Omni Dallas Hotel

I was in Dallas for business that coincided with a cowboys/texans MNF game, yikes. However the parking and check in was breezy. I chose the Omni because it was walking distance from where I needed to be the following morning AND because it overlooks my Carrie Bradshaw era downtown condo when I lived there. The attendant changed my room to allow my view to face that condo (my heart has struggled to move back). I needed confirmation that ship had sailed.Immediately I was given beverage vouchers, nice touch because I needed a coffee (I do not drink alcohol but live for coffee). The baristas in the hotel made the best one I'd had in a long time. Everyone was great and the rooms are nice/clean with a tv in the bathroom mirror. I normally like the newest greatest hotel and the highest floor and never stayed at the Omni because it was my view when I lived there.I was pleasantly surprised by the inclusive credit for dining and the restaurants in the quadrangle where this could be applied.Everyone was so helpful in providing directions since I've been away for a while and there's construction. Walked my whole old neighborhood and decided ultimately I'm a Dallas gal in Houston now. However, the highlight is that there's a Bob's Steak and Chop house at this location (I reference them as the standard for most my reviews). Ultimately we ate a lot of everything, I visited the library, my son worked out in the gym and we took cool photos. Visiting your own city should be this good. Reminded me of the Moran Houston which I love in citycentre. We stayed 2 days and late checkout was a courtesy they obliged. I finished my business and my son loved the stay. Their staff is amazing. Short one star because the rooms are smaller than I prefer and some restaurants were not open. But not Omni's fault on the latter.

The Omni is a beautiful property, but my initial experience was unexpected--the toilet seat was loose upon arrival. Aside from that, the room was spacious, and the bed was comfortably firm with plenty of pillows for a good night's rest. Service met the standard you'd expect from a hotel of this caliber.

I do not recommend Omni Dallas Hotel because I was racially profiled by their "loss prevention" officer, harassed, and ultimately arrested for criminal trespass despite being a paying guest with a confirmed reservation on November 15, 2024. I traveled from Maryland to represent a client in court. I fell asleep in a lobby chair while waiting for a friend, only to be awoken and told to go to my room. The same LP officer then followed me to the fifth floor after I had already told him I was a guest. I had gone to the wrong floor because it was my first time at the hotel. This was happening a few minutes shy of 3 a.m. Long story short, after walking back to the lobby with the LP officer and an off-duty officer, where they confirmed I was a guest, I was arrested by the off-duty police officer employed by the hotel because I asked for an apology from the loss prevention officer who profiled me, thinking I was not a guest. I became upset when he would not provide an apology and was condescending to me. I asked for a manager, only to find out that he was the manager. Then, I lost it and cussed him out and was "refused service" as a result.After my arrest, the hotel and off-duty police officer claimed I had checked out before my arrest to both the police and to my family, who called to inquire. I was detained for 16 hours under "suicide watch" as extra punishment, courtesy of the off-duty officer. The hotel withheld my belongings, which were in my room at the time they claimed I checked out, for ten days after my arrest. I finally received them as part of police evidence. Despite multiple requests, the hotel has refused to release surveillance footage or provide full documentation of my stay.I cannot in good conscience recommend an establishment whose actions reflect a complete disregard for guest rights, basic decency, and accountability to anyone, especially if you're Black. I'm pursuing the appropriate remedies in court, but I had to share my experience. The hotel threatened to sue me for defamation if I didn't stop saying I was arrested due to my race. I haven't stopped. Draw your own conclusions.

The only reason this hotel is getting 2 stars is because of the incredible service from the front desk agents, and the Mokara spa experience. If it weren't for them, it would be a one star unless yelp decides to start allowing negative star reviews.The lobby is beautiful and spacious, and the spa was fabulous, which would lead you to believe that for $500 per night, the rooms would be just as good right? WRONG. The first room we checked in to had scuffs all over the walls, dust everywhere, and the toiletries had clearly been used. No problem, sometimes housekeeping misses a room in a massive complex like this. We go down to get a different room and we're "upgraded" to a premier room for the inconvenience. This was a very nice gesture, however it got so much worse.The second room was disgusting. Stains on the beds including mystery fluids and what looked like bed bug droppings, a badly repaired wall, and even more dust. I was NOT staying to investigate to see if actual bugs accompanied the stains.When we went to ask for our money back to go to a different hotel, I showed the front desk agent the photos I took, and she was horrified as well. At that moment, a loud racist woman started yelling about how she can't be treated this way because "I'm a white woman who goes to church" and accusing housekeeping of stealing her hotel room key.

Large lobby. Centrally located close to downtown and Love Field. Spacious rooms. Comfortable beds

The wife and I will staycation here on occasion. Love the service and the location is great for getting around town quickly. The rooftop pool is the crown jewel of the hotel. Very well kept. Clean and staff is attentive. Drinks from the rooftop bar are solid as well.The rooms are great. Nice views of the city depending on where you end up. The staff was very amenable and helpful with what was happening the weekend we stayed.We had a small room cleaning issue. No big deal. The hotel went above and beyond to make sure we were taken care of.. (pictured below)Tristin Simon helped us out greatly and made sure our stay was top notch. Thank you and we will return!!

Omni Dallas Hotel has an Ice slating rink temporarily located in front of the hotel. We arrived around 6pm, I wanted them to experience ice skating at night , the Christmas lights and lights from the surrounding buildings just adds to the dark sky and moon, simply enhances the atmosphere. However , I did not want to get there so late and so crowded. Needless to say, it was crowed the entire time. It was an amazing things to see and experience. 99% of the skaters did not know how to skate, walk let alone stand on ice . 75% of us fell and slide on the ice. It was amazing seeing so many different types of people interacting with each other. People were failing and strangers helping them up, everybody having fun and not being embarrassed that they had no idea what they were doing . We even had a little girl skate up to us and introduce herself and make small talk. It was a little pricey in my opinion, we paid close to $80 for 3 people. We enjoyed ourselves and skated about an hour , before we left to see what the 4 surrounding restaurants had to offer . With the skating rink being just steps away from all of the restaurants, it goes without saying that they were all either packed with people or way too expensive for just a bite after skating . So we decided to leave and eat else where. Parking was very convenient and had plenty of parking spots in well lit areas, which was important to me because it was just me and two youngest daughters. We parked literally across the street from the Omni hotel , paid $18 for 24 hours. Only thing I wasn't so pleased with outside of the price, was the size of the skating rink. There wasn't enough space for the amount of people that was in the rink at that one time to skate comfortably/ safely. Majority of the falls were due to not being able to move around each other. Overall we had a great time , and I hope many others get the opportunity to check this ice skating rink out while it's still available.

I enjoyed my stay at the Omni. I consider myself a low maintenance guest. So there were not any extraordinary needs during my stay. There are several eateries on the property. This is good because that corner block of downtown does not have any walkable restaurants.

We only stayed one night for a quick getaway but the room was excellent. Loved the view. The bed was comfortable and plenty of space through the room. The hotel was so busy due to a convention or event or maybe just being the weekend. The elevators were always crammed and there were so many ppl in the lobby for checkin. I'm not sure about parking because we used Uber but definitely a pretty good location.

Love this Hotel. I have come for several meetings/events and it's always top notch. Staff is professional and the food is always amazing (didn't get pic of the meal but WOW so good!)They have a lot to offer in the hotel and offer both self or valet parking. Great location within walking of a lot of Dallas restaurants