Guitar Center

Wow! Where do I begin...The service at this location is absurdly disgusting. I've been to Guitar Center locations all over this country - having worked for the company at the 440 and 441 locations for a combined total of 10 years. I have been flown around the country to assist with new store or openings. I was the store manager at the Arlington store (441) for several years...and I have to say this location in Lewisville, TX is the absolute worst I've ever seen/experienced. What happened to customer service? It's absolutely nonexistent. I'm an actively gigging musician and have been practically my whole life. So when I have shows, I need to be able to walk in and get quick service for basic needs like cables, picks, strings, a microphone... Occasionally I buy a new guitar or amp, but most of my trips to a music store are for the staple items you need when you're on stage. And I'm frequently stopping to pick things up when I'm on my way to a show - so time is of the essence. I have walked into this store repeatedly over the past few years and never gotten so much as a hello from the sales people. And on the few occasions when they did decide to speak to me, they had no answers for my questions . They seemingly have no product knowledge, not even the most general knowledge about instruments and accessories. Most common response you get from a Guitar Center employee, "I don't know man..." Wait...what? I would've been slapped silly by my first manager if I had given such a response to a customer. It's basic customer service 101. If you don't know the answer, tell the customer you're not sure and go find it, figure it out! You never send a customer away with unanswered questions. That's called walking business. And it's the death march for retail.I looked at the other reviews on here, and I noticed that the bad reviews got nothing more than a note from the manager stating more information could be sent to an email address. What? Come again? I worked there in the late 80s through the 90s, so cell phones weren't really a thing yet. When customers were unhappy, they had to ask for the manager or make a phone call. Nonetheless, we were trained to bend over backwards to get the customer back in the store and to make things right. We would offer concessions like a free cable, a discount on the product they were looking at, throw in some free strings, or simply having the store manager tend to the customer personally to make them feel special...SOMETHING to offset the bad experience and wasted time for the customer. Offering a customer an email address if they have any further comments is indicative of why the customer service sucks! Because, even the management sucks. It's the old top down/trickle down effect. The people at the top don't care, hence the people at the bottom REALLY don't care. Guitar Center has been hemorrhaging money and struggling financially for two decades now. It's no surprise why. If they want to survive, they need to take a serious hard look in the mirror and get back to basics. Which is to say, put the customer first. And to the salespeople: get off your ass, put the guitar down, quit texting your girlfriend, and talk to the flipping customers! It's sad really. Because this was once a really great company, a great place to work, and customers loved coming to the stores. We had customers that would come into my store and would just hang out because it was such a cool vibe and fun place to be. Today you couldn't pay me to hang out there...those days ended a long time ago. Over the past 10-15 years I've purchased, and traded/sold a lot of guitars - in the neighborhood of about three dozen. I've purchased multiple amplifiers, pedal effects galore, studio microphones, stage microphones, and all the cables, stands, and connectors that go along with it...I've probably spent somewhere in the neighborhood of $30,000-$40,000 worth of gear over that time frame. And...most of it has gone to Sweetwater Music! You would think, in these days with retail struggling - across all sectors - and staple companies like Sam Ash Music going completely out of business, that Guitar Center would pull their heads out of their rear end and figure it out. To the contrary, things just seem to continually get worse. Here's a twist on the old adage: If you don't pay attention to your wife, someone else will! i.e "You know what happens if you don't take good care of your customers? Someone else will!" And "No", Mr. Manager. Don't respond to my review with an email address I can send further information to. I've said everything I need to say. In fact, don't respond at all. I don't wanna hear your pathetic excuse for why your place sucks so badly. Frankly, I don't care anymore. My guy at Sweetwater touches base with me regularly. So I'm good.

