Smart Plumbing

We recently noticed water accumulation in our garage adjacent to the hot water heater. We called our favorite plumbing place, Smart Plumbing! The plumber (Andrew) was fantastic. Andrew quickly diagnosed the problem, he determined the thermostat was non-functional and arranged for the parts to be shipped to our house (Andrew even determined that the parts were in fact covered under warranty which saved us a significant amount of money). Andrew is excellent, , he even gave me his cell phone number to contact him when the parts were delivered to our door!!! The office staff handling phone calls are extraordinary, very polite, professional and efficient.! We have used Smart Plumbing in the past and have been pleased then and we are pleased now with our most recent experience. I have Smart Plumbing on speed dial and I recommend Smart Plumbing to anyone with plumbing issues! Promote Andrew to master plumber, also give Andrew a raise!!!

My water heater went out on an evening so I looked for a plumbing service for help...Smart Plumbing answered my call and the dispatcher Esmeralda assisted me with my situation and informed me that the plumber would be there in the morning with a new water heater and what the overall cost of the job...Jacob was courteous, professional and within a couple of hours we had a water heater installed and in service! Great overall experience and will definitely do business with them again if needed...

Had an issue. Their team showed up with booties for their feet and wearing a mask. I appreciate the quick and professional service!

Yelp ReviewsRoto Rooter & Smart Plumbing10/6/2018Sometime about mid to end of September my water heater died. We had a rainy September and I remembered the time it died about a month or so prior, it was rainy. That time I called out the guy who installed it and I told him what happened and he came out and relit the pilot and charged me $120 for about 10 minutes of work. But what he told me was that when it rains really hard, like it had, the pan under the heater fills with water and snuffs the pilot because there is no oxygen left to feed the flame. Understandable, so, when September rolled around and it just poured pretty much all month long the water heater went out towards the end of September. It was still very hot outside and I didn't mind cold showers. Boiling water to wash dishes was a bit of an annoyance, but oh well, small price to pay. Besides, it was still raining and God only knows when it's going to stop.Now had I been wise in the first place, I should have gone out when that first rain drop fell and cut the lip of the pan, bend it flush with the bottom so it would not fill with water and put out the pilot. (That's one of the B I G lessons I learned here.) But at that time, I was not wise. I thought something must be really wrong with the water heater. On 10/6/2018, the City Gas Department came out to relight the heater. The man told me that I needed to get the water out of the pan before anything can be done. (Hindsight.) He left and told me to call back once I get the water out. So there I am trying to get the water out and all I have is one of those things you use to get snot out of a baby's nose. So there I sat in front of the water heater sucking up water into the baby snot sucker for about 45 minutes. But I got it! I called the gas department again and they sent out another guy, a much younger guy. He looked at it, I told him the story and he said he had to issue me a warning because I needed to get someone to work on the water heater because it wasn't igniting. Yay.My next step was to call a professional. I got on line with Home Advisor and found Roto Rooter was the only company willing to come out to my house to fix the water heater. I figured it was going to cost me an arm and a leg but I at least I could get an estimate and save up for it and get it done. Roto Rooter made an appointment with me. Broke it. Made another one. Broke it. I pretty much gave up on them and Home Advisor. So then I found Smart Plumbing. The plumber came out that day and I'm not sure what his problem was, allergies or chewing tobacco, but that was the spittingist man I ever did see. Anyhow, he barely touches the water heater, tells me I need a new one and it's going to be $1,200 for the whole shebang. I say, "I'll get back to you." He was there maybe 5 minutes, if that. After I saw the Smart Plumbing guy, I borrowed a pair of tin snips from my work and I cut the lip on the water heater and bent it down so it will never hold water. In the mean time, Roto Rooter calls me and it's the manager. He says he'll be out to come and give me an estimate. He's there maybe 10 minutes, if that, and tells me I need a new water heater and it'll cost me $1,338.73. I say, "I'll get back to you."I'm stuck. I don't have that kind of money and winter is coming. I pray hard. I went to different friends' houses and borrowed their showers. Not too often though, I took many a cold shower, I didn't want to take advantage of their kindness.Then a friend of mine tells me he's going to come and look at it and see if he can fix it. He doesn't. I'm stuck. I pray harder.So I get home on November 7th and my neighbor is outside his house. He asked me how I've been. I tell him about the water heater. He comes over, taps on the gas control housing with his wrench, turns on the pilot, half an hour later, I had hot water. My advice to you is that if you have an outdoor water heater, cut the lip of the pan and bend it out flat. The pan is there for when the water heater is inside and it has a leak and so water won't get on your floors. Outside, because the rain can sometimes get into your water heater house, you don't really need the pan to hold water. Cut the thing, save some money. My complaint is that these plumbing companies see a lady on her own and say, "Oh you need a new one, it's going to cost $1,200" or whatever. Or they just do not fix water heaters. That's not where the money is, I guess. Here's the thing plumbing companies ... yes, ALL of you. They make parts for water heaters so they CAN be fixed. If you took your car to a mechanic and said, "My engine won't work." Mechanic tells you, "Oh you need a new one, it's going to cost you $5,000" and he never even checks it out to see if it is fixable, you'd be mad.

I had a leaking kitchen faucet that ended up needing replaced. I was given a few options and they had what I needed in stock. The guys came over and were very respectful and worked very quickly. They replaced my faucet and showed me what had happened and were out in no time. I would definitely use them again and would recommend them to anyone.

Smart Plumbing fixed a water leak for me. They were reasonable and accommodating. They also understood and addressed my concerns with the existing plumbing and recommended a simple improvement to my water supply. The end result was a testament to their quality of work. I would definitely call them again.

Very smart and efficient worker! I am pleased with the look of job, techniques used, time spent and friendly worker!

We had our kitchen sink stop up because of produce being put down the drain. It took them 20 minutes at the most to unstop it and I was charged $270.00. I found this to be excessive.

I would like to thank the team at Smart Plumbing for the quick service call today to take care of the clogged line. Your plumber Chris did an exceptional job. He was courteous, well-mannered, and exceptionally professional. He did a great job in keeping the kitchen clean while working to unclog the line and he followed up with a very good clean up. Lynette was terrific on the phone and in handling all the details. Once again Thank You,Les

Very professional, honest and friendly staff. From start to finish I was thoroughly impressed with the service received. My call was to finish out work that a shoddy contractor and his plumber started and never showed up to finish. When Gary came out to the call, he was prompt, and easily solved the problem. Knowledgeable and had all parts on hand. Would highly recommend!