The Jagged Fork

This Jagged Fork has several locations. This is the West Bloomfield location that is in Orchard Mall. This was our after church destination for Sunday brunch.The food was just okay for the price. I ordered the new limited time offering of Shrimps and Grits. It was too spicy for my taste from the Cajun butter. My daughter said her food was okay too. There was an additional delay after we finished our breakfast because the point of sale was adding additional charges to everyone's check. So, there was an extended wait for them to correct the system if you were using a card versus cash to pay for your bill. They did at one point offer to charge my card for the higher amount and would credit my card the next day for overage. This was a little unsettling and now we had a one year old getting very restless from being her so long after finishing eating. It turns out we waited long enough for the system to correct itself so we received an accurate check as well as the surrounding diners. I truly hope this was just a fluke and not a regular occurrence.The location does have various seating options - bar, bench and booth. There is no WIFI, so please talk to each other.

This place is always excellent. I got the s'notes French toast this morning and holy crap, it was incredible! Service has sometimes been a bit slow when inside but have taken to ordering ahead and picking up to eat at home and it's consistently excellent. Highly recommend!

I went in hangry and grumpy, too cold outside, too much snow. I was not feeling it. They seemed to make their menu smaller. They also added an automatic tip fee. But once I went in the server helping us was amazing. He seemed to be the hardest person working in the restaurant. He was the host, the wait person, the bus person, the person who took care of all bills, brought out all of the food, besides the tip that was well earned, he deserves a raise! He was wonderful! He also knew to ask if I wanted ranch without me even saying anything (which of course I did, and brought a coke to go for my child for the refill). Thank you kind and hard working server, you are awesome!I love the waffle fries and did not see them on the menu. Thank goodness they still have them, they are the BEST, period! Once I got our food I remembered why I love this place. It came out so fast and hot, plus their pancakes are delicious. Hot, fresh, tender, the syrup is good. No complaints whatsoever! The portions are soo large, I had enough to give to my other child for dinner and lunch the next day. I have never had anything here that I did not like, but their chocolate chip pancakes are where it is at. I do want to try their chilaquiles or breakfast nachos at some point, and I enjoy their clubs. Hope to be back soon.

They could drop the 18% Gratuity on every single bill even if you pay cash. This is ridiculous and people don't always see it and tip on top of the 18%. This is even for one person dining in.

Server - Nae (spelling?) Sweetest waitress. Incredibly nice and very attentive. Not pushy. Love she smiled, looked us in the eye and chatted with us. She was a great start to our day. Thank you Nae!What would we order again?* Challah French Toast* Side of regular bacon* Eggs Benedict (The Classic version)* The Classic BreakfastWhat would we not order again?* Turkey bacon - Overcooked. Turns to more of a jerky quickly.

Although our first visit was dazzling and service tip top, our second and third visits were good but not great. So we're reducing our score to 4. BTW, we do not like that West Bloomfield adds 18% tip to bill; don't get caught on that. And if service not 18% worthy, what to do? Just be aware!

5 Stars for servers: Servers are very pleasant and attentive. 4 stars for food: Food is tasty. I usually order the same dish (corned beef hash) but today when I ordered, it had about a teaspoon of hash and loads of potatoes. I requested a fair amount of hash from kitchen but was told I'd have to pay extra. I declined the meal. 1 Star for Policy: Guess they'd rather waste a meal and reject a customer than provide a fair amount of corned beef. OK message received. 1 star for Ambiance: needs major upgrade. I've visited several times over the last few years during different season and every time there are gnats flying around my food.

We've been to several jagged Fork locations. All of them offered excellent service and great food. We visited this location and we're seated for about seven or eight minutes without so much is an acknowledgment or a beverage and waitresses walked right past us...

Charlotte was great! No wifi but sign says talking to each other like is pre-1995 is encouraged!

My family attempted to do something different this morning and go here for breakfast this morning since we hadn't been in a while and now we realize why. We had to send our orders back several times for incorrect order, burnt omelet, overcooked hash browns then undercooked hash browns. Had to request coffee warm up. My husband ordered a dish that he'd had before however it was not made the same as before, Manager never came to check on us, poor waitress tried to do her best covering for the rest of the staff. Relative to Ownership customer service is everything especially when it can impact your bottom line.