We have purchased a piano, 2 guitars, and a ukelele from this store. My uke and guitar were both having issues with loose cable.jack / strap mounts. I needed one tightened and the other rescued from inside and fitted in place. It was late evening. We went to the counter and received some help. We were told that the technician was gone for the day. It required a specialized tool to fix it. We should come back when the tech is in. We thought they would have been more solution oriented as we told them we are return customers. The fact it happened to two instruments was brought up. I thought they would take some accountability. Long story short I went home disappointed. I ordered a bit of hardware to secure the jacks. I watched some videos. I then fished some dental floss through and snagged the interior piece and pulled it through the hole. I adjusted the inside nut, pulled it through and fixed then. There werent any apologies that it happened on two instruments. It was simply - yeah that happens. Bring it back when the tech is in and be can fix them. No offer of a free fix. It just didn't feel like customer service.

The one star is because the shop is nice and has lots of guitars. But that's not really why I need a guitar shop. I need an actual physical location for service from actual humans. Oh, they have humans here.. lots it seemed. But I was in the shop maybe a half hour clearly confused and not knowing what I was looking at and not a single one of them showed any interest in helping me. Not a word from anyone. And they didn't seem busy with other customers.. just sitting around chatting with each other. I guess I could have interrupted them, but how hard is a simple - welcome, can we help you with anything? Save yourself the trouble and just order from the website if you want to buy at guitarcenter. You won't get anything more by going to the actual store. I ended up buying a guitar from a locally owned shop who was really helpful.

We have been coming to this location for many years now. Over the years the service has only gone down. Tyler used to assist us and was awesome! Ever since he has left we have yet to find anyone to genuinely assist us. Every encounter has been lacking proper communication or they're just straight up rude. We walked out last time and just placed an order over the phone with customer service. I hope they can really get it together - will be by again to give it another try.

Thought I left a response but I guess I didn't. I came in last Thursday as I had bought an irig amplifier to use with my headphones as I was having surgery that next day. I thought it wasn't working right but the kid I spoke to told me it was broken without even testing it which I asked him to do. He showed me other models but told me he had little knowledge of the product and tried to sell me another one that was more expensive. He tried to look it up on my phone number but I guess the clerk that checked me out didn't use it, but they easily could have found my receipt with my credit card. Guitar center is full of a bunch of kids that don't know the equipment they sell, I've rarely found someone that could answer straight questions. I asked about a distortion pedal for a bass and no one knew anything. They have very little knowledge of bass guitars. Unless I am in desperate need I will not be using them again.

They suck, and so does their sister company Musicians Friend. Three times now I've ordered from them because their website said they had it available. THEY SEND ME THE WRONG THING!!! Then when I ask them to fix it they tell me they can't keep the website up to date and they actually out of the instrument I ordered. How is they my problem? If you don't have it, tell me, and the. Refund my money. Don't send me something else and make me go through the hassle of returning it to you. You're worthless and pathetic and I am never buying anything from you again!!!!!

Stacy, the music teacher is great and patient! Our 5yo responds great with her, although we're still assessing his true interest; and figuring out the basic needs; she's open and willing to give guided support for home. Great Store location and Staff! Check them out! RLS

Saw an amazing band there. Beethovens Nightmare !!! If they show up again I'm in !!I have not bought anything there. Sorry

I ordered quite a bit of equipment for pickup & bought some additional items once I got to the store. Really impressed by this location. Customer service was there when I needed it, everyone was helpful.

This guitar center is the best of their locations in Dallas. Most of the employees are prompt, friendly, honest, and knowledgeable. We will actually go out of our way to this location because other guitar centers tend to be 1 star experiences. We had one questionable experience here with a broken amp for sale. We asked what was wrong with the amp and they didn't know, so we couldn't even price out what the total cost would be. It felt dishonest and convoluted. Besides that experience, everyone has been great. Brandon (?) in keyboards gave us a lot of useful information when buying a keyboard, without pressuring us to buy. We ultimately bought one because of his help. This location is well kept and not overly crowded. If you need to go to a guitar center, this is the one to go to.