Penn Station East Coast Subs

I generally like Penn Station. Today, however, I ordered a sandwich for my daughter, to go. She gets the chicken parm, but actually wants only the chicken. So that's how I ordered it. And, when picking it up, I asked them as they were putting it in the bag if it was only chicken. They verified and said yes. When I arrived home... well, it wasn't plain chicken. It had all the toppings on it. So, because I specifically asked when they were putting it in the bag, and they told me it was only chicken, I'm displeased. I feel I was lied to, and that makes me mad. So, next time, I'll probably go to this Penn Station when I'm the only one getting something to eat there.

Stopped on my way to an appointment so don't have time to go back. Staff were very friendly. Unfortunately my BLT no Mayo (yes it was that way on the receipt) is slathered with Mayo, which makes it inedible to me. Looks pretty tasty. Too bad I can't eat it. Paid $12.50 for this six inch sub and a small fry. Sigh.

The food here is good, and the time to make the food is on par with other sandwich shops around. They are unique in the fact that they offer French fries as a side option. They have a really delicious cookie too. This particular location is hit or miss on service. I've received both good service as well as poor service. It all depends on the day and time. I typically buy take out, but when I've dined in I found the tables to be clean. They also will deliver your food to you in a basket which was nice. The drink station could use some TLC, it typically is in some type of disarray. It lost two stars due to past sue to service and the cleanliness of the drink station area. Food has always been good from this location.

My Mother and I get IV immunotherapy once every 3 weeks. This takes around 8 to 10 hours and we are not allowed to leave the infusion center, which means we almost always order lunch from a delivery app (i.e. UberEats, Doordash). Penn Station has been our go-to for quite a few months now because it's always hot, fresh and super delicious. This time it was...not good. At all. Even our DoorDash driver told the receptionist that our sandwiches were definitely not cooked all the way (her reason for saying this was due to the order being ready too quickly) and we should probably request a refund - unfortunately, she was right.My Pizza sub was cold, although lukewarm in spots, and upon opening it after literally 2 bites, saw it had a thick mass of barely melted Provolone cheese stuffed right in the middle. And for some reason, I had peppers in the middle of my sub as well, which is bad considering I have a severe capsaicin & pepper allergy and ALWAYS note that whenever I order from any restaurant that has any variation of peppers listed on a menu item/in the ingredients/as an option for an item.My Mom's Dagwood was missing several ingredients as well and the Medium fry we got wasn't even filled all the way. $5 for a cup that was less than halfway full is kinda irritating.For how many times I've had delivery or take-out from Penn Station, this experience was by far the worst one. Very disappointed with how this went, especially looking at expensive it is and the fact that I cannot just go out and get something else to eat.However, I'm giving this review 3 stars as this was the very first time something has gone wrong and working in food service is incredibly difficult right now, given the world state and work environment. I'll probably order again within the next few months, so hopefully it's back to the same 5-star quality it has been prior to today!

Today I talked my girlfriend into coming in and she loved penn station!! The food was delish and the fries were crispy. They had trainees working so our food came out in segments, but that's no big deal since the managers gave us a free cookie and were super nice. The only detail halting this review from being five stars is the price! There's no reason two subs two drinks and two fries should be 38.50. With competitors such as subway costing less than 16.75 for chips drinks and a sub, penn station is really curbing themselves. Otherwise great experience!

Yesterday was my third time coming here. The first time I came was a couple of years ago, I stopped in with a buddy, and for a first impression, they screwed up my order as well as my friend's order. They put the topping on his sandwich that I wanted on mine and vice versa on mine. Needless to say that I didn't go back for a long time. The second time I went here I was standing in line, there were a few people in front of me, and the lady took everyone's order, and when she got to me, she told me one moment and walked down and started talking to the guy making the food. After watching her laugh and joking around with the guy and everyone ahead of me get their food, I ended up walking out and going somewhere else to eat. I was driving by yesterday and decided I would give Penn Station one more chance. I ordered the Club sub cold. And I ordered fries as well. The fries were lukewarm and for lack of a better term soggy. I hate undercooked fries. I prefer them to be hot and well done. As far as the sub goes, I didn't realize that when you order the sub cold, it still comes with the bread warm. Also, see the picture; the sandwich was put together poorly. The cheese was barely on the bread. The sub tasted ok.It's probably safe to say that I won't be coming back.

The food is alright but the get the order wrong. I came in and they even said they lost my sub last time i tried them. I love penn subs but i cannot recommend this location service stinks.

Just stopped in our on way up north to grab lunch. My first disappointment was the price. $28 for a small sub combo, regular sub and a medium drink. Ridiculous! Then it took us about 10 mins to get our food... thank goodness They weren't busy. Get on the road and my philly steak had nothing on it. No peppers or onions, I had also ordered spicy mustard... none. I called them and they said all they could do was replace it, no refund. Well that's not really an option when we are now on the highway. Will never visit there again!

Management was very rude to his employees right in front of me. It made me very uncomfortable. When I tried to mention it I was very rudely told to leave. I would NOT recommend eating here if you have any integrity. Also the floors were dirty and the sub was mediocre at best. Can't get good service anymore...

Too much salt on a cheesesteak as to be unedible. Asked the staff to redo which they shrugged and said...we are not allowed to do that.