Escape the Room

I would give more stars IF things functioned properly in the room. We were in The Dig room. The entire theme and room was challenging and exciting. My only complaint is when we completed a puzzle or clue, whatever was meant to happen to lead to the next clue didn't work, didn't open, etc. We wasted more time doing the same action over and over to get to the next step. We even confirmed with the staff member what we did was correct. Just disappointed. The creativity was good. We may return if things are working. I would call and confirm first!

Being a Game Master is not for everyone. It's a bummer when you can tell right off the bat that the employees really don't care for what they're doing and that sentiment rang true all the way until the end. We asked for our first clue within the first few minutes and received silence on the other end, we asked again multiple times until finally LEAVING the room to go look for someone to help us with a clue, by then we only had 30 minutes left. From there each time we asked for a clue the person asked us what we had found so it was clear they were not watching us at all. And then the clues we were given were just more unhelpful riddles. By the time we got to the next room we had about 10 minutes left, there was no way we would have finished in time. Aside from that, I would echo the other reviews with the overall poorly maintained space. I would recommend that your employees not disclose how many people had been electrocuted - not a good way to start by knowing there has been multiple electrocutions that day alone. We will not be back.

Dirty/Smelly- lobby very dirty. Do not think it has ever been vacuumed. Did not want to sit or touch anything. Smell like toilet overflowed - the smell was overwhelming. Escape room itself was good. Would be more helpful if the website listed the level of difficulty. It is not much fun to do a difficult one if you have never done one before.

Winner winner Christmas dinner!Venturing into my second Escape Room ever was a daunting task, especially with a slew of family and significant others in the mix.I can't spoil the room itself too much, but definitely harkened to some classic Spielberg movies which really added a great atmosphere and narrative.We just made it nearly seconds toward our demise, super thoughtful and engaging puzzles with pretty chill staff to boot. Best team/family-building idea for the holidays!

Wow...where do I start? Let's just start with my very first impression. Man, this place is dirty. I don't think it has ever been vacuumed in this building. The bathrooms look like they get a wipe down once every two weeks with a dirty rag. When we entered the escape room I immediately thought that is was violating all sorts of copyright law by using video, audio and visuals of South Park. As soon we entered the room the Roommaster and his eye in the sky counter part had a very passive aggressive conversation about a screen that was frozen and clearly needed the PC rebooted. The excuse was that to reboot this monitor the entire building would need to be rebooted. We were told the remainder of the game we would get audio clues. We were off to a strong start! We quickly put together the first puzzle that brought us to a fish tank...however the Roommaster didn't reset the room and never put the key back in the tank! So after spending 5 minutes on the clue the Roommaster points us to the next clue! Guess where we found the key we were looking for? That's right! In the lock laying on the fart box puzzle. That was the name of the device in the room. We made our way to the janitor's closet where they not only had broken locks that allowed you to access a clue that was a few steps out of order. They also had some mysterious cones...still not sure what those were for. They were part of the room but two different voices chimed in from the control room. Both voices had differing opinions on what the cones were supposed to do. Puzzles 8-13ish were all just given to us because it was very obviously the room was not reset properly. Every puzzle in that room was either unlocked, broken, not reset, or reset out of order. This is where the woman in the control room said, "Hey today has been a rough day. Can you just go with it?" Once we got to the principals office one of the puzzles didn't work and then played a video that we completely missed as we were talking to the lady about the broken puzzle. She ended up giving us the next two clues. This was one of the most amazing escape rooms ever. I'm truly amazed that a business run this poorly manages to stay profitable. It was so bad that we couldn't do anything but laugh. I sent a letter to Paramount to let them know about the copyright infringement. The creators of South Park would never put their names to this dumpster fire.

When Zelda, Final Fantasy, Super Mario, and Silent Hill/Resident Evil aren't enough.ProsChallenges Group InteractionsCleanliness AtmospheresConsTime Restraints Clues There are a number of these places scatter around the city but this one in particular is very interesting. Since there are a number of challenges it allows people to work together as a group to solve a number of puzzles. They are challenging on a number of levels except physically. It forces you think critically the entire time. For the searching and hunting for clues. These places are relatively clean without specs of dust on anything. Each room is a different scenario which fits the atmosphere perfectly. Time restraints cause people to act a certain way. Since each room gives only 60 seconds it helps people stay focused and not stray away from their goals. Also the increased pressure can be overwhelming to some. Periodically people receive clues as to what to do next, they can either help the game or make it really easy depending on people's weight.

I volunteered to help plan our team outing & this is where we ended up. We the escape room called "the Agency" online which is set for 10 people. We were told if we needed to add additional people onto this party, we could pay for 2 additional tickets when checking in. We didn't use this feature as we had 10 people. but something for everyone else to think about.This place is upstairs in a plaza but for the most part, easy to find. We entered and were greeted and requested to fill out some basic information about ourselves. Make sure you enter in your real email, as they send you a group picture at the end using that email. Once the room was ready, we walked in and were greeted with a heatwave. The room which we'd be spending the next 45mins in was hot as hell. I had on a fleece like hoodie which had to quickly come off within the first 10 minutes of the escape room. I've been in some escape rooms were you get x amount of hints & they are only given when requested. Unfortunately, they were watching us on the camera and any time we appeared stuck they would just provide us with a clue on the big screen. Bitter sweet. Some of the things we never would've figured out without hints, while other stuff we may have found in due time. Overall, the hints are useful and the escape room really made us think. What I can't get over, is how hot is was in that room. We all had lil beads of sweat on our foreheads because it was so uncomfortable.

Our game master was absolutely terrible. The bank heist was very confusing and had a lot of unhelpful info. His "hints" were no help and he would frequently ask us where we were at, as if he wasn't paying attention to us.

Worst escape room experience ever. The employee was not attentive at all when we asked for clues; we had to leave the room to find him. This western theme set up did not offer clues as most rooms do. Then, at the end, we asked him to show us the rest of the puzzle and he did not. $80 wasted!

I recently went to Escape the Room and was very disappointed by the service and the upkeep of the room. There were many exposed nails, items hanging on by the last thread, smudges, and so much dust. Multiple times we could not tell if an item was a clue or broken piece in the room. Along with the room, the staff member was not helpful in giving us clues to items we had completed several steps before or not clearly stating the clue. When asked to repeat, our questions were still unmet and clues were very unclear to what was said. Overall, I am disappointed at the service we received and the quality of the room we attempted to escape. I will not be returning back to this establishment.