American Girl Place - Dallas

What a perfect day with my daughter in law and granddaughter! We started off with lunch at the cafe! What a deal is was for the price. The table was beautifully set and had a high chair for my granddaughter's doll which was so exciting to her. We started with warm, fresh and delicious cinnamon rolls. Next the 3 tiered appetizer tray came out. All delicious! We then were able to choose our entrees. And finally for dessert, a small chocolate mousse flower pot! All of the staff at the Cafe were friendly, attentive and helpful. My granddaughter was so thrilled with the doll's tea cup that she got to keep. Next we were off to shop. Oh my! So many dolls and accessories. Be prepared to set a limit! I reserved a Salon experience so my granddaughter could get her and her doll's hair fixed alike. This was also a wonderful experience as she was able to watch her doll get a hairdo as well! We made so many wonderful memories! I plan to go back next time I'm in Texas!

Having raised 2 sons I never had a need to visit the American Girl store. Thank goodness for granddaughters! As a special holiday treat for my two granddaughters aged 10 and 6, we had an appointment for a visit to the salon for their dolls and then lunch at the bistro in mid-December.As we dropped off the dolls there was an option to get their ears pierced, which we agreed to and then made selections on the type of hairstyle for them. While the dolls were enjoying "spa day" we went shopping in the store. The displays are over the top. It's no surprise that the girls found many items that they wanted. When it was nearing our lunch reservation time, we picked up the girls from the salon and loved their new look. They are truly miracle workers. I'll post a "before" pic of one of the dolls hair. Apparently they only use water and a wire brush to work on the doll's hair. We picked up a booster seat for the dolls and were shown to our table. After the dolls and everyone was settled, we made our food selections. The food served was so adorable and delicious! Well worth the $25 per person charge. I ordered the salad with chicken breast and it was huge! We visited the restroom on our way out and even the bathroom stalls are equipped with special hooks to hold the dolls. They've truly thought of everything. We had a wonderful experience making memories with the girls and their dolls. We learned that this Galleria store will be closing and the AG store will be moving to North Park Mall. I'm not sure of the timing on this.

Drove up for daughter to do a special visit for her birthday. Did the historic birthday teatime. Tea was okay just regular bagged tea but the dessert and sandwhich plates were awful. Everything stale, old rotting chocolate covered strawberries. Stale sandwhiches with meat that looked like it had been sitting out chilled for days. Treats were very processed tasting and made you feel sick from the unnatural flavors. Would avoid the bistro. It did make good pictures but food was inedible and sorely overpriced at $50 pp. she did get cup and saucer to take home with her dolls. Also an AGD coloring book and colored pencils. The only activity was a box of jokes and questions to tell. No history theme to it do not sure the difference from regular tea party. Then both her dolls got to go to the salon to get their hair styled. I felt this was worth it and lots of effort by the stylist. Cute store with lots of displays and some photo ops. However the toys were inaccessible so kids couldn't play or sample. Felt more like a museum than a toy store. No seating for parents either. Daughter picked out kitchen she had wanted from seeing it in the catalog and they put the box in our vehicle. It was very expensive for size and what it was. This is a special occasion kinda place and wouldn't shop her regularly. Staff very friendly and down to earth.

While my daughter and I LOVE American Girl, this store doesn't always live up to our expectations. It's beautifully merchandised but too many things are encased which doesn't allow for much interaction. Staff are nothing short of friendly in the bistro and in the store itself but I've been a little disappointed with the salon. Drop off is great! Staff are friendly and helpful but the last few times I've picked up the doll from the salon, I've had to wait for longer than I felt necessary and even the last time I was there, I was ignored and then treated as if I was a hindrance by the staff person. I was first ignored 3 times then when I asked about picking up my doll she said "uh, yeah I guess". I sincerely hope this person was just having a bad moment and this isn't how most people are treated. This store should be a fun magical experience and it doesn't always live up to that. I think my biggest complaint would be the size of the store. It's very hard to move around especially when there are a lot of people shopping. It's difficult to move around and really see everything. You feel like you're in everyone's way. I'd like to see this tore expand a little to make the experience a little better.

Beautiful setting and selection of merchandise had full displays to highlight different themes. Cashier was not friendly and Commented she thought everything was too expensive for her tastes, but other than that sour note we had a wonderful time. Yea it is pricey but if you can't afford it don't shop there, and if that girlDoesn't like Working there maybe she should seek work Elsewhere!!The tea was the most Wonderful experience for my grown daughter who had an American girl Doll growing up and passed then It on To her daughter ! The set up was gorgeous, sandwiches and desserts were fabulously delicious and we had a marvelous time !

Ok... the problem is I've been to several AG stores. This one did not have the magic and I will tell you why; the staff. Only one of them was pleasant and she was probably retired and working part-time. The rest of them really did not appear like they wanted us in the store. We live in Idaho so AG is not a daily stop. We got there a few minutes late and the staff was closing up the restaurant. I get they have a schedule and they were in cleanup mode, but I had a 10 year old that simply wanted to experience the magic. They didn't even let her peek into the restaurant. A is my foster child and had never been to an AG store. She left grossly disappointed. We didn't buy anything because we felt so uncomfortable and unwelcome. I was at AG in Chicago in June of last year and it was outstanding. They were so friendly. I wish this 10 year old could have had a similar experience. Instead she was met with a staff person telling her to not run on the stairs. She was then told to not play in the elevator. Truth is we don't have an elevator where we live. Our kids love this simple pleasure. Her joy of running up and down the stairs was she was joyfully telling me which books she had read. We were in Dallas for her birthday trip. Her wish was to go to the eclipse. This AG store did not bring us joy.

We wanted to say thank you especially for all the kindness and love shown by staff - shout out to ERICA on my daughter having medical issues and requesting help on returning items purchased on line and in the store this past week. We went late and Erica literally told us 'step back i've got this' and handled 4 large boxes out of our car into the store and graciously helped my daughter walk thru the process of returning and refunding items. The items were excellent. She was the ultimate human being showing kind, consideration and warmth at such a difficult time. True value of the store shines through the employees - I had a quick question this morning, stopping by and 2 other staff with Erica answered and assured me also giving so much grace. More stores could benefit from this staff and we will return as soon as possible to support them - we love our Park Lane location. Thank you Erica and American Girl.

how can we go to Dallas & not stop at the AG store?! also, this is the last month in the Galleria before they move to The Shops At Park Lane in March 2024!!!!my daughter enjoyed roaming around the store here - I did feel like this store was smaller than the one in DC. we'll have to check out the new store next time we're in Dallas. we were looking for a certain chair that American Girl online was showing as in stock, but when we got there, it was sold out. a bit disappointing for the child, but she really fell in love with coconut (the dog). she ended up getting coconut & the coconut pillow on sale. thankfully they had some pillows still in the plastic wrap & some were even vacuum sealed (which helps since we were traveling).can't wait to see the new store!

This is a horrible experience compared to the Galleria location. It's crammed in a corner next to stores that are not the same quality as AG. I would never book a party room here. Only good thing was the food was better. It was very difficult to shop the lower levels with people waiting for the cafe and their party rooms. The parking lot /trash smells leak through the back part of the store. This no longer feels like an experience for the girl but a pink washed Walmart.

Great, friendly, personal service at the Bistro. We celebrated my 9 year old daughter's birthday by reserving the birthday Deluxe party package with the meal for my family of 5. Food was okay but went into it knowing we were paying for the experience. They allow you to borrow a doll and doll seat during the meal if you didn't bring yours. Totally worth it for a huge American Girl doll fan such as my daughter.