those robot server roomba things, and you can't be the worst if you have one of those. Lol. Well, I think I'm pretty easygoing on this stuff; you have to really screw up a lot for me to consider rating below 3 stars. Anyways, I thought the fried items here were the best. In particular, the you tiao (fried donut sticks) for the congee had incredible texture, a much better crispiness than average. The shell on the.......fried meat buns(?)(can't remember what they're called) were also divine. If I come here again, I'd order more fried items. The rest of the food had some ups and downs. They have a wide selection of congee, and I thought the congee was also pretty good. I enjoyed the freshness and umami of the radish cake. The beef tendon, I thought, was actually too soft. Of course, they are supposed to be soft, but this was almost to the point of being mushy. In contrast, I felt both the cucumber and tofu skin rolls were a bit extra chewy compared how they usually are. The umami of the fu zhu and feng zhao (feet) were fine, but honestly not quite as good as the ones I had at Triumph Valley the day before.I will also note that a lot of the portions are larger than average (but more expensive). For example, you would normally get 3 of the tofu skin rolls. Here you get 5.

Big open restaurant inside Factoria Mall. Service was a tad slow but they looked understaffed. The food overall was tasty and exactly what I was looking for when I was craving dim sum. The portions are pretty big which is great if you're dining with family or a group. We got the juicy pork dumplings, shrimp dumplings, and pork and shrimp shiu mai for dumplings which were all good. Really pleased with how juicy the filling was. We also ordered bbq pork buns, Shanghai buns (pan fried), house fried rice, and Shanghai stir fried noodles. All hit the spot but I recommend the Shanghai buns in particular.

So the food is definitely 3 stars. It is dim sum and the flavor isn't bad. Then again the flavor isn't great. Doesn't have that fresh steamed feel and the flavor is a little on the meh side.The restaurant is ok. Nothing wrong and lots of space. It is well cleaned and I didn't see anything off or odd.The biggest issue is the service here needs some work. The staff was very short and wanted us to order in a specific way. We had to scan the QR code and was asked to order only once. They mentioned the system was free so there were lots of bugs. Which we did notice on some pages as things were hard to order. Then at the end while we were all still eating and talking they cleared off the entire table. I can understand if the place was busy but it was maybe at 30% capacity.

Very speedy service. Received hot tea pretty quickly. Only restaurant I've been to that charges for tea though.....Food was nice and hot and tasty.Everything was clean and staff were speedy.Took off a star for charging for hot tea.

Okay I'm not one to give reviews this low, but you should definitely be aware of the service. Everyone mentions it for a reason, I never go into a restaurant with a worried mindset cause I've never tried it before you know? But I've tried a couple different times with this restaurant. The food is great, classic dim sum, prices are meh but still its bellevue so you gotta expect the prices going into it. I love the egg buns, I order 4 orders of it every time it's delicious.Now for the service, joking with your friends and teasing them is okay, because they are your friends. However one of the servers was joking with my grandfather about his WEIGHT that is too far. I am a petite woman, came here with three other people and we were all starving. I won't lie we ordered a lot but managed to finish 95% of it, what threw me off guard was when the server cuts me off when I was ordering and tells me that I was ordering too much and my table wouldn't be able to finish all the food. That wasn't offensive or anything, just irritating. Ambiance is fine, busy and chatty. The cleanliness is also fine, that's something I'm usually weary of but the restaurant does a efficient job on cleaning. Overall if you're in the area and you don't care enough to talk to the servers then go right ahead!! Food is yummy, but attitude can catch you off guard :/

I've heard about this place a few times, but I've never been here until now. Honestly expected more from a place with that kind of name: Dim Sum Factory.Honestly didn't meet my expectations. Thought we'd be ordering dim sum by the piece and unfortunately it was not that. You're basically ordering large portions of dumplings and that's it. Like 1 order is 8 pieces. So you're basically ordering 2 orders if you go to any regular dim sum joint. Kind of getting ripped off here a bit because of that. Say I just want 4 pieces. Can't do that, just stuck with 8 pieces of the same dumpling. Weak!The shrimp dumplings were massive though. I was shocked how big they were. The wrapping on the dumplings were nice. They weren't bad at all, just wasn't impressed by the flavor so much. They were good enough.Ordering is kind of awful. It's web-based system basically. You scan the QR code and order on your phone. It's terrible because reviewing your order before submitting doesn't list the items very well. If you go back in the app and order the same item again, it doesn't increment in your cart. It just adds your item as a separate item in the order instead of aggregating them together. We ordered two steamed tripes by accident because of that.Service was pretty terrible. Like, they don't come by to check on you at all. They only come by to drop off food and drinks. We needed refill on water and the staff would like never look at our direction. Stupid annoying.The place is pretty big and filled up pretty fast surprisingly. Went here on Mother's day, so that could've been why, but I was shocked at the amount of people there because Factoria Mall always looks pretty empty to me.It was nice to experience once, but not worth the price for what it was. They should definitely just have orders by the piece.

I love the ordering system being online based,it makes browsing the menu interactive.The food we had was fresh and good quality. We enjoyed all the options we chose.There's basically no service on the table side. Just dropping plates and clearing plates. But I don't mind the setup!

The food is great (or at least a break from my usual spots). The prices for a few dishes are on the high side for what you get. Great place as a group so you can try the different dishes.The biggest issues are the wait staff and ordering system. They have 2 front desks with no one at them, plus one has a sign to go to the other desk. The staff aren't very helpful. We were told to order using the QR system but ten minutes after doing our order they came to ask for our order. When we told them we ordered they had to check if it went through.The online is the worst and probably the biggest reason I may never go back. The design is needlessly complicated and awful to use on a cellphone. I am sick of these online order systems. The lowest suggested tip on the bill is 15% after tax. But if the staff aren't at the front desk. You have to hunt someone down. The only interaction is walking food from the kitchen to our table why does the restaurant think 15% as a starting point is a good idea.