Dallas Palms

I had my reception here in November of 2016. This place is great because they can do everything for you! Before finding Dallas Palms I was disappointed when I saw wedding venues that didn't offer anything besides the venue. You had to rent tables, linens, and find a caterer all on your own. Dallas Palms truly has it all! Cathy was our wedding coordinator and helped us with whatever we needed. The other staff was friendly and helpful as well. Dallas Palms can help you with pretty much anything you need. For example they helped us look for DJ's, mariachi bands, set up the venue, and make the boutiques/boutineers. They provided the tables/chairs, linens, and silverware. (and I'm sure there is more that I'm forgetting) There are many unique things that the Dallas Palms can offer you, but one of my favorite things they did was our dessert bar. We didn't want a traditional wedding cake and this was something different they could offer. The bar was full of ice cream with toppings, an assortment of cookies and cupcakes. It was so fun and guests loved that they could have something sweet whenever they wanted. I hope you have a great experience like we did and give this place a chance! Thank you Cathy and anyone else that helped make our day so much fun and special.

I am a newly engaged bride to be, looking at venues for my wedding in 2021. Dallas Palms unfortunately was my first stop on the list and needless to say I had a less than worthy experience. I was extremely disappointed and felt as though I was a burden to the individual who provided my fiancé and I with the tour. He did not sell me on the experience or make me feel worthy of the service they were willing to provide us.Let's just say I was extremely disappointed with the experience and the space. To begin the gentleman gave us prices and numbers before asking anything about our engagement, how we met or even what we were looking for in a venue. Maybe five minutes into our awkward and stale conversation he started the tour. When he lead us into the room that we possibly would host our reception in he gave no details about seating, set up or decor options. Oh and did I mention we saw the space with the lights off! He provided poor quality service and only showed half of the space to us. We didn't even see the ceremony room, which I'm glad because I didn't look forward to wasting any more of my time with him beyond my horrid 10 minute tour. I would not recommend this gentleman to show you the space if you are a bride to be looking for a venue to host your event, THIS IS NOT WHERE YOU WANT TO BE!

Came here for a good friend's wedding and it is such a beautiful venue. I honestly didnt even know that this venue even existed until I attended the wedding. Dallas Palms is PERFECT if the couple wants a low-key and intimate wedding. During the ceremony, the bride and groom walked down the two separate stairs and it was sooo unique. The bride was breathtaking as she appeared at the top of the stairs. The ceremony and reception area were in two different places, which isnt a long walk at all. That works out because the guests are wearing some uncomfortable heels (ME!). The reception area was BEAUTIFULLY decorated and I couldnt imagine anything more perfect.The only issue I had was that the cocktail area was located in the area as the reception, which I think should be separated until the wedding party is finished taking their pictures. I find it awkward sitting at the reception table for a long period of time until the food was being served. Overall: I am really impressed with the venue and would love to have the option of having my own wedding there. Both reception and ceremony was very organized and flowed perfectly. I give a lot props to the wedding staff behind the scene, in which they delivered an amazing day for the newly weds.

I've was hoping I would get a response from this company after our June 15, 2019 event. I sent them the following email on June 18th. I've tried calling. No one answers. I went on vacation and still nothing. It's quite disappointing after the few events our family had kept there and future business they have lost. ****************Hello Cathy, Please feel free to share this email with Nadia and whomever else necessary. We were truly excited to work with you to plan our daughter's graduation after our cousin Rohoni's 2 events we attended at your location.From our initial meeting with Fahad to the day of the party, for the most part everything went smoothly except the Security and Bartender misinformation. Just to refresh your memory, in our initial meeting with Fahad, he did commit to including the Security and Bartender charge. Even after I spoke to him, he still did not acknowledge his mistake.You did try to smooth it over with covering the cost of the Bartender charge. I appreciated that. The few times I met with you, you kept assuring me that y 'all were professionals and not to worry. And I expressed myself several times, that this was hard for me to hand over the reins to someone else and trust everything will be taken care of. But I did with your assurances. The Day of the Party1. The 2 monitors were promised for our slideshow but instead we got was a projector and one pull up screen as if we were in a classroom.2. At this point, you offered to refund us the cost of the 2 monitors. Let's start there...3. I had asked for a table for upstairs for the DJ to setup. We had to say something.4. 3 tall boys were supposed to be in the garden but we opted for the front entrance since the garden was not in sight. Did not see them in the front.5. My request for appetizers to be served at 7:15 was ignored. Instead, I was asked if I wanted to still serve my apps because my guests were still arriving.6. I told whoever that was stick to the schedule for apps.7. The apps weren't served until about 7:30.8. My cheese quesadillas were instead chicken quesadillas. I specifically ordered that for my vegetarian guests. They didn't get anything to eat until near 8pm.You told me the chef decided to do something extra for me due to whatever you told him about me. ???9. The cheese quesadillas came out right before the buffet was set up.10. I never saw 2 servers at the same time.11. The chips, queso, guacamole and salsa were not put out during appetizer time. We had to say something. It finally made its way right before the buffet was to be set up. 12. The chips and salsas were not refilled as needed. NO FRESH JALAPENOS. This was one of my specific requests. I did get the spicy salsa.13. The guacamole did taste good but didn't realize I was only allotted one bowl instead of refills throughout the buffet.14. The buffet was not setup in a manner that made sense. The plates had to be moved and the food rearranged. We had to say something.15. The tortillas were still wrapped in foil. No one started unwrapping it until I did. We had to say something.16. I asked for flour tortillas only. I received flour and corn.17. I asked for the veggie fajita mix. I got a green beans mix instead. 18. By that time, the buffet was ready, it was about 8:15.19. Then you had a server for the chicken fajita. Did not know there would be one present monitoring the chicken. 20. However, the chicken wasn't replenished until the first set was practically gone. People thought that was all the food.21. Please do not tell me my guests went through food meant for 100 people.22. Because of all these delays, I lost near an hour of my time running behind you and your staff.23. The Bartender Ray was great!24. The Security Guard was nice.25. The dessert table looked good. We paid a lot of money for Dallas Palms to handle everything for us. We were constantly being reassured you all were professionals and knew what you were doing. Overall my daughter had a good time because we did our best to keep our disappointments to ourselves. So let's start with #2's offer to remedy the monitor issues and go from there since Dallas Palms failure to maintain their part of the agreement was not met. Ours definitely was.We would appreciate a timely response. Have a lovely day.*^**********Today is July 29th and still no response, no compensation. Very disappointing. I feel Ms. Cathy did her best with what she had. I feel DP should have a separate person in charge of hospitality and leave Ms. Cathy to decorations and setup. Having her running between 2 events may have caused some of these issues. The only reason you're getting 2 stars was because the decoration was lovely and the food was good. Good luck!!

