Crumbl - Waterford

Crumbl is very hit or miss for me. Some of their cookies are great, but there are times when I take one bite and set the rest aside. Plus, the calorie count is pretty wild--one large cookie can range from 800 to 1,000 calories. I do appreciate that they offer smaller cookie sizes, and it's nice to see them switch things up occasionally with pies and ice cream. Overall, I'm pretty 50-50 when it comes to their cookies. On the plus side, the staff works hard to keep things moving quickly, especially during busy times. That said, I'd recommend ordering ahead through their app or online for a smoother experience.

First time coming to this location. Stopped in Saturday afternoon and was able to quickly place my order. Not long after my order was ready! The cookies taste fresh the flavors this week were delicious! I can say when I walked in I wasn't greeted since it is mainly self serve. Then a dasher came in after and they were asked if they were there for an online order. Clean store, smaller out of the other locations I've been too. But not being busy I didn't mind but I could see this place getting packed quick. Happy to have one of these closer to home.

The cookies are usually very good! The only issue I've had thus far is sometimes their timing is off, and things take a bit longer than estimated

I am one of the people out there that is a total Crumbl fan! It seems like you either love them or hate them. I love them! I was excited to get another location near me, I like to try all of them if I can. For starters, it is absolutely the worst location one could pick. It is extremely difficult to get into the parking lot which is an odd shape and barely nowhere to park. It is deathly difficult and extremely dangerous to leave, you can barely get out of this place, it is busy, congested, and a horrible corner for a business. The actual store is tiny, like most. The people working there was friendly. But the trouble is once I got home I found what looked like a string or a rope or strand of something stuck in one of my cookies. It was not a hair, but part of the packaging? Not sure and not excited to find it. Other than that one cookie, the cookies were good as always, but I am not sure if I will be back here. It depends.

So dissatisfied. It didn't look like the display cookie at all or any cookie that's advertising the doughnut one. I would not come back to this location I came year a few times last year and they always cheep out of the toppings. Go to the Rochester one it's 100 times better. Inside was clean.

Awesom gourmet cookies. I had the chocolate chunk and it was sensational. My friend had the peanut butter cookie and said it was the best he had ever had. Zachary, my cat gives a five-paw rating to the peanut butter cookie; he ate up all the crumbs. Unfortunately, he can not rate the chocolate chunk as chocolate is poison to felines. The service and packaging were high quality as well. This will be an occasional treat for my daily tea time as the cost is $4.40 per cookie.

Poor service and the rice Krispy cookies we got were very soggy and stale tasting. When we told the lady behind the counter, she said they don't do returns and there's nothing she could do.

I love Crumbl cookies and that the flavors change weekly and are themed to the upcoming holidays!!

This service absolutely sucked, I felt like I wasn't even seen, I was at the counter for a good 10 minutes with no help at all. I am very disappointed because I really really really really wanted the Halloween cake batter cookie and they all sold out.

If I could give NEGATIVE stars, I would. This location continues to disappoint. You eat with your eyes first, and if that held true for this establishment, they would be out of business tomorrow. Absolutely ridiculous that we spend $22 on a box of cookies, to be used as a gift, to get this SLOP in return. I am beyond disgusted and embarrassed and will NOT be doing anything with these cookies expect donating them to somewhere that would appreciate anything. This particular location cannot seem to get it together; their staff is unfriendly, the store is always filthy, and their cookies are subpar AT BEST. Pro tip - stop at the Starbucks next door and pick up 6 baked goods. Same price, better service, and much better quality. Last time I spend my money at this location as this is the SECOND time I've complained about the same issue. Shame on me for ever trying it again.