Kathy Adams Furniture + Design

Husband got a call from sales rep. They did offer to send a service guy come to our home and touch up the scratches.

Received a follow up call this morning regarding the review. I appreciate they reached out and offered a service person to come out and do touch up on the scratches. Due to COVID we are going to pass on this offer but do thank the business for offering.

The store was a great place to shop. Mark was so very helpful with all my interior needs. Went out of his way to help me find the perfect items for my decorating needs! Will definitely be back!

So we bought a couch set from here 8 years ago. The color was a beautiful maroon. Over time the couch and love seat's leather have completely deteriorated in quality. I understand that with continued use the leather can look worn but it shouldn't be cracking or losing its color. See attached pictures for what it used to look like and what it now looks like. After spending over $6,000 and 7 years later this isn't the caliber of quality I was expecting from this brand. I went back to Drexel Heritage and showed them pics, while I understand it's not under warranty they had no words or idea why the furniture deteriorated the way that it did. I'd have expected them to figure out a way to replace the parts for a fee or reupholster it. Regardless, I would never recommend anyone to buy leather furniture from here or the Kathy Adams brand.

Love this store! I can always come into town and go in with my grandma to visit with Kathy while I pick out new Sid Dickens tiles for my wall. Her staff is so helpful and kind as well. I wish we had one in houston.

Such an Amazing Showroom of Gorgeous furniture and accessories for your homes! Design Specialists are there to Help or do the whole house! Great place.

They send you damaged pieces and then refuse to replace them. If you refuse delivery, their delivery people are trained to hold you hostage. The in-store quality largely differs from what is delivered to you. Run, don't spend your hard on cash on over priced trash! The customer service is worst ever. Their rep are rude, irate and profane. Do yourself a favor and stay away from this store. All good reviews are paid reviews. I fell for it. You don't have to!

Cedric at Kathy Adams is a rock star. His friendliness and customer service should be ten stars.

Love the room my designer planned for me! She took s painting that I loved, and pulled together fabrics, and a rug that made the whole room feelSo cozy and stylish! I finally feel like I live in a beautiful home!

Horrible execution. Like others, I loved the process up through ordering but my $10k+ purchases were to be here in mid April, started showing up in mid May and its Mid June and still have not had 100% completion. It is ridiculous. I just got an 'I'm sorry'. Absolutely cannot recommend.