Napoli's Pizza & Restaurant | East Plano, TX

2024 Yelp 100 Challenge - #23 Visited after work to meet up with coworkers. Happy Hours is daily with different deals on food and drinks. RestaurantSeating could be better as we arrived early but later in the day it became crowded and guest were sitting on top of each other. A women kept bumping and sliding my chair every time she needed to get up. If I am ever to return, I would sit near the bar area or a booth to avoid this. Food I ordered their medium pizza with my choice of toppings and it was delicious. I even received a pizza stand. If I am in the area, I would order their pizza to go because it was that good.

Absolutely ridiculous customer service. Ordered the pizza at 6:45 and was told it would be ready by 7:04. My brother in law shows up and tells them he's here to pick up the order and immediately sees the two young teenagers look at each other as they realize the pizza is not even started. One runs to the back while the other lets us know it will be ready in 5 minutes. 7:05 passes, then 7:10, then 7:15. Once he gets the pizza at 7:20 he asks for some sort of compensation considering they did not even start his pizza until he came at the time of pick up. The first girl says no, he asks for a manager and another teenage girl comes up. She states the employee did not tell her anything about the situation and my brother in law proceeds to tell her the issue.She offers no sort of compensation and my brother in law proceeds to ask for some sort of compensation. She finally offers a free dessert but decides to add "for reference, the pizza's take 20 minutes to make".What in the world is going on at this point. We then ask the African American what time we placed the order, and he proceeds to tell us 6:45. She states "yeah, but you showed up at 7:05, and it was ready by 7:20. It takes 20 minutes to make a pizza"I'm not sure if this location thinks their clientele is actually stupid but I'll be damned if they treat us as such. Absolutely awful customer service. Someone needs to retrain these employees.

I ate here 9 years ago and left a great review.My wife and I and our twin adult kids decided to eat here yesterday for lunch.We were only customers inside. Not immediately greeted. We asked for a booth but some of the staff was having their lunch break there.We were seated, but nobody from staff came by to clean up and wipe down tables.After we placed our orders, it took a long time to get our drinks, rolls, salads, etc. You would expect frequent checks. My daughter got a refill close to when we were leaving.We saw one couple arrive and leave.I would expect more service since there were only 6 people in the restaurant.Very slow wait staff.The good news is good was excellent as always.Better wait staff and service (need anything else, more ice tea, would you like dessert , etc). We were never asked if we wanted to try some dessert.

We like their chicken parmigiana a lot. We usually stop here before hitting the gym. Thank you.

This is a family owned restaurant & the owner can almost always be seen at the restaurant. The bar atmosphere is nice! Very laid back, lots of TVs. Everyone is friendly and lots of regulars willing to chat you up. It it isn't unusual to see parents and kids coming from dance or takwondo to pickup dinner before heading home.The pizza is good and greasy!! My kids can crush one of the cheese pizzas and the slices are huge. They even offered to cut the slices in half to slow them down. Ha! Behind the lasagna and alfredo tortellini are my favorites. They are never short on staff but the staff isn't always the most efficient. They hire lots of teens from the area so someone is always training. Have a drink, a little patience and enjoy the atmosphere and peeking at the food at the tables around you.

Another excellent meal of their Rollatini entre. The flavor is deep and rich. The serving is very large. Suggest you try it!!

Terrible service! Came to pick up my order on time and the staff said it will be 5 more minutes. I waited 15 total min, which is basically how long it takes to make the pizza. I told them I recognize that you didn't make the pizza until I arrived and they said, "it actually takes 20min to make a pizza so that's incorrect". Are you freaking kidding me??I waited a total of 35 minutes to get one pizza. This is completely unacceptable

Good food, good service and ambience.. they have price wines on Tuesday and Wednesday at this location. they do get busy in the evening on special days so the estimated time for pizza pickup may be longer than promised. However the pizzas are delicious and worth the wait so just make sure you plan ahead

Now, their food is food; the bread, the pizza, the Greek salad but I want to rave about the salad dressing. Made in-house and delicious

Excellent food, outstanding service, I strongly recommend this restaurant, we have been going there for several years