Fairmont Dallas

First time staying here, the valet people definitely made us feel welcomed as we were arriving and were helpful when we were leaving! Had a couple drinks at the bar, and received great service as well. Comfortable bed, smell good lotion and other essentials. great view, and very clean!

Everything was perfect at our stay at Fairmont Dallas! The service was amazing and we had a spectacular stay! The hotel was clean, the neighborhood was safe the staff was kind. The only downside was the valet was expensive but we parked at meters on the street. Also, unfortunately the pools are seasonal but the hospitality, luxury and location of the hotel made up for it. Thank you to Maryjane at the front desk for making our experience memorable! It was our first time in Dallas and she took her time recommending us to a variety of places :) She made us feel very welcomed and even upgraded our room to add to our Anniversary getaway Maryjane was the difference between a comfortable hotel stay to a delightful, unforgettable experience! We will absolutely be coming back!

One of the worst hotel experiences I've had in a long time - possibly ever! Between the water outage for the entire hotel (no shower, no toilet - sewage was building up in our room), the AC in the room going out, the unresponsive staff, the $50/day valet cost with no free parking alternative, the $14/day internet charge with no free alternative, and the most uncomfortable bed I've experienced in a hotel, I will never chose to stay here again.I'm giving 2 stars instead of 1 because I feel bad and don't want you reader's to think I'm prone to hyperbole. Check out my other reviews and you'll see I tend to be overly generous. Including now when I should give 1 star instead of 2. I also understand some of the things weren't their fault (water outage for instance), but how they responded, or better yet didn't respond, was not ok. Bless all the customers who were here who had to leave the hotel that morning (possibly for a big event) without being able to shower, comfortably use their bathroom, brush their teeth, and get ready properly! For all I know they could have been going to the most important interview of their career smelling like body odor and bad breath. Luckily, my big event was the day prior. The water was out from around 7pm the night before and didn't come back on until around 8am the next day - so even if you do your hygiene mostly at night you were still out of luck. Also, the pool is not heated, and was too cold to get in. No hot tub either. That was a real bummer for us. Additionally, when we were checking in we had one of the longest lines I've ever seen. It took us at least 30 minutes to make our way to the front desk for the check in process. There was a big event/conference going on so I thought we just showed up at the wrong time... nope it was something I saw multiple times during our stay. Why this many people / companies choose to stay here is beyond me. This hotel is old and it shows. For hotels in the same price point I'd recommend staying somewhere elsewhere. But if you do stay here, be prepared for long sweaty nights in uncomfortable beds, and the possibility of important amenities not working when you need them most. Happy travels!

Aww this place is just old and haggard and tired. Like maybe it was chic in the 70s and has literally not been touched since then - with the exception of the random decision to add Le labo products. The decor is so drab and there are zero amenities in the room, including water which you have to request at the front desk. You can hear the elevator clunking up and down nonstop - it's so loud I thought it was a streetcar. Also randomly there's a walk-in closet which I'm approximating to be the exact same size as the bathroom. The room is big and has a desk, and the staff is kind, but won't be returning.

Up in the Dallas area for a couple of days and stayed at the Fairmont Hotel. The hotel seemed old but clean and well kept. It was cold there in Dallas and so was the hotel. For some reason the south west side of the hotel was warmer than the north side. The meeting rooms by the store inside the hotel were cold. While at the bar, ran into a few vagrants but were escorted out by security. The libations at the bar were very good and the food was excellent. The staff was helpful and friendly but some were measurable, a tall elderly gentleman wearing a black coat. I observed him working every day, no change in attitude. The rest of the staff excellent. The parking tenants did an outstanding job, concerning the cold weather.

This review is fir the barLocationMid town DallasAtmosphereClassy sports/hotel lobby barQuiet but HUGE tv with football! ServiceFriendly, attentive-terrific!MenuSharables, salads, wings, dinner.We had the roasted cauliflower that came with pickled onions, greens, and a sweet potato puree-fantastic!! Best ever!! Seasoned perfectly. The wine pour was less than generous-maybe 6 ounce. The spritzer was refreshing. SummaryGreat find for low key place to watch sports downtown Dallas. Get the drinks as the wine pour is low. Food is the BEST and service AMAZING! Lie this place!

We just checked out after a two day stay for a mini staycation. The three stars is for the convenient location near everything and the friendly staff. We arrived at 130 pm on Friday and they let us check in early which was a plus so we didn't have to wander around waiting for 3 pm check in. We pulled up and they took our truck and we went ahead and used valet parking (not included in the stay like other places we've stayed in the past, just FYI) and it was still worth the money not having to worry about our truck. Ron helped us to our room and answered all our questions. They serve meals but they aren't included like other hotels we've been to. Our room was fairly nice minus a few thing, our bathroom sink got legit clogged where nothing was going down day one, a piece of the shower fell off while my husband was showering, food from the mini fridge was missing (they'll probably charge us for that). My favorite part about my stay was the rooftop pool, it was fairly larger than any hotel I've been to and the view was amazing! And for how hot the weather has been the pool was still very cool and refreshing. In all honesty not the greatest stay I've had but it was alright. Might be back on day might not.

Only one working elevator in the place. Got to our room and the tv doesn't work (going in and out due to weak signal). We stayed on the 4th floor. Beautiful lobby & if you aren't staying in your room much... should be a good stay for you. We came for a one night staycation for Valentine's Day and it was anything but peaceful.

This hotel is a disgrace to the "Fairmont" brand.Very rarely do I feel compelled to write reviews. Either it's exceptional service, or exceptionally BAD.Look at the photos. Attached you will see:- abundance of dust (I am VERY allergic to dust)- a bathroom which makes high school toilets seem fancy- a tub that has more chips in the paint than a motel 8Upon coming into the valet parking (which I prepaid), I waited in my car for 20 minutes while they cleared 3 cars from the queue. Inefficient but whatever, I'm sure the rooms are luxurious, right?Greeted at the check-in with great hospitality and a boxed water. So far so good.Enter the elevator.... Which has a TON of scratches in the wood and looked like a 1960s elevator. Maybe I booked a hotel with some history? It felt "run down" rather than "old school".Then....the room. Oh boy the room. COVERED in dust when I first came in. Like the room hadnt been cleaned (or used) in a month. Bed was made and everything - it was just covered in dust. Then, the bathroom. That toilet. Is it petty to see a toilet and think "wow this is not class at all"? Maybe. But like I said above - Fairmont as a brand meant something to me. "Class". "Luxury". Not "we couldn't afford a toilet".This trip was supposed to be a "treat yoself" moment for me at the end of the year, with some activities I had planned downtown then coming back into a luxury room. I spend as much time OUT of the room as I could.Breakfast the next morning was awful. Their 6$ "artisan coffee" could be beat by a Denny's coffee. They added 20% gratuity automatically.All in all - if you're looking for a quality hotel and something nice to treat yourself, please avoid this hotel. The only positive was that the bed and pillows were moderately comfortable.

We have had the worst luck with Fairmont hotels. This is our second stay at a fairmont the last being in Austin where the hotel flooded. This fairmont in Dallas is very old and has horrible amenities. The tv in the hotel room wouldn't even work. We couldn't get the WiFi or chrome cast to work. Also the hotel just needs an overall face lift I feel like I'm blasted back to the early 2000's with the room decor. Also nobody that works here knows what's going on they have the worst customer service. Everything in the hotel room is marked up to the max $9 for peanut m&ms and $4 for 2 Midol pills at the convenient store. A literal joke.