Panini Bakery & Cakes

Panini Bakery and Cakes in Dallas is a hidden gem that deserves all the praise! From the moment I walked in, the sweetest lady at the counter made my day by giving me a free cupcake, which turned out to be one of the best I've ever had in Dallas. the store was small but really clean and organized! The staff's kindness and warm hospitality were truly exceptional. The bakery's cakes and cookies look phenomenal--gorgeous and delicious. I'm already planning to use Panini Bakery for work birthdays and events in the future. Absolutely love this place and highly recommend it to anyone in need of a sweet treat or a stunning cake!

I had their cakes at my cousins wedding and omg it was sooo goood! The grooms mavs cake was a chocolate mousse cake. It was soooo goood! It was moist, not too sweet, and fluffy! The vanilla cake from the brides cake I didn't get to have but heard it was also good. Well done!

My daughter's future mother-in-law, who lives out of town, ordered a cake from here for the engagement party. OMG!!! it was the star of the party. So many people commented that is was the best cake they have ever had - including me! I'll never order from anywhere else!

Had a great experience with the staff, placed our order on a Saturday and picked up the following Friday. The cake was perfect and beautiful, definitely the star of the birthday dinner.

How have I not reviewed Panini yet! I grew up getting my favorite Chocolate Mousse cake slices here as a kid! It is still my favorite cake of all time to this day!We used them for our wedding cake and did a tiered mousse cake of different flavors on each level (see the pics). The cake is perfectly moist with the ideal amount of sugary icing and fluffy mousse in the middle. No one else in DFW makes cakes like these! You can't go wrong for a party or wedding! I should be their spokesperson! Maybe I could get unlimited cake! haha! Sigh

I ordered a cake for myself. A cappucino cake. It was ready when promised and stunningly delicious. Finding a good cappucino cake is not easy around here. I 100% recommend this place to one and all. Unless you're on a diet, lol.

I made a special trip to this bakery after reading great reviews online to pick up some cupcakes for my husband's birthday. This was an especially meaningful birthday since he has stage 4 cancer. I would have ordered a cake, but the smallest size was too big for just the two of us, so I opted for two cupcakes, a beautifully decorated birthday cookie, a bag of pink heart cookies, and two chocolate chip cookies. I spent $26 on what turned out to be the worst cookies and cupcakes I've ever had--even my husband commented on how stale they were. I considered calling the bakery to share my concerns, but if they don't publicly acknowledge dissatisfied customers, I don't see the point in wasting my time. Just because this bakery is in an upscale part of town doesn't mean it delivers quality.

Had a disappointing experience with this bakery. We originally ordered our wedding cake from here, which was pretty and delicious. Two years later, my husband decided to surprise me with the same cake for our anniversary. Unfortunately, when we sliced into it the night of, we discovered they gave us the wrong flavor--one I don't particularly like. This mistake significantly affected our celebration and we were both very disappointed.The next day, I returned the cake to explain the issue. While they apologized and offered me the correct cake, I requested a refund for the $85 we spent on the incorrect one, especially given the inconvenience of returning it and the fact that we wanted the right one for our actual anniversary day celebration. The employee indicated that "this ever happens" so she didn't know how to handle it and the manager would call me back within the hour , but after five hours without a call, I reached out myself.The manager informed me that they could either give me the correct cake or issue a refund, but not both, citing their status as a "micro bakery." Given their operation in the prime area of the Park Cities and their capacity for large orders, this reasoning felt inadequate and like an excuse. The manager then asked if we could come to a "compromise" of a few slices of the correct cake along with the refund. I then had to return yet again to the store to get refunded.While I understand that mistakes happen, this one was very frustrating, and how they responded was not appreciated . I was disappointed by their unwillingness to fully address the issue, try to resolve it and felt that better customer service should be a priority. I've never had a business ask ME to compromise when they made such a big mistake! As a result of this experience, I won't be returning or recommending this bakery. It's unfortunate to lose a customer who would've been willing to return for many occasions had they made the situation right. Also, the "compromise" slices they gave us after the refund were dry, so... 3 trips later, (again, due to their mistake) what a waste of our time and money.

Bought a cake for my engagement. Was arguably the best cake I've ever had and everyone who had a taste couldn't stop raving about it. The staff was so kind and supportive of me asking the big question, and they delivered in every way!

Not friendly, It's a bakery that DOES NOT make ITALIAN CREAM CAKE. Even though they have an ITALIAN name. I went to the front door during regular business hours ( on a Tuesday morning around 10AM) and a woman inside has a cake in hand and says they are closed from the other side of the room, yelling towards me at the front door. So I called Panini Bakery later that day, the person who answered, says, we don't make Italian Cream Cake, but, many people have requested it, she says. As a business owner, wouldn't you look into making a cake that has been requested a few times.I've used the bakery in the past for birthday cakes and had a similar unfriendly purchase, I thought I would give it another chance. But, now I will never attempt to use Panini Bakery again. Even though it's our University Park, Highland Park neighborhood, I will not use them again. I'll try a bakery that is friendlier.