A Truly Unacceptable Experience - Severe Overbooking and Zero CompassionI had an absolutely horrendous experience at this location last night. We had a reservation for 8:30 PM to celebrate a birthday, yet upon arrival, it was clear the restaurant had severely overbooked. We were forced to stand and wait for 40 minutes alongside at least 30 other guests who were also stranded without tables. The overcrowding was so extreme that there wasn't even space to sit while waiting and we were stuck in a corner as there were too many people waiting for their tables. After standing for 40 minutes, my friend fainted due to exhaustion. In a moment of urgency, we approached the host stand and requested water, only to be met with a dismissive and shocking response: "We are not servers, so we cannot help you." It was only thanks to the kindness of other waiting guests, who gave up their waiting seats, that my friend had a place to recover. Eventually, the manager provided water, but by that point, the damage had already been done.We checked in with the host again, only to be met with an astounding level of negligence and disregard--we were told that because my friend had fainted, they gave our table away to another group, forcing us to wait even longer. I was told they would text us when our table was ready but I did not receive a text so I am not sure how they could give our table to someone else without notifying us that the table was ready. After almost an hour of standing, mismanagement, and complete lack of compassion, we had no choice but to leave and find another restaurant to celebrate the birthday. This level of incompetence, overbooking, and inhumane treatment is absolutely unacceptable. I strongly advise against dining at this establishment if you expect even the bare minimum of professionalism and care.
Read More