AMC CLASSIC Forney 12

CLEAN! I was pleasantly surprised at how clean this theater is. I don't understand the low rating. I had a great time and had no issues!

Their customer service is NOT good at all! I order tickets and popcorn online for my oldest daughter to take my younger children. When they get there she goes to the concession stand and asks for the popcorn. They tell her they do not have an order for her even though she showed them the confirmation of payment.As soon as they made it home and told me, I called but no one answered. I called the next 3 days and no one picked up the phone. On the 4th day after calling back to back, I finally get a person to discuss my concern. He puts me on hold only to come back and say there is no way to confirm whether or not to we picked it up. I then said I would not call back everyday for popcorn if we received it.He said there is nothing he could do. I said well if I cannot get my money back, will you give me a credit for my next visit? He said it would only work if he was working because he was doing it to be helpful but no one else would do it. Smh...seriously. Horrible customer service. I'm going to get my popcorn and will never go back to this place again! My advice...DO NOT order food/snacks online wait until you get there in person.

The staff is really nice and the theater has a lot of screens, but this is an old theater. I've been in some rooms where the seats were ok and other theater rooms that contained the most uncomfortable theater seats I've ever experienced in my life. I hope they revamp the theater because it is nice having one in town without having to drive to Dallas or Terrell but it is truly a gamble on the seats. If your theater ticket says theater 7, go to another venue.

It was fine. Exactly what to expect from an AMC. All the staff were friendly. The theater and bathrooms clean. Plenty of parking. They even have EV charging stations.

Friendly staff and great popcorn! Going to AMC never gets old. The ladies room did smell a little like mildew. But great experience overall!

The movies are cheaper but the theater needs some tlc. The popcorn was way too salty. The seats are extremely uncomfortable. The screens are dirty. Floors are dirty. Not to mention people talked through my entire show. My husband and I went this weekend and will never return.

Pleasantly Surprised.I've lived in Forney for exactly once year on the date I visited AMC here. There is NEVER a crowd here..ever. At1st I didn't even think the place was open or that it must be in terrible shape for the local residence never to even come here. To my surprise I took my nephew to see me Black Atom and was pleasantly surprised. The theater was clean the seats were clean the popcorn was crash and the staff was friendly. The theater does not have all the bells and whistles that Film Alley or some of the other fancy theaters have however, it's perfect for a local outing with your family! PLUS!! Two adult tickets for $15!! Give them a try if you haven't.

Slurpee machine down, nobody at the front to buy tickets from. Movie times didn't match what they had online.

Okay. This theatre is not the AMC style I'm use to. This use to be a Starplex. It appears AMC bought out all of the Starplex. When taking over another franchise, consider inspecting each location then close those that don't meet the standard of your brand. If brand is not what this company stands for, I will stick to Cinemark. Once upon a time, I choose theaters because of its location to home. Now I choose theaters based upon the quality. Movies are expensive. I refuse to pay for low quality. I didn't know the inside looked like this. Fool me once. Attached is a pic of the many seats in this theater. Plus it's filthy. I'm truly disappointed. AMC board of directors hold your management accountable. This is losing you money.

One of the nicest amc I been too I don't understand where the bad reviews are coming from I had no issues at all