The Storage Place

Had a reservation with this location for a U-Haul truck. I even stopped in more than five hours early just to make sure that I would not have any issues when I stop by later to pick the truck up. Then get a notification from Uhaul that the truck is no longer available. Why did the lady show me the keys that were assigned to me as well as the truck when I stop by to confirm everything? I'm now going to be late getting moved and I am absolutely disappointed. The service at this location is not good, do not trust these employees.

Great, clean facility with video surveillance and alarms.Expensive but worth it.I've had a climate controlled rental here for 9 months and have had very few issues. They have a 24 hr. hotline when the office is closed after hours.Good management, professional billing and email reminders.I'm about to check out their moving trucks so I'll update once my experience is completed.

Incredibly rude. Has an unfortunate misunderstanding with my husband thinking that he had paid the bill so I did not submit the payment. Turns out they autodrafted it from my account which was a few dollars short of the amount, resulting in a bank fee as well as a $35 fee from the storage place. I called and apologized, explained the situation, and asked if it would be possible to help by removing the fee so I could pay my bill. The payment was due 3 days prior to this and they refused, told me management would call me and they ignored me as well, then started sending multiple texts and emails every day saying they were going to charge more fees. I'm sorry... but $35 is absurd and we are talking paying within a few days of the rent due date, not a week or so overdue. They refused to do anything for me so this month cost me an extra $70... money is tight the first of the month... human decency would be nice

Rented a truck for one day and a week later I'm still here with 2 charges to my bank account after contacting the facility who said to call u haul whom then gave me a different website to go through to get my money back and it still hasn't helped so save yourself the frustration of over a week bank hold and go somewhere else, I previously rented from a budget truck rental place and never had this issue.