We had our company Christmas party there last Friday night. It was a lovely evening. The food was excellent and plentiful. The staff was friendly and accommodating. The facility was beautifully and tastefully decorated. A great time was had by all! I highly recommend!

The service was horrible!! We had a supervising server. treat us very rude. She refuse to serve French fries to several of our guests claiming they where for kids! then processing to argue very rude with my Guests. We spoke to manager (red hair lady ) and she disregarded the complain about the server's RUDE SERVICE

I highly recommend the Dallas Palms- especially if you're someone working with a tight budget but not wanting to compromise the quality of your event. The staff is amazing and very helpful throughout the planning process. I hosted a baby shower for some good friends early January '21 and we needed a venue that would accommodate the number of guests we had as far as space due to COVID, but also wouldn't break the bank. The Dallas Palms was perfect. Special shout-out to Ms. Cathy Duncan who made it all happen on very short notice, including a last minute major decor change. Currently, I am planning/coordinating a wedding for another friend who is on a very small budget (less than $10k). Cathy worked with us on a quote that met that budget and still allows for a great event.The location is great. The space is well put together and maintained. The services they provide are unmatched by any venue I've dealt with and the pricing is more than reasonable for what you're getting in return.Highly recommend!

They royally messed up my catering order. Totally shitty service. Beautiful venue but horribly managed . I would not recommend this place at all. Save yourself some time and run as far as you can from this place.

A true life saver! Had to make a last minute change of venues for a celebration of life. I called on a Thursday afternoon and booked the event for Saturday morning. The venue was pretty, the staff was helpful and the best part was the ease of doing business with The Dallas Palms. Definitely recommend for any event!

We booked Dallas Palms when it first opened (2014) and it was a fantastic experience. With that in mind, we went back for another event this year. Unfortunately, I cannot in good faith recommend Palms to anyone.When our event neared, the City of Dallas announced restrictions on large events due to COVID19. While we were disappointed - it seemed pretty simple to us - Dallas Palms could not fulfill its obligation (understandably) so we would be issued a refund.Per Dallas Palms, their contract grants them immunity even if they cannot fulfill their obligations. We either must have another event (which is silly, the event was time sensitive) or forfeit any funds we have paid (in this case, upwards of 10k). The unfortunate part is the contract was presented as a formality, with several items crossed off or verbally changed and the force majuere clause presented as something to protect us.We tried to meet Palms in the middle to refund half our money back - and even though we had no use for an event, we would commit to throwing an event of half the size just for the sake of supporting our local business during this tough time. Palms gladly agreed to a smaller event - but no refund (doubling the price per person).At this point, we want to have nothing to do with Dallas Palms. Unfortunately they have a $xx,xxxx interest free loan from us that they refuse to return. At best, we can wait for a friend who may need an event and pawn the funds off to them and/or contact a DTPA lawyer.If you are considering an event at Dallas Palms, I would highly suggest looking in to alternatives. At a minimum, I would recommend reviewing their contract with a lawyer & buying the most expensive event insurance you can find. Even that may not be enough as per their emails, they are 'doing their best to not declare bankruptcy'.2 stars only because the folks at their office were nice, kind people.