Verizon Wireless

I called Verizon to pay my bill. Instead, I was transferred to a scammer who so far has scammed me out of hundreds of dollars before he would transfer me. He never did.

Beware, this is not an official Verizon store.Do not use this location.They are an affiliate.You will be charged more to use this location.Total bait and switch operation. We were not given accurate information on charges or discounts.We were charged more for our phone, an extra $43 per phone for "set up", along with $40 per phone initiation fee.We were given a price that was not honored due to the fine print on another paper.Ask for details before you waste 2+ hours of your time in the store.

This place should be shit down- they have zero clue about customer service- nor do they have any products Left sitting in waiting room whil the only person working was basically chatting about everything you could imagine besides phones and services with a lady Take my advice Go to corpus store Worth the drive and will probably be quicker

I need to preface my Review by saying, I have been with Verizon 30+yrs, couldn't be more pleased.. but having said that, my most current "walk-in-visit" was disappointing, a most definite first! I wanted a screen protector for my new 16 phone! I was shown/put on/totaled $$ owed..thinking only one available! Son who also got a 16 phone told me otherwise..I'll always be a Verizon customer, but an uncalled incident!

Went in for an upgrade I was eligible for. They messed twice on 2 transactions, they was a Assistant Manager and the other was a Store Manager- April and Madison. They have poor customer service, they didn't honor or sign us up for the correct promotion. They are incompetent. Don't go there, turn around or walk out to save yourself the agony. A friend also went there and messed up her elderly moms account.

Just switched from long long time AT&T to Verizon and bought 3 iPhone 11s from Rolando (store manager) and Bobbie at this location. Went to this store as it had gotten many 5 star reviews. I had the same 5 star experience. They were extremely polite and helpful. Had tk order the phones after the Xmas rush as their stock was Somewhat depleted but arranged to be back Sat for the info transfer that they are going to do for me. Actually drove 15 more miles to go to this location. It was totally worth it. Great folks - tried a store in Austin several weeks ago and had some of the worse non service anywhere I've ever been. Night and day difference between the store. Sad that some people take no pride in their jobs.