The Joule - Dallas

Came here since my family was visiting and they wanted to go to a pool and relax. It was $50 per person, and first come first serve for the pool chairs, so we got here before they opened and had first dibs. The view from the rooftop was nice. There was also a nice view of the eyeball in downtown Dallas. The pool was shallow and only came up to 4 ft. Our waiter was accommodating. We ordered some cocktails and food. The fruit plate was refreshing. Wish the cantaloupe was more ripe though. But the brisket quesadillas were delicious. Not a fan of the chips it came with. We had the pool pretty much to ourselves for like 2 hours before people started to arrive. We stayed for a good 4 hours. Definitely a place to check out if you want to relax and spend some time in the pool.

Sub par experience on our last visit. check-in software was not working so check-in took an inordinate amount of time. We tried to go for a swim but the pool was closed, on a hot summer. The spa was top notch, special props to Sarah the masseuse and Gladys in the spa for making it a luxurious experience. We had dinner at CBD, the hotel restaurant. We had late reservations but arrived early and were seated immediately because the place was pretty cleared out. Our server Ben was pleasant but brief. We ordered an entree to split with two sides and a couple of martinis. The food arrived except for one of the sides that was promised "momentarily". My fiancé ordered a second drink, a ranch water. Ben came by and quickly dropped off a drink and left without a word. It was the wrong drink but we couldn't flag down an employee to try to get the correct drink. Meanwhile, it was nearing closing time and we still hadn't gotten the remainder of our meal and again, we couldn't get anyone's attention to tell them to forget about the side as we had almost finished our meal. It was eventually dropped off, again, without a word. The staff was clearly ready to leave and bustling around , cleaning etc. The lights in the restaurant went on and flashed a bit, as if to say "GET OUT". Ben eventually came by to handle the check. The food was excellent but we didn't particularly like having fries as a separate course.The experience left us regretting our decision to eat at the in-house restaurant. The Joule is a place where an elevated experience is expected. The dining experience was both pricey and disappointing. I contacted customer service at The Joule to relay the experience but didn't hear back. I forgot an item in the room and we returned the next day to retrieve it. We asked the guy at customer service why the pool had been closed and were told that it had to be cleaned because they'd caught people having sex in the pool over the weekend. (We were there on a Monday evening).We were repeat customers and The Joule has been a luxurious treat for us. This time it was for my birthday. We'll think twice about returning, and will not return to the restaurant.

Beautiful hotel in downtown Dallas that feels new but has a lot of old school charm.Came here for 3 days for a work event. Not a huge hotel which was nice but very modern looking and clean. Rooms were beautifully decorated and views of downtown were top notch.Bars/restaurants had lots to offer and it was close walking distance to many other spots like rooftop bars.We were even able to hold a team building event for dinner detective there which was super fun! Great place to stay if you're looking for a place in downtown!

Once a bank, now a hotel, the Joule - Dallas is a great hotel with even greater rooms.

My husband and I love The Joule! We've been spending every anniversary here for the last few years and they always go out of their way to give us impeccable service... to free glasses of Champagne at check in or an unexpected platter of chocolate covered strawberries and wine delivered to our room. Everyone from the valet to the receptionist to the waitress and bartender in their restaurants have been great. The rooms are also quiet and modern. It's a lovely boutique hotel with upscale amenities and we look forward to coming every year :)

So disappointing, worst hotel in Dallas. Customer service is horrendous, room was dirty, food was meh, area around the hotel is gross. Don't stay here

The service, location and rooms were absolutely above my expectations. The hotel itself is gorgeous. We took a whole morning just to look at the artwork. The rooms are clean and spacious, the beds are comfortable and crisp. My favorite was the automated black out blinds. I can't say enough about the front desk and the staff. The concierge went out of her way to make sure my husband had a fabulous birthday. Thank you for everything, one of our best hotel experiences to date.

I had a great stay at The Joule. The staff went above and beyond, and even have a driver you can use for local trips. The lobby is a fun space, a theme that continues in the rooms. They have 2 restaurants, both with lovely food. If you are looking for a boutique hotel in the Dallas area be sure to look at The Joule. The staff makes the stay extra special.

Looks like a decent hotel. Had some drinks and watched a show here. Be aware of the valet attendants taking additional money when they shouldn't be with validated parking. I've notified management but I'm not sure if they did anything to address the issue. Anyone coming here please be aware of valet pocketing extra money.

Excellent service, quiet spot on Main Street for breakfast. Brisket Eggs Benedict on corn bread muffin interesting change from regular Benedict options.CBD Provisions also has a great lunch menu.