Starwood Cafe - Fate

Had the Eggs Benedict with Grits as the side. Both were good, the grits were good enough that no doctoring was necessary. My friend had the Cowboy Skillet, he said it was very good. We both had half our orders left over to take home, so plenty of food. Service was great, very friendly and attentive. Clean restrooms also, big plus!!! Cost $33 with drinks. We will return soon!

I'm truly disappointed to be writing this review, as we've enjoyed coming here many times before. However, I can't overlook my interaction with the extremely rude owner. To be honest, I am not even sure how to truly convey the ridiculously rude interaction over text. We placed a to-go order for two omelets, hash browns, and biscuits. When we got home, we found the food was undercooked--we had to finish cooking it ourselves on the skillet. I called the restaurant to explain the situation and requested a refund. I initially spoke with the manager, Samantha, who said she would get the owner.When the owner got on the line, she began the conversation by abruptly saying, "what do you need?" I explained that I had just spoken with the manager and was placed on hold and waiting to continue the conversation, not realizing this was the owner. She curtly responded, "Well, I'm the owner."I proceeded to explain what happened and asked for a refund. She replied, "Well, I put it together, so I don't know what you're talking about--it looked fine to me. We don't do refunds." I asked for clarification, saying, "So, if someone's food is undercooked, you don't issue refunds?" She confirmed, "Correct." WOW (just a heads up)Additionally, the owner didn't include to-go utensils or butter and jam for the biscuits (which are available at the tables). Of all people, the owner should have known to include this for a to go order. While this was frustrating, the bigger issue was her dismissive and rude attitude. I was polite throughout the call, as I always feel bad complaining about food--but as a paying customer, I shouldn't even feel bad in the first place. I called them first to try to get it resolved.After scrolling through reviews, I noticed several other complaints about the owner's rude behavior. Sadly, this interaction has overshadowed all the positive experiences we've had here. It's a terrible way to run a business, and I hope she learns to treat customers better. I wouldn't have been as upset if she had at least been kind and offered a credit or some form of resolution. Instead, her rudeness will prevent us from coming back.

Nice, welcoming atmosphere and trendy decor. Friendly hostess and wait staff team. Our food and drink orders were promptly served and cooked to order. Great portion sizes from kids meal to the breakfast sampler. Four star rating for ambiance, service + fair prices and convenient location.

The food was great. Their biscuits and gravy are amazing. Good portion size. We will definitely come back.

Service was great. Restaurant is clean and nice. But-Food was boring, no flavor, no love. Overcooked eggs, hash browns. Portion sizes are small. Underwhelming. Food just slapped on the plate.

Really good service and even better food. Menu is diverse and all is good. Has good coffee and even better coffee bar, for that little something else.

Great breakfast-lunch bistro. Highly recommend. Excellent service. Extensive menu. Don't miss it.

Updated review.The first time I went here it was awesome so we decided to go again. The second time was a bit of a disaster but they were swamped. Third visit, we had "Maria L "who by the way ,we also had on visit #2, she is very sweet and gave us good service. The food was delicious and the service good, they were still swamped but besides a mixup with one person in our party, everything was awesome. Definitely going back!

We loved Starwood Cafe! I had the chilaquiles, and they were amazing! The plate is huge and could definitely serve 2 people. I wish they had a little spice, but I understand why it doesn't. My husband really enjoyed the whole hog skillet. The side of pancakes you get with it were so soft and fluffy. They have a nice vanilla flavor that we both really liked. I don't remember our servers name, but she was fantastic! She was very friendly and attentive, and we never wanted for anything. Can't wait to go back and try some other things.

The food is really good. It's never a loss coming here. The wait is worth it. It's nice to have a good breakfast spot in the area with good service