Cinemark

Big shout out to the cleaning crew. I came two nights in a row and got seated early. People are seriously pigs, popcorn and trash everywhere. The crew came in to clean and it was thorough and sanitized., my seat didn't recline I mentioned it and one guy knew how to fix it and did. They would get Five stars but two draft beers was 18.00

Every thing. I love the seats. And the people working there is really nice! The snacks are delish

I would prefer to go to this Cinemark, primarily because it's closest to my residence; however, I just can't recommend anyone going here if the outdoor temperature is less than 70 degrees. Sound strange? This theater is ALWAYS cold whenever weather requires heat. They must just choose not to heat anywhere but the lobby. It's sad, because I still like to go to the theater, but I know why people stay away in droves when locations like this persist in making it unpleasant. Paying $$ for food/beverages is one thing I can put up with, but when you have to bring blankets (yes, we've done it multiple times), how on Earth do these Managers think this is a good thing for customer retention? It's exhausting watching so many businesses blatantly ignoring basic expected services (like temperature regulation), while expecting to maintain a customer base.My recommendation is go to any other place except Roanoke Cinemark for comfortable movie watching.

Management needs a better skill set for handling unruly patrons. I was highly disappointed with my experience at the Roanoke cinemark.

We are frequent visitors and love this theatre! Leather loungers, Starbucks, adult drinks, and ice cream... what more could you ask for!?

We arrived and none of the ticket machines were working properly. We finally managed to get one of them to dispense tickets (after 5 attempts). We sit down in the theater and the popcorn we just paid $8 for is cold... not just not not warm, actually cold. A trip to the restroom revealed one restroom with 5 stalls. 2 were broken, two had doors which did not latch. The bathroom was a mess. This theater has not been open that long, I was expecting to have a much better experience.

Seating choices were sold so far in advance it left no choices for the customers who simply just wanted to walk up and see a movie. The other cinemark didn't do that that will most likely be The reason we won't come back. The arcade games have something to be desired as there is nothing that spans lower than age 12. Very violent and sexually graphic video racing games.

Take. Your. Masks. Off. They never worked. They never will. Half the time we go they don't have the food they should have. It is clean usually and most of the workers are nice. But please stop it with the masks. Honestly. Please please do some real research.

Well, we chose the theater because of the showing time of the movie we wanted to watch. I wish now I had waited or seen the movie at another time at a different location. One thing most people desire as part of their movie experience is popcorn and candy. The popcorn is popped and held in an unheated case. As we ordered our popcorn a fresh batch was coming out. So I requested hot popcorn. The guy bagged up half a bag of the old cold popcorn then wanted to top it off with the fresh popcorn. I said "I'd like a bag of all fresh popcorn please" he said "well I've already buttered this bag" ‍‍ So, after getting my bag of "fresh"popcorn, it became clear that the oil they use is anything but fresh. Have you ever taken an Omega 3 vitamin and burped up the fish oil taste? That's what the popcorn tasted like. The whole time I was like "do they use fish oil to pop their popcorn?" I proceeded to attempt to cover up the disgusting popcorn flavor with my chocolate almonds, which I paid over $4 for. They tasted like Dollar Tree candy. I gave up on both. Took them home to my kids thinking "eh they won't notice, it's candy and popcorn" Both kids said "ewww this is gross what's that gross flavor!" I said "well it's fish, they said ew yes that's what it tastes like! Fish" I apologized to letting them eat gross popcorn. Lol The seats in the theater room were worn and threadbare. Seems to me this theater needs 1- a new manager, 2- an update or 3- to be moved into a Dollar theater.

We accidentally bought tickets for a movie on the wrong date, and Jon was extremely helpful. He exchanged us for a movie to see right away and was so nice and understanding! 10/10 work Jon, keep doing your job great!