Alamo Drafthouse Cinema Las Colinas

Awesome concept w serving at seats. You write on a card & they check in periodically. Food is delish. Would recommend the truffle popcorn (ask for extra seasoning) Didn't like that the seats don't recline if you're in the 2D standard. Haven't seen a big box movie but I'd image that's a better experience.Make sure you validate your parking! Up to 8 hours.

I'd love to be able to love this Alamo Drafthouse but they make it so difficult. First and foremost the location within Toyota Music Factory is not the best place for a movie theater. Especially on event nights, traffic and parking is too much to deal with just to see a movie. Ticket prices are also higher than other theaters, made even worse due to the "tourism tax" (I guess?) since it's located within TMF. Ends up over 18% in taxes for your tickets if bought at the box office. Even more if booking ahead on the app. This tax (or "service charge" as they call it) also carry's over to the bar and food, only now it ends up being nearly 28% in taxes. By the time you give the 20+% tip, we're talking nearly 50% of taxes, fees, tip. A positive is their great selection of beers reasonably priced for "theater beer" at $6.50 - $9 a pint.I'd really like to be able to go here more often but there are equally good choices MUCH easier on the wallet not much further away.

Edit-UPDATE Thank you for your response. While I appreciate the effort to address the situation, it falls short of what I would consider "good customer service." My goal is not solely to help improve future experiences for others, but to address and rectify the bad experience we had, especially since it impacted my daughter's birthday. So let me make sure I get this straight, you want me to come back in and spend MORE money with you versus making the first poor experience, right? Ummm...NO. I spent $100 for a daytime movie along with a mediocre meal of pizza and chicken fingers. For that price, I expected much better quality and service. Your reply lacks any meaningful attempt to correct the situation or make amends for the disappointment we experienced. I expected more accountability and a genuine effort to resolve this matter in a professional manner.

Told the server when I came in that I had a gift card. She asked for my card to run a tab but I told her that I planned to use the gift card. She never returned. I had to wait until the movie was over, luckily found her so she could charge the gift card instead of my credit card. Then had to ask her for proof the gift card was charged in case my bank account gets debited. She's like 'oh..you want proof?' Um, yeah especially since you're taking the gift card from me. I think she was a little...high. Movie was great, food was meh. I was happy though because I'd been waiting a LONG time to see the movie I saw, so my judgment is a bit off. But it was a great movie. I wouldn't recommend coming here on the night of a concert event though. I'm writing this from the parking lot waiting for all the cars to leave. Or if you live close enough, walk or Uber. I'm Uber distance not walking.

I've typically had good experiences at other Alamo locations, but my visit to the Las Colinas location tonight was incredibly disappointing. The service and food were awful. My pizza was forgotten, and I had to remind the waiter, who had clearly overlooked it. My husband's chicken tenders were cooked in bad oil, and the gravy was watery. Despite holding up a card twice for a soda refill, it wasn't brought out until I had to personally flag down the waiter to request it. Overall, I'm extremely dissatisfied and will not be returning.

Good theatre. Clean bathrooms, clean seating and friendly staff. No recliner seats. Server was attentive. Great location. Parking validation, just let the front desk know. I believe it's covered up to four hours. Chicken tenders and veggie supreme pizza were delicious, but pricey.

I'm of the opinion that the best way to watch a movie is in a theater, and the best theater to do that in is the Alamo Drafthouse. There's just something about Alamo that makes the moviegoing experience better ... and my husband and I were excited to introduce some family members to this extra special theater for a showing of "Spider-Man: Across the Spider-Verse." We purchased tickets online the day before for a 6:10 movie, and paid attention to the website's direction that it's best to arrive 30 minutes early. I had never been to this particular location before, but can see how this spot could get very busy during a concert at the Toyota Music Factory. I appreciate that Alamo doesn't play ads before the movie, but instead tailors its previews to the movie that you're about to see. We loved the throwback Spider-Man comics and cartoons, and the brief history lessons about some of the characters we were about to meet. We shared a few things for dinner, including the buffalo chicken pizza, the buffalo cauliflower, and the chicken tenders. They were unfortunately out of the "I Want All of You" pretzel, so we settled for their regular soft pretzel, which was still quite tasty. The chicken tenders were particularly delicious - crispy, hot, and well-seasoned. We also liked the buffalo cauliflower, but found the pizza to be a miss. The crust was too thin for the sheer amount of toppings piled onto each slice, and didn't really work as a handheld. Even still, our service was great - and all of our food came out just as the movie was starting. I'll continue to hold Alamo in the highest regard as far as movie theaters are concerned - and can't wait to check out another location soon!

I am a huge Alamo fan. I love their quiet zone policy, they validate up to 8 hours for parking, the food is decent, free drink refills, great bar when it's open, clean restrooms and nice staff.The las colinas location has been hit or miss. I think they must be short staffed because today it took over 90 minutes to get my pizza when others who ordered before me got their pizza after 30 minutes. The theater was not packed but seemed there was only one person dropping off orders.Come on Alamo, I know you can do better.

I enjoyed the cleanliness of the theatre but the food service was extremely delayed and customer service could be improved. I placed my order at the beginning of the movie and received it in the last 10 minutes of the showing. I felt myself having to rush through my food since the movie was towards the end. In terms of customer service, the waitresses didn't ask my group of 3 whose food was who. They simply placed the food in front of the nearest person to the wall and kept walking. We had to figure it out and switch the plates around. I understand many theatre locations may not have enough staff to accommodate for customer needs but communication is necessary whenever there are delays. Thank you.

The food was bad, $5 service fee when it was horrible. She came every 40min, and I didn't even get my food, btw $40 for wings, and 3 drinks.