Escape Rooms HQ

ProsPuzzle DifficultyCleanliness Social InteractionConsCustomer ServiceManagementPolicy EnforcementI attempted to take on the last of four rooms at this location on 8/25/18 my birthday. However, we were unable to due to several circumstances. Both Samantha and Emily, two game masters working on this night at 8:40PM were confrontational, showed a lack of customer service, and the lowest form of professionalism, all while violating their own company policies. Due to traffic from the Sam Rayburn tollway, the group attending the escape room with me fell behind by 10 minutes. Upon entering we were told that the previous group had been waiting for nearly 15 minutes and had now entered the room. **Policy States** There is a 15 minute grace period before the game or booking is cancelled. However, from their explanations, the other patrons had already been allowed in the room for 10 minutes, verifying that no such grace period was given. It also meant that the group should have been informed of the 15 minute wait period and that at a minimum the game should have not started until 8:45. Our group also did not receive a courtesy call to check on our status. Instead we were told that we could only reschedule for a later date. The game masters were not only argumentative, but told us specifically "I have to go start a game," and left our group in the front in the least professional manner. I have attached a copy of the policy provided to us and will be escalating this incident to higher management for this location and any others associated with it. I am sorely disappointed in this particular room and I have completed several of these throughout the metroplex and outside of the state. I WILL NOT BE RECOMMENDING THIS LOCATION.

Our team did the Interrogation room and loved the puzzles involved! Lots of creativity and observational skills were required, but the best part: no logic puzzles- which almost everyone hates. The one issue we had though, was that mid-game our team did figure out the bonus puzzle for the free voucher, but there was nothing inside the Cryptex. I wish we had proof and took a picture of the open lock, but it's our fault for not resolving the issue before leaving. So if your team also opens the Cryptex, make sure you get your voucher before you depart!

I went to Escape Rooms HQ in January with my family. My daughter (14) had received a groupon for Christmas, and decided to bring along her brother (10) myself and a friend. All this to say that the experience was good for all ages; we did the Code\ Back Slash room. We interacted, laughed, and were even frightened together J  Ashley was our girl that day, and she gave us clues and helped us to win with 20 sec to spare. Last week, when I was tasked with setting up a group/ Team building outing with my coworkers, Escape Rooms HQ came to mind.  I sent an email on a Monday (they are closed on Mondays) and I received an unexpected response within 15 minutes.  Albert was so kind and allowed me to ask all of my questions. He even informed me that they had an event room on site. My group decided to have lunch brought in and we just paid a small fee to have use of their event room. Once we arrived the staff and owners of ERHQ were ready to go. We were instructed to sign our waivers.  T-shirts were handed out and then the instructions were given. We had two groups.. so half did the Code\ Back Slash room and the other half did the Nuclear Shuttle. Both groups had a great time. The facility is clean and nice.  We ate in the conference room... we forgot to bring in drinks, and the staff saved the day and took care of us (Thank You). We didn't even have to clean up. The staff will go above and beyond, and we were thrilled with the experience. I will continue to use Escape Rooms HQ and I will recommend them to anyone who is looking to have a memorable bonding experience. The folks here are still talking about what they could have done differently yesterday to have escaped ;)

We did the nuclear shuttle room and had a great time. Emily was da bomb roomMaster. Thanks for a fun night!

Our party of 8 came here for the Nuclear escape room and each paid about $16.70 each. Our Game Master was Sarah and from the beginning, she was very informative & helpful in explaining how the room works, what the rules are, and what your objective is for the room. The escape room itself is a very healthy challenge. You get to go through multiple rooms searching for clues and piecing everything together to ultimately save Texas!! I really enjoyed the puzzles as did the others in my party. You also get a radio to talk to your Game Master for clues in case you get stuck. Again, Sarah was great in giving us helpful hints that didn't give the entire puzzle away.We completed the puzzle with 5min left on the clock. Very fun, healthy challenge, and a cool experience with friends. Would highly recommend an experience here! :)PROS:- very helpful and informative Game Masters - clues are helpful but do not give the puzzles away- the rooms are multi-layered and have plenty of challenging and fun puzzles- lots of open parking out front. CONS:- none so far! :)

This was such a fun family experience. We had the room all to ourself so we felt very safe playing during the pandemic. The workers Kai and Brianna were great hosts and gave hints that helped but didn't spoil the game. The rooms were well put together and had places to wash hands before and after. If you're looking for a fun experience but want to be safe during these crazy times I would highly recommend this escape room.

Great escape room!!! Went with my girlfriend and her 4kids and my son! Her kids were 14,11,9 and 5 and mine is 11. We had a lot of fun, room was challenging for sure, especially the last room! The clues were easy clue that you don't really think about when you get in the room! You kinda just overthink everything! I wish they would've told us how the room ended though or how many more we needed to finish it but they didn't! So we were kinda disappointed there! But overall it was pretty fun!! Will come back again!

My friend and I found a Groupon and went with our kid's. It was a lot of fun, and we're planning on going again. It's fun for all ages. I had never been and didn't know what to expect. You don't have to do each room in any order, you can choose which ones to enter first and you can go back as many times as the time you pay for allows it. I like that the employees were nice and helpful when we needed help, but they were not intrusive, they left us alone to enjoy the place. We love this place!

One of the better rooms we've done in DFW. Lots of fun props and technology that made things pop open, but I got frustrated a few times with puzzles there was no way we would ever figure out. We will definitely try their other rooms, but I think we'll need more than just the two of us. This is a tough one (and we did the easiest one).

We had So. Much. Fun. It was a very cute date night. Challenging but fun. We did the intermediate level. First time.