E Casino Events

Ecasino events was rock solid tonight at our organizations, charity event. The staff was very professional, very helpful in helping learn the various games, and our guest had a great time!!

Terrible, Terrible, TerribleDON'T USE ELITE CASINOThis company is a scam!!!! Our calls and emails have gone unanswered! If you want to have a great party DON"T USE ELITE CASINO because they will ruin your event!

Absolutely terrible - I had clients book them on two different occasions where they did not show with the correct tables and less than half of the dealers needed. Impossible to get anyone to assist with last minute calls or to refund/make it right - Absolutely ruined both events.Do yourself a favor and do not take a chance with this company.

This company is the worst not only do they screw over the customers, they also screw over the employees. I am a DJ that is owed thousands of dollars for 4 unpaid gigs! Do not work for or use this company in any city in Texas!

Horrible company! Showed up 45 minutes before event and were still setting up tables as guests arrived. No one answered the phone when trying to get an answer on when they would arrive. I was told there would be 3 people to deliver and it would be fast but when they arrived it was only 1 person. My colleague and I had to help unload and set up due to time. Dealers were late, tables are in terrible shape, chairs are torn, and chips are covered in dirt. Not what we expected and will not use this company again. Poorly ran and no response after calling multiple times and leaving multiple voicemails.

Hosted A casino party last Saturday and it is now Wednesday and no one from the company has even tried to pick up the tables that have just been left at my home. I've called and left messages was finally called back yesterday and told if no one is on the way they would definitely pick up the tables today and still have not heard from anyone else since. Never again will I ever use them after this or refer anyone else to because this is just unprofessional!!!

**update*** the owner seemed to have lied about the refund. it has now been 10 days since she contacted and now I can't get anyone to return phone calls or emails. She stated we would get a call in 48hrs but it's been 240hrs so far! (12.18.24)DO NOT USE THIS COMPANY!! They did great at the initial order placement. However They were suppose to have the 4 casino tables delivered prior to 5:30p bc our event was at 7p. They did not call me until 5p to tell me the tables would not arrive until 7p. They did not arrive and start getting set up until 710, could not play on them until 735. Then at 945 the craps table dealer just stopped dealing. walked away from table because he didn't have enough chips. then said he wasn't dealing anymore bc he was told to end at 945. but the event was over at 10 but since the tables didn't arrive on time we prolonged our gaming. So because he did not want to deal and ended the game early, even though he was told by the people in the casino office that he would get paid and to keep dealing, he wouldn't for at least 30 min. By that time my crew was done with the table bc well he really killed the vibe. we couldn't even hand out proper prizes because it wasn't a fair winner bc he just stopped play. so instead of 7-10 play time we got 735-945. TOTAL BS. Send your dealers with the accurate amount of chips and inform them of changes so that they don't cause unnecessary issues at an event. We got a DJ through them, too. they were actually good. this photo was taken at 1041. the dealer who caused all the problems is standing behind the craps table in this photo. (12.6.24)***update**** i received a call from the owner, Elaine, today. She was very understanding and agreed that the dealer did not compose himself properly. she will be taking care of the situation and is willing to provide a small refund for the troubles. also agreed the communication about the truck and late delivery could have been communicated better. (12.8.24)

Horrible Experience!!!! Management totally failed!!!!!We used Elite Casino for our annual firefighters awards banquet in October and It was a very horrible experience. I was hoping this issue would be resolved by now but clearly elite casinos has no plans on provided a full refund which was requested. First of all the set up was extremely late, and only one person showed up to set up (7 gaming tables). No chairs were brought for the table game as well, which were included. The gentleman who arrived to set up was frustrated with Elite because he had no help and he couldn't get an answer as to where his help was. We had to have our guest step in and assist with setting up the tables because our event had already begun. Also we where short one gaming table. The roulette table was missing the wheel and the blackjack tables had no cards. Two dealers showed up and one abruptly left due to a disagreement with the other dealer as we were about to start the casino games which left us with one dealer for 6 tables 150 guest. After calling Elite Casino multiple times, another dealer arrived without cards or the missing parts for the other tables. Our fire chief had to literally leave the event to go to the store to get cards and a guest stepped in and began dealing at one of the blackjack tables. The real problem began when it became impossible to speak with anyone in management at elite casinos. We called repeatedly over the course of two weeks only to speak with and answer service. I finally received a call back from the manager and I stated I would have to call her back in two minutes so that I can get to a quiet place to talk. I called her back several times to no avail. Management emailed and offered to host an event free of charge for our fire department. We declined because the service was so horrible and the fact of how impossible it was to have a conversation with the manager or anyone with the company. This was extremely unprofessional and the trust was broken. We repeatedly asked for a full refund and have not heard from them since October. It's December and pretty evident that Elite Casino has no plan to refund the money for a service that was not provided. Very disappointing. Im only giving a one star because of the kindness of the gentleman who did the setup. Ms. Cooper

I hired them to host a casino event in my home on January 27. They brought in 3 game tables including black jack, roulette and craps. The dealers were great. But the table movers put a large deep scratch on my hardwood floors. My bartender witnessed the scratch. I texted and emailed them many times to no avail. My floor planks had to be sawed out and replaced. I sent them the invoice and they have not responded. I would not recommend this company.

I recently organized a significant event for 250 guests on March 22nd and it was a disappointment from start to finish.We made the mistake of paying extra for custom "funny money," which was supposed to add an enjoyable element to our event. However, when the time came, they didn't even have it. This was just the beginning of a series of mishaps.Throughout the night, three entire tables remained empty due to a severe shortage of staff and chips. It was clear that they were not adequately prepared to handle an event of this scale. To add insult to injury, a handful of staff members sauntered in halfway through the event, heading straight to the buffet.When I attempted to address these issues with the head person in charge, I was met with excuses and a total lack of accountability. Despite acknowledging the mistakes, they offered no solutions or attempts at rectification.What's worse, my attempts to contact someone from the company for follow-up have been met with radio silence. Multiple calls, emails, and voicemails over two weeks have gone unanswered, leaving me feeling utterly disregarded and frustrated.Considering the hefty sum we paid to accommodate our guests, the inability to utilize many tables due to their incompetence was unacceptable. If you value professionalism and reliability, I strongly advise against considering this company for your events.