The Pool Club

My friends and I visited this place on a Saturday night for 2 of our birthdays. This is not an inexpensive place, but the atmosphere is pretty good. When we first arrived, we bought drinks and stood around for about 30 minutes. We decided to buy a section which was over $700. Our hostess sat us down and went to get our bottle. While our hostess was gone, another hostess came over with security and told us that this table was reserved and that we had to get up. The security guard repeated the same thing telling us that we had to get up. I told them that we had just paid for this table but they didn't want to hear what we were saying and still demanded that we get up. I demanded a refund and argued with them that we had paid, but they still didn't want to hear what I was saying. The complaining hostess was really rude and obnoxious.About five minutes later the hostess supervisor came over and produced our receipt to the security guard and hostess. The complaining hostess and security guard never checked to see if we had paid but immediately demanded that we get up from our section. The security guard apologized but the complaining hostess never said a word and avoided us the rest of the night...Later in the night, they tried to get us to move again because a party wanted our section so that they could combine two sections. This is after we had been sitting there well over two hours. No way to be treated for customers that spent over $1K for the night.

Last night I went to the Pool Club at the Virgin Hotels Dallas to celebrate my client. Even though they have a great ambiance...the service was unacceptable and they are highly disorganized. I booked a reservation online for the night cabana for June 11 and I called and emailed to get confirmation of attire, pool access, and food menu for the minimum purchase. I called multiple times on Monday, June 7 and Tuesday, June 8 and left voicemails for the Pool Club as well as emailed the reservation team that was mentioned in the voicemail. Tuesday, June 8 a man from the Pool Club called me back and confirmed that the food menu would be available for my reservation and that the kitchen would close at 10 PM with the last food orders going in at 9:30 PM. He also emailed me and confirmed this in an email to me on the same day and mentioned this over the phone.In my conversation with the hotel they also shared that the pool is off limits at night time stating that we couldn't get in the pool after 9 PM as it's only accessible sun up to sun down. I reserved this cabana to celebrate my client and was hoping to utilize the pool and enjoy food and beverages with our guests. Even though I was informed the pool was off limits my guests and I decided to still keep our reservation as the food menu was confirmed with me.Last night when I arrived for my reservation I placed my food order right away to make sure it went in. Our server Jade kept saying that she was checking the kitchen but after an hour of waiting our food still wasn't there and it was after 9:30 PM. When we spoke to Jade she shared that she put in the ticket but it never printed and then one of the managers said they were going to get our food made. About 15 minutes later that person and Jade came back to the cabana to tell us that they made changes for the summer and their food menu stops at 6:30 PM on Fridays not 9:30 PM. The man pulled up a phone and showed a number that he called stating he told this person that it closes at 6:30 PM. The number was mine and he never said 6:30 PM. He clearly stated the kitchen closes at 10 PM, last orders in at 9:30 PM and he emailed me back the same thing. He blatantly lied even though I have emailed proof of what was stated. Nearly 2 hours later they gave us food (different from our original order as they had 2 different menus) and we were unable to order more. In addition to the food situation, there were guests utilizing the pool though I was told we couldn't beforehand. A night meant to be just for joy and celebration was unfortunately filled with disorganization and dishonesty by the Pool Club, frustration, and hunger for our guests. Based on this service and behavior treated by the staff I don't see me recommending any other guests to the Pool Club.

Beautiful new hotel in the middle of Design District. It was a cool evening with a bit of a breeze but not too cold, so I wanted to visit a rooftop bar. My friend thought of this place, so we said why not! When we approached the host at the front and told him we wanted to visit the bar, he told us that we looked like "nice people" and would let us in to the Pool Club, although reservations are usually required. He gave us a wrist band and directed us to the 4th floor. There was a bouncer at the door of the Pool Club checking for wrist bands. Looking back, though, I'm not sure how "exclusive" the club actually is, as more and more people started trickling in as the night went on. 4th floor doesn't seem like much, but you still get a nice view of the Dallas downtown skyline! We got drinks and some calamari. The calamari were okay at best. The drink I got, the galactic, was refreshing, fruity, not too sweet. We walked around a bit. It's quite a large rooftop bar with various seating areas - some around fire pits, some overlooking Design District. I'd say this is a nice place to visit with a group of friends or on a date. Service is friendly, timely, attentive. Staff members were all wearing masks. I would go for the drinks and views, but not for the bar bites (which is from the restaurant in the hotel downstairs).

I made a reservation for this place in hopes of just grabbing some quick drinks and a meal before going out for the day. Unfortunately a reservation does not guarantee you'll be seated anywhere and the food served is finger food. To order, you must walk up to the bar which can be a pain since the bar is always packed. My mimosa glass looked a bit dirty and the chicken tenders were average. The best thing about this place is the view. The woman that checked on us to ask for more drinks was very kind though. This place seems to only be worth the visit if you plan on going to the pool deck, not to lounge/relax around the club for drinks and food.

I've been here a few times. The first time the waitress was amazing. Quick service and very polite. My second time visiting the service was a bit slower and they forgot a few things. Over all it's a lovely experience with beautiful scenery. Absolutely love the flower tree decor and their yummy charcuterie board

The Pool Club, is absolutely one of those places that the vibe changes depending on the day, and time you visit. It's easy to go from a relaxing time in the pool, to an "one more bottle please" type of evening. I love the lounge vibe I get during the week, but if you love to people watch, and wiggle a little, Friday's and Saturday's aren't to be missed! Sunday brunches are fun too! Not the place to enjoy if your pockets have an echo, but the ambiance is well worth it! Lucashay xoxo Lorenzo

Great spot in the Design District to relax and have a few amazing cocktails with friends! Service was absolutely amazing and bar staff were friendly and well knowledgeable on great cocktail choices! Zak and Mackenzie were top notch! Met Chris as well and he's such a great manager to have! Will be back and will try more of their drinks and live entertainment! Highly recommend!

Glass of rosé by the pool. Classy + modern ambience that is perfect for a night with friends by the pool.

I most definitely found my new summer hangout spot. This place is GORGEOUS with an amazing view of the Dallas skyline. There's plenty of seating to enjoy the weather when it's nice. The drinks are pretty good too. Not much on the menu was appealing but I guess that's what to expect for bar food. But I really enjoyed my experience here and can't wait to enjoy my summers sipping on cocktails taking in that view.