Floor Hut

We highly recommend The Floor Hut. We got our wood flooring there a few years ago, and recently got our new carpeting there. Both experiences were exceptional. We had shopped around for carpet (NFM, Peeks, HomeDepot, Lowes etc) and no one had comparable options or service. Creswell, the owner, was knowledgeable, patient and extremely helpful and easy to work with. He has an installation crew that were also great. (Do not underestimate the value of a good install crew!!) We could not be happier with the service and the products we purchased from The Floor Hut.

There are plenty of flooring stores and installers in the Collin Co and Plano area. You can choose a better contractor than than this business for your flooring needsInitially, it was a good experience but when the install was not done correctly there was no management in sight and no attempt at restitution. Instead we were told 'we will like it as it is' and our contact went dark after repeated attempts to get in touch with the ownership.

I had the best experience working with Robert Sherman from Floor Hut. Not only he's very knowledgeable about the products I felt very comfortable with his advice. To give you context we had to get wood floors and carpet installed, instead of trying to sell us the most expensive option he was very honest about qualities and tried to match the best carpet to our needs taking into account the amount of use the carpet was going to take. During the actual installation he was very accommodating of our schedule and most of all he kept us updated during the entire process. I'm talking about multiple calls/texts during the day. I'm talking about progress, he himself going to evaluate the work of his team, getting hands on if needed. Highly HIGHLY recommend this company and I would request working with Robert when you do.

Absolutely perfect - from the time we walked in the store to the installation. We have four kids and brought them to the store and was surprised that they had juices for them! Such a cool bonus. Robert was knowledgeable and helpful every step of the way and even called after installation to make sure we were happy with everything. The installers were courteous and worked hard. The finished product is wonderful. Could not be happier. 1000 sq ft of carpet installed. It's beautiful. The price was a bit cheaper than Home Depot and the quality appears much better (softer too!) than Home Depot.

This is the second time we use floor hut. First time it was 10 years ago to place new carpets. This time it was to place floor wood. Danny is great and the installers are great as well. They did a good job cleaning up. the best thing is the price value for what you get. They very economical vs. Lumber liquidators. I'd recommend this guys any day!

We had a great experience at Floor Hut. Danny was very helpful when helping us decide on which flooring to go with, as well as keeping us up to date and informed during the entire process. They came out a few days after our initial visit to the store, and then had our floors completely done in 2 days. They look fantastic, we love our new floors! If you are looking for new flooring, definitely check out Floor Hut.

They had a great selection of flooring at good prices. Danny was very helpful answering questions about the process, and their installation crew is fast, professional and does really good work. We got exactly what we needed and the guys were done in under two days with my entire house (And they swept my new floor on their way out!) Would definitely use again.

Well it has been two weeks since my carpet has been installed and I could not be happier. Danny and his installers did a great job. No problems with moving the furniture and post installation housekeeping was great.

The original scheduled day for my install needed to be delayed because of a family emergency with the installer, so that was completely understandable and not a problem for me. The crew showed up at the time they said, was very diligent in keeping everything clean and covered. Quality of work was excellent!

We hired Floor Hut based on the positive reviews but was disappointed in the lack of professionalism that we experienced. We had engineered hardwoods in our home and had to replace all of the flooring due to a water heater leak. Danny was helpful in helping us choose flooring and setting up the project but it was the aftermath that turned the entire experience into a complete nightmare. When Danny came over to take measurements a couple weeks before, we had already begun moving the furniture to prep for the project. He told us not to worry about the furniture as the company would take care and move the big items. This was actually one of the main reasons why we went with Floor Hut as we thought this was a really helpful service and being parents to a newborn, every little bit of help was appreciated. We assumed that they would respect our furniture and were also told they would tape off the kitchen. We were told wouldn't have to be present during the days of tear down and installation as Danny would be checking in on the work crew throughout the day. After the first day of tear down, I returned to our home and found all of our furniture covered in dust, including our couches, my grandmother's piano, our dining room table that we eat off of, amongst other things. The kitchen was not taped off, the entire pantry was exposed to the construction mess, everything on the counter tops was caked in dust. I was horrified. Not to mention, the guest bathroom which we allowed the work crew to use was also trampled with floor debris as well as urine all over our floors. It was a complete lack of respect for our home and I was left in shock and tears. When we told Danny about what happened, he said he wasn't sure why the work crew didn't tape off the kitchen and because it was a construction zone, a "little dust" was to be expected. Being a project manager, I believe it is his responsibility to make sure that whatever promises he made should be carried through. Also, because they have done hundreds of these flooring installation projects, it would've been helpful to advise clients what to expect when it came to tear down and installation. Looking back, I wish they didn't offer us the service of moving our furniture. We would've just moved everything out of the house and taped off the kitchen ourselves. As a result of the mess, I had to deep clean our home three times, take out every single item in our home including all the items in our kitchen and pantry, our clothes in our dressers, everything that was in the closets, because every single inch of our home was covered in engineered hardwood dust. When I talked to Danny and the owner about our experience, all they kept saying was "it's a construction zone, a little dust is expected." I politely asked for some compensation to help cover the cleaning costs along with loss of materials during the project (that amounted to over $1000). We took responsibility for the majority of the mess but wanted them to take responsibility for the costs of not covering the kitchen and the couch as they promised. They offered us $150 and I had to sign a contract stating I wouldn't post any negative reviews and they would not be responsible for any damages. I told them to keep their money as I would rather share my honest experience so future clients are better prepared for their project. Looking back, I'm not sure why they wouldn't offer an extra service where they would cover furniture to prevent consturction debris from getting everywhere. We would've happily paid for that opposed to dealing with the headache we were left with. I gave them several opportunities to make this right seeing this is a service industry but unfortunately, they were more worried about getting their money than ensuring they had a happy customer. I will not be recommending them to anyone for any flooring projects and hope they learn to better communicate with future customers. I have attached photos for reference.