The Storage Company at Everhart

I recommend The Storage Company to anyone who needs storage units. They offer outside and A/C controlled climate units in all sizes. No need to worry about any of your belongings because they have an updated security system set up all over the property with 24 hour surveillance. The best feature about this business is the staff! As soon as you walk in you're greeted with smiles. Edna the office manager, will answer any questions or concerns you may have and will always make you feel right at home. Gabe is head of maintenance / best handy man who will address issues around the property. You can always trust them to keep you updated on any changes and even friendly reminders about payment dates. The grounds and building units are very well maintained plus it's in a great location. I moved to San Antonio but will continue to store items at The Storage Company because I trust that my belongings are in good hands.

This has got to be the worst managed storage company I have ever had the displeasure to deal with. Management was very uncooperative, they made duplicate charges without notification when I made a payment, and the front office employees were rude every time I went inside. Would recommend to others to take their business elsewhereEdit: I was contacted by the company about the review but was not able to speak to the owner directly.

The The Storage Company changed management sometime in 2012 and I find the current management difficult to work with. I've rented storage space with them since 2007. I've always paid rent on time and 6 months in advance to get the 7 month's rent free. Although my next payment was not due until Oct. 1, today I got a delinquent notice in the mail because the management had changed the terms in Paragraph 6 , Special Provisions, of the "Self Service Storage Rental Agreement" without notifying me in writing. When I expressed my concern, the management told me that businesses changed policies all the time without notification. Management was argumentative and unreasonable but later agreed to wave the late fee. Also without notification, I was informed that The Storage Company no longer honors Paragraph 38 of the Rental Agreement which entitles tenants refunds of prepaid rents.The management would not give out the owner's phone number; however, it was said that one of the owners, Lindsey Adame, would be given my phone number and she would return my call. I then researched the owners of the company and located the phone number, and when I called, the owner wasn't available. I left a detailed message. I now wait for their reply.