Pierce Hardware Fine Hardware and Plumbing

Great selection of hardware, wonderful and welcoming staff. everyone has excellent knowledge on all the brands they carry in the showroom. The galley is so cool, love how they have it in both sizes. I love the interactive aroma smelling table! High quality hardware and plumbing !

An updated review: As a designer, I've made Pierce Hardware my go-to for lighting of all kinds, exclusive hardware, as well as unique brands in kitchen and bath plumbing. Just when I think I have to go source a special cabinet door metal, or uncommon light switch, I learn that Pierce has them as well. My clients always love their experience there, and I work with several different salespeople for my projects - they are ALL very well educated and really experienced on all the complicated nuances of complex door systems, steam showers plumbing systems, and more...I cannot recommend them highly enough.

My husband and I stopped by to pick out all of the custom hardware for our new home. It was the last item on our list, so we were very motivated to make a purchase. At this point we've had so many positive and supportive sales teams to assist us with picking out our quartz countertops, tile, cabinet design, flooring, light fixtures, etc, that we expected the same hospitality here. Instead, we have a sales lady who is too busy chatting with her coworker to care that we are there. When she finally acknowledges us, it's not to assist us, but to say, "Well, go look around. No one is here, but I'm sure I can find someone to help you." Then she continued chatting with her coworker.When we locate a set we are interested in, she says, "Well you aren't going to get that one in for 6 weeks." At this point, we realized that we'd rather give our money to a store that wanted our business.The reason I give 2 stars is because the receptionist was very kind and offered us a drink and wished us a Happy 4th of July when we left. Also, the showroom was absolutely stunning, and we would have loved some assistance in finding the right look for our home!

This place is the best of the best!! If you want great quality hardware and pluming needs you must see this showroom. Sales reps are the best in the industry.

We recently did a primary bath remodel and Pierce was able to help me with ALL of my needs including lighting, cabinetry hardware, fixtures for shower bath and sinks,, the stand alone tub, sinks, circulation fan, drains, and replacement of all our toilets in the house. The quality and value of the products they carry are top notch and I cannot say enough about the outstanding service and guidance of their associates, particularly Ms. Sanders. She is incredibly knowledgeable about all products and was an asset in guiding our choices. We will most certainly do business with them again.

We bought a beautiful farmhouse sink and faucet for our home remodel from Pierce. When an issue came up with the faucet handle, Chip worked with us until we were able to get a resolution from the manufacturer. We really appreciated his professionalism, persistence, and troubleshooting! Thank you!

Rude and unprofessional. Do not bother discussing attitude with the management as that is where the issue lies, with Kathy Sanders. No hope for the rest of the staff with a manager with her customer service skills or lack there of... yikes.

I have done business with this company for the last time. They are rude and totally unprofessional. It has nothing to do with COVID. They think they are the only game in town and they act like it.

I'm in the market for a Toto washlet and called Pierce hardware earlier today to speak with a sales rep. I've been researching Kohler vs Toto for the past two weeks and find it difficult to pinpoint differentiating factors. Point is, I looked up Toto showrooms from the Toto site and was directed to Pierce Hardware. I called ahead and was connected with Pierce Hardware and Wayne specifically. I was asking questions like, "what is the difference between a washlet and Neorest?" He couldn't answer specifically but told me to come in. I said I would be there this afternoon. When I arrived, he invited me to use the bathroom and try out a version of the Toto bidet. It was lovely. I then asked, again, what the difference between a washlet and neorest was. Wayne, knowing I was going to be visiting, had printed me out the descriptions of each. The exact same thing I saw online. He then left me to attend to another customer and did not come back. I had called ahead, expressed my interest in a Toto, showed up on time and yet Wayne ignored me. I had been working from home and was not dressed up but frankly I DO NOT CARE. Wayne ignored me when I could have easily been persuaded into buying a $5000 toilet. I'm disappointed in the service and for spending working hours accommodating to Pierces Hardware's business hours particularly when the customer service is lacking so much. I left the building and Wayne actually said, "thanks, have a nice day." This is typically very nice but not when I've told him, I'm ready to buy. Ugh, I'll never use this showroom again. Waste of time.

Pierce Hardware is an absolute delight to work with! They have an extensive selection in their new showroom with all of your plumbing and hardware needs as well as unique items you would only find at Pierce. The staff is efficient and extremely knowledgeable, saving you time and helping you along the way. Overall I would 100% recommend using Pierce Hardware for any and all of your hardware and plumbing needs!