The Lumen

Everyone was very accommodating in this hotel. Very clean and the location is great. Close enough to downtown and far enough to have a peaceful time with your family and friends. Everything is close by. My kids absolutely loved this hotel. Will definitely come back !!!!

This is an excellent option if you are on a weekend getaway, staycation or visiting SMU/Park Cities area!! Everything you need (shops, great restaurants) is a convenient quick walk away from your room. The pool is pristine and for the most part you get privacy since it is for hotel guests only. Stunning cabanas. Towel service, refreshments and they even have a cute coffee bar. I enjoyed dining for breakfast and dinner, great wine list! The customer service is top notch and any issues I had with my room were rectified so quickly I barely had time to blink. AC was ice cold inside my room, thank you for that seeing as we are in the dog days of summer! Check their website for specials. Valet parking only for a daily rate, it's worth it and I felt cared for and safe the entire trip. Thanks again for making my self care weekend one of the most memorable ones yet! I can't wait to return.

I mistakenly booked my reservation for a Saturday night rather than the following Sunday. When I checked in it was brought to my attention and I paid more money to stay the Sunday night. When I asked about a refund for the night I hadn't stayed it was denied. They also charged $5 each for water bottles in the room which we were unaware of. Not that $5 is going to break the bank but it's the principal.

The Lumen is convenient for parents or friends visiting SMU. Rooms adequate but dusty and dirty in corners of bed , room and bathroom. Wouldn't stay again .

I was there for 4 nights. Plus - location is great to SMU. Ideal because I was there for work on campus. Negatives far outweigh - my room: king bed pushed against the wall. Fine for 1 but would have been an issue for 2. No hot water in the shower and took forever to get to warm. Pressure also low - like standing in the rain. No bath mat provided. Used bath towel. My view was back alley which faced an apartment building so curtains closed the whole time. I believe this used to be an apartment building that was converted to a hotel. In comparing notes with my team - all of the rooms were different. Restaurant was also not good. Fine for a drink but food was horrible. Tried it twice. No room service so I took to my room. Burger under cooked, soggy fries. Other night, got to my room and in my salad had no dressing. Already in my PJ's so just had to deal with it.

My rating should really be more of a 2.5. My son chose the Lumen's front bar/restaurant for Saturday's dinner because there were 7 of us meeting to eat early before we walked over to the SMU football game. We arrived about 4:30, not realizing that real food was not served until 5:00. The options at 4:30 were 3 snack choices and drinks. We ordered drinks and were served about the time we could order dinner (yes, about 15-20 minutes to get 5 drinks). We ordered our food and waited, and waited, and waited. After about 40 minutes---cutting us close to making the kickoff at this point, we got our meal--sort of. Four of the six of us were served, by a different server than the one who took our order. Apparently our server disappeared. Two of the six food orders were never put in. Sad. The food was pretty tasty, but with service this bad it didn't seem to matter as much by the time we ate.

Nice hotel, very friendly staff, good location. However, bedsheets were dirty as well as pillow cases! It looks like they change the top blanket but left dirty under sheets and pillow cases just flipped around! I was going to book an extra day here as I decided it was a nice location but left after discovering this. Will be returning this week to this area but will NOT be rebooking as I feel that cleaning needs major improvements!

nasty place, watch out for the sheets. I lifted my sheets and realized that they just put a topper on old filthy comforters

The place used to be nice until a Chicago hedge fund bought it and started cutting staff. Now things like the restaurant is chronically understaffed. They are across from a major university so people are going to stay there regardless of the service. But if service and quality are important, there are other places nearby.

Valet was understaffed but working hardExpect to wheel your own luggage if you need a cart.The room and hallways were cleanNo USB ports for chargersTub did not have drain plug so we couldn't use it. When we asked for one they brought one that did not fit.Swimming pool was dirty and had mold spots at the bottom of the pool that looked like rust spots.Breakfast restaurant floor was unclean and service was understaffedHowever service people worked hard and were kind. Food was Excellent.