Sun's Wholesale Club

Think Costco or Sam's, but completely unorganized. I use the word unorganized loosely because I'm sure it works for their frequent shoppers. It is located right off the Beltway near Chinatown. I came to know about this place because a coworker brought a case of frozen eggrolls to work, popped them in an air fryer, and fed the whole shift and everyone loved them. I wanted these for my house, so I joined said coworker on the weekend so I can check out the store for myself. It is a members only spot but the price for membership is super cheap. Would I get one for myself after my first visit? Eh. Not likely. They sell in bulk and the prices are pretty decent. It is also very unorganized and some things are just in plain boxes so you are buying kind of blindly. They have plenty of things you won't find at Costco or Sam's, like bulk boba items and cool snacks. They have quite a unique section of frozen fish as well as bulk produce. For me, I'll just have my friend pick up the one thing that I came for and skip the membership.

Extremely poor customer service. Employees there have never been happy. They are always seemed to be moody all the time. I had to tell them that I'm here to buy, not to beg.

It's my pleasure to be able to shop here without membership during Lunar New Year Festival at Viet Hoa Center. Just $15 a year, I joined Sun's Warehouse Club. No questions asked. I love how they displayed their merchandise on the shelves. They are more pleasing to shoppers. I'm here mostly on weekdays. I often see people working at restaurants and convenient stores. For me, I just like to shop at an organized warehouse club. There are things I buy for foodie events at work to feed and serve dozens of people. And, I often buy those special offers at the entrance, like plants and candies.**16th review of 2018**

Please BE CAREFUL to shopping in this store, they will charge u higher price on some item, because the package size aren't the same. S.......O Difficult to exchange or return. And will tell u check it before u leave . ANYWAY, BE CAREFUL

Well if you looking for bargain this is the place for it. The place is huge and extremely un organized. They are always run out of the stuff, and take forever to get help around.The employees refused to move the pallets that contain the products that you want. Argue with customers and pissed the customers off is not the best way to serve your customer. I did like any other person would do, that is to take my thousands dollars per week spending account to.else. unorganized and rude employees result lost customers.

Customer service is pretty bad. If you have questions they can't answer it without going through 3 different people for confirmation and even then the answer is a iffy at most. Depending on what you're buying, price is competitive to restaurant depot or jks.

À better bag policy would be to check bags upon entering and checking people's purchases up one leaving. But not allowing large shopping bags in a place that is essentially wholesale where people buy in bulk is dumb.AlsoIf you don't speak Vietnamese or Spanish and end up having a question: good luck.I ended up signing up bc I found items useful to my situation like bags of lemons and bok choy.But my question was, "does this autodraw when the year is up?"And I had to reformulate the question in the following ways:"Like, let's say I subscribe to Amazon Prime Feb 2, it Automatically withdraws on Feb 2 the next year. Does this automatically withdraw the next year or do I have to physically come up to this desk?""Will this automatically renew next year?""Do you charge my card automatically? Or do I have to request to become a yearly member again by coming up to this desk?""Do you auto charge?""Will Sun's automatically charge my card next year?"EMPLOY BILINGUAL SPEAKERS FOR ACUSTOMER SERVICE POSITION.I am all for diversityBut this place has foot traffic from people who DON'T speak Vietnamese or Spanish.Employ more English speakers.Take the kids who can't think, respond, and problem solve in English out and put them somewhere else where they can learn better.Also if they don't understandHave people they can ask.I asked nearby workers and NONE OF THEM could figure out what I was saying.The lady LESS THAN ONE FOOT AWAY from this kid, finally noticed that he didn't understand me and took initiative.About ten minutes after she should have taken initiative.You can't have people who cannot interact, respond, or problem solve BASIC customer inquiriesQuestions you KNOW you will encounterThat are not answered in the piece of paper contained by a plastic page protectorAt the CUSTOMER SERVICE DESK.What if I had a real problem?Like dead rotting seafood in my bag of frozen seafoodOr pests in my bag of tea?Who can answer those questionsWhen I had so much difficulty with this minor one?

The staff is nice, missing some things from time to time, but still gets the job done when looking for bulk items.

I will give ZERO star to the manager or supervisor to the lady on 7/26 for morning shift. A speck of mouse dung spoils a whole pot of porridge. No matter how long she has been working there, it's unable to prove her decision is right and good service as other team members. take a chicken feather for a warrant to issue orders, ridiculously. By the way, at Chinatown location.

Bought this cake from them on May-10 because it's buy one get one free didn't pay attention on the expired date when I got home check the date it's was expired in April. Since it's only 6 dollars something I didn't want to go back to return and this business should've checked the expiration date before put them on sale... really bad bussiness management will report this to local Heath department .