Thompson Dallas

The Thompson is hands down one of my go-to hotels in Dallas. The lobby alone is stunning--on Valentine's Day, they had these gorgeous rose arrangements that I was absolutely obsessed with. The service? Top notch. This place is truly a five-star experience.What really sets it apart is the convenience. With Monarch, Kessaku, and Little Daisy all under one roof, you don't even have to leave for incredible dining. It's the perfect spot for business travel because everything you need is right there. The rooms have that mid-century modern vibe but still feel very Texas, complete with a cowhide rug. It's just a solid stay every time.

I stayed at the Thompson Dallas for several days in early December. I was supposed to receive rewards points for not having housekeeping, but I never received them. I called twice to complain and was assured that the manager would take care of it. The manager never did.As for the hotel itself, it's definitely not five-star quality. It seems understaffed. Rooms weren't ready by the promised time, it took a few hours for me to receive a mini fridge and valet parking regularly took twenty minutes for both returning and claiming my car.The downtown location is both an asset and drawback. It's easy to walk to many restaurants and tourist attractions, but it's also very noisy. I wore earplugs when sleeping. Would not stay here again.

Really nice property for a getaway and I plan to visit again. I had a great suite in the 19th floor with a great view. Pros: nice and spacious room with great amenities. Loved the lobby and art gallery. The sushi restaurant on the 50th floor was fun, trendy and had both excellent food and service to match an amazing view of the city. Room service was good. Staff everywhere were beyond nice and helpful. 9th floor amenities were very nice. Cons: no turndown service. No ice in room. Towels were very small. Amenity fee around $35.

We visited the Thompson one evening in June for a friend's wedding. The ballroom was elegant and spacious, with good views of the surrounding buildings through the tall windows. The Thompson itself was beautiful and had great amenities. The staff in the lobby were very helpful in directing guests throughout the wedding weekend.

Outstanding visit to the Thompson. I was able to check in right away, thanks to AMEX Platinum and was upgraded, which was unexpected! Upon check in, I was asked what brought me to town and things that I was interested in. The next day there was a box of chocolates and a hand written note with suggestions on the specific things I mentioned the previous day.I had breakfast a The National both mornings and was somewhat disappointed at the turn around time from sitting down to receiving breakfast. There is a great patio and very cute bar located in the building so it makes it nice to have a cocktail after a long day. I don't really have any cons about this place that would prevent me from staying again! Was very pleased overall with everything and thought the room was outstanding!

We enjoyed our short stay at The Dallas Thompson. We were upgraded to a suite and it was ready for our early checked in. All of the staff were pleasant and helpful. We had a function to attend, and Trey (our driver) took us there and picked us up in a Porsche. When we returned to the hotel we went up to the rooftop bar, which was packed. We did find a table, but we didn't stay. Being at least 40 years older than their patronage it was too loud for us (smiley face). Room service was a disappointment. After midnight there is a limited menu with cold items only. We ordered the cheese tray that was not great. It was brought to us in a paper sack and the cheese was in a to-go box with plastic utensils. Covid is over; bring back first class service please. One other negative was the parking garage. It looked like it had not been taken care of. There was trash everywhere, the walls looked terrible, and we had to walk up filthy stairs with our luggage to get to the lobby. Ending on a positive note, we will stay there again.

Did a quick overnight mom staycation here with a friend and had a great time! As Globalist, I was able to reach out ahead of time and they provided a nice bottle of bubbly, that was a nice surprise. Room was spacious and bed was very comfy for me. The hotel is right in downtown so the street noise can be too much for people and they provide ear plugs! We parked valet, which was complimentary due to booking the room with points, as Globalist. I'd love to come back and explore the hotel more and the spa.

I had a highly disappointing experience at the Thompson Hotel in Dallas, particularly in relation to their valet parking service. I visited the National Building which houses Monarch restaurant, Kessaku restaurant, Catbird lounge, and The Thompson hotel. Due to the unavailability of regular parking, I had to pay for VIP parking. I arrived around 9pm and left around 12:15am.To my shock, when I walked outside, I noticed the lights on my car were on, and as I got closer, I realized my car had been running and unattended for a staggering 3 hours straight. In downtown Dallas, where there are often safety concerns, leaving a vehicle running and unattended is not just inadvisable; it's also illegal in Texas.I promptly addressed this issue with both the valet company and the hotel management. However, I was met with disappointment on both fronts. Neither the valet nor the hotel management offered any form of compensation for this egregious error. Even more disappointing, the hotel manager failed to return my calls, showing a lack of concern for the situation.Leaving a 2023 BMW 430 XI unattended for such an extended period is unacceptable, and the hotel's response to this serious security lapse was inadequate. This experience has left me deeply dissatisfied with the Thompson Hotel in Dallas.

Good location, nice modern rooms, and gorgeous public spaces.Good pick in downtown Dallas. Easy walking distance or a short Uber ride to some good nearby restaurants and tourist sites. One of the most beautiful aspects of this hotel is the main corridor as you walk in (check out my photo). It sets the tone for the equally nicely appointed rooms.Rooms are modern and VERY spacious. The ones I've stayed in are about 1000+ square feet. My favorite are the ones with the soaking tub that overlook the city. Beds are super comfy too. I slept in one day until 2:30pm. The rooftop deck is super nice and one of my favorite " hideaways" here after a workout at their spacious gym.Another plus is the Monarch Restaurant located inside, from 2-star Michelin chef, Danny Grant. It's a hot Dallas restaurant, and worth going to, even if you're not staying on So why not 5 stars? First, it seems based on room category, certain rooms have extremely dim night lighting. Apparently, the staff is aware of this because every time I've mentioned it, the response back is that other guests have also had the same issue. Ok. Well, maybe time to actually fix Secondly, at $50 PER night ($48 plus tax) the valet parking situation is very disappointing. On more occasions than not, they've had trouble locating my car. They usually end up asking me for my license plate number (sorry, but that's not something I've committed to memory). I've always presented my ticket, so why do they also require the license plate number? And if that's standard protocol, why don't they write it down on their portion of the ticket? Or what's the point of even having a ticket? Plus, it always takes forever for them to retrieve the car. I valet park all the time everywhere, and I've never experienced so much confusion. At the end of the day, I've had many good experiences here.

Conceivably the worst luxury hotel in Dallas. Bums everywhere, horrible service. I asked for cold bottled waters to my room and they dang near laughed at me while telling me that was not possible. I asked for several other things that the front desk had no idea about. Not to mention that the last two nights I've heard bums screaming outside my room. Bad location. This place is a nightmare