Cinemark 14

Scam alert for cash users! I came here yesterday 12/15/24 payed for my movie at the front and then went to get some popcorn, drinks, and some candy at around 3:10-3:20pm. Their was a female working at the left register she charged me a certain amount and then when she knew i was paying in cash she had charged me for some extra stuff and my price went up. I gave her the money she left it on the counter for whatever reason and then gave me change after some time. Once she finished giving me all the things i bought she didn't give me a receipt and so i asked her for it to figure out why i got charged so much because i had counted everything in my head. Keep in mind her hand was shacking while handing me my money. I told her why did i get charged $22 for some candy? She literally added a combo to it and tried to tell me it was part of the other things i bought. She had a male come over maybe her manager and instantly refunded me my money so he might have been part of this scam. She was also going to give me another popcorn and i asked is this someone elses? Shes like this is for the trouble, but the manager said just throw it back in the popcorn machine. They cant even be nice after getting caught ‍ Just beware of this place, i hope the owner of this place catches these 2.

4 stars based upon the fact that the concession prices were actually reasonable. I got a chili cheese dog, pack of M&Ms, 2 drinks and nachos for $30.The theater wasn't extremely cold and the staff was very helpful. I'll be back!

Decided to stop in for a movie night I'm not sure if they're just lazy or short of help but the theater 5 we were in was never cleaned before the next showing it was super dirty our seats still had cups and popcorn bucket on the floor that was not acceptable for the price we pay so I am not sure when I be visiting this location again

This location has really great customer service ,The managers on deck are very hands on and accommodating. Theaters a clean, roomy and the seating isVery comfortable. They recently added a new feature after Covid, not sure if it's just this location or a new Cinemark thing , but now when purchasing movie tickets online you're able to purchase concession stand items in advance as well. So when you arrive to the theater you don't have to wait in the long lines for snacks but can instead pick up your snack packs on your way to the theater. Our snack pack pick up was scheduled for pick up at 6:30pm but they running a little behind , so one of the managers themselves told us to report to our seats and delivered our goodies to us in our movie theater . I also like how involved the Cedar hill police are involved and are there to help with crowd control. I highly recommend this movie, especially this location.

Clean Theater, friendly staff, comfortable seats. The screen is visible in all seats with no distortion.

Really did not like this theater. All by itself, it's great. The employees are helpful and the seats were comfy. However, I spent the ENTIRE movie listening to people talk, laugh, in some cases yell, and run through the theater. My hearing is great and yet I couldn't hear some of the dialogue because the talking was that obnoxious. Out of 40 some people in the room, maybe 5 weren't talking throughout the whole movie. Then as we were leaving, we hear a police officer yelling about how it's past curfew and people need to leave. I will NEVER return. I'd rather drive an hour away than go back here. What a waste of money and time.

It was dirty. Like really dirty. Smelled dirty. The bathrooms were nice so I guess that's something.

Some little short 12 year old looking employee tried to kick me and my older sister out who is 18 and I am 17 for trying to see a movie and when she is my guardian and we tried showing the em our ids and the little girl worker was very rude and told me to shut up and I couldn't get in. But some kind older employee let us in but you should have someone tell you're younger employees to fix themselves.

If I could rate it zero stars I would ! I just moved here to Texas and I've been taking all my nieces and nephews here every couple weeks for 5 months straight to watch whatever movie they want I've taken them to late show times that start at 9-10:30 pm and today all of a sudden they denied all of us entry because according to them they implemented a law since January that anyone under 17 can't go in without their parent or legal guardian how is that if I took them to go watch Deadpool and Wolverine that's a rated R movie just a couple weeks prior to a 9pm showtime I've never had any issue until tonight specially since the movie I wanted to see was pg13 and all of my nieces and nephews are literally 13 or older why couldn't they let me know that they had that new rule when I bought the tickets and the fact they tried to say "we implemented that law since January " is a straight LIE I have proof of tickets and showtimes past 6 pm that I've taken them too within the last couple months what makes me even more mad is that they they said the money for all 7 tickets will be refunded in 3 business days it's barely Saturday so I won't even get my money back until Wednesday that's 4 days from now but they sure as hell didn't have a problem taking it from my card right away knowing that I bought the tickets for 6 pm which is when the start to require parents or legal guardians why count they let me know right then and there I will never be coming to this establishment again specially when the first time I came I accidentally left my jacket there on the chair and the next day when I called they said they didn't have it in the lost and found of course they didn't it was a $300 dollar Michael Kors jacket

Kain was extremely courteous and helpful with our ordering and accommodation of our requests. 5 stars for service!