Samuels Diamonds

Would Not let me return unopened item!I brought back item within 12 hours, unopened, and untouched. They said their return policy is on back of receipt. Guess when you get that? After you buy, so it was never disclosed. I'm just sharing this to inform the people who can not afford to take the loss. That being said, I am will gladly give the item to someone who is interested in it for free. BUT I ASK that you NEVER DO BUSINESS WITH THIS COMPANY!

Had the very best experience here! My husband and I had a terrible experience with my wedding bands from Zales, we were constantly taking them back for repairs which always took more than a month. We went in and found a gorgeous set that was similar to what I already had. Mindy was so helpful and helped us stick to our budget! We were able to find a beautiful ring at a great value! Plus we were able to upgrade my diamond

Awesome place to shop for diamonds. The staff is super knowledgeable and was very welcoming. I fancy myself something of an educated customer and I learned a few things from Trish and Kacy. When I found a ring and diamond that I was good with they were very low pressure about the entire experience.I'd buy from them again, but hopefully I won't need to.;) Thank you, Samuels Diamonds!!!

Recently purchased an engagement ring for my girlfriend here. The staff was excellent and catered to exactly what I was looking for in her ring. They ordered the perfect diamond for the ring. Ordering in the exact cut, clarity and carat I wanted. Mindy was such a help throughout the process and would recommend talking with her for your engagement ring needs. I also worked with Kacy the store manager and she was a great help with the entire process too!Thanks again Mindy and Kacy! Y'all rock!

Went it to look for a wedding ring for my fiancé and were promptly greeted by Matt. He was super friendly and helpful attending to my fiancé. Since there were many things that sparkled I began to wander. We ended up leaving the store with his ring and some diamond studs for me. Great prices, huge selection, and awesome staff. Will be back in the future.

I had a great experience at this store. All the staff were professional.Kacy worked with me and my budget for a new engagement ring usinga diamond I inherited.She is very knowledgeable and showed me all the optionsavailable. My fiance loved the ring could not be happier.

I went there last weekend not knowing exactly what I wanted to buy for my Fiance.The new manager there was able to help me with the selection of setting and diamond with in my budget. I also liked that they were able to help me with the deals that they are currently offering. I believe that the store has changed into the right direction with the new manager.

My fiance got my engagement ring from here and although I LOVE the ring, I wish he hadn't. Dealing with the people that work here has made my engagement less of an enjoyable one. Firstly, unbeknownst to me, the people working at Samuels asked for my (now) husband's credit information in order to get bigger diamonds into the store. They said that they didn't carry the size diamond that he was looking for because not very many people in the area purchase them. So, in order for them to bring in the bigger diamonds from another store, they had to collect his credit information to ensure he wasn't wasting their time. Well, they ended up creating a credit account, in his name, without his permission, and charging those diamonds to it. My husband started to get credit card statements in the mail for thousands of dollars worth of diamonds that he hadn't even purchased! They even misspelled his name on the credit card! Secondly, we discovered a disparity on the surface of the ring, which was only found because it had collected dirt. It's just a small surface scratch but dirt and dust does settle into it and if you look closely, you can see it. Samuels hadn't even given us the specs on the diamond but when we showed up asking questions about the scratch, the specs magically appeared, saying the scratch had been there the whole time. Convenient. Not only that, but the sales staff was EXTREMELY rude about it. Thirdly, and most importantly, we had the ring appraised by a third-party gemologist in order to get insurance on the ring. The appraisal came back RIDICULOUSLY LOW. We took it to Samuels to show them that the ring wasn't appraised to what they sold it for and they said that they didn't trust the third-party appraiser. They wanted to send the ring to one of their appraisers and the manager promised my husband that if it still didn't appraise at the sale value they would replace the diamond to the value at which he had paid. She also said that it generally took two weeks for the rings to come back (they had to send it out-of-town), but she could get it down to one week. Well, one week came and went, then two, then three! The manager that made all these promises had gone on vacation FOR THREE WEEKS! She hadn't told anyone about the ring and when we called, no one knew where it was! After calling multiple times, and showing up in person, he was able to get the ring back. Conveniently, the ring appraised at the sale value this time. What a coincidence. We still don't have the original paperwork for the appraisal, just a photocopy. I am not looking forward to dealing with their TERRIBLE, AWFUL sales staff to try and get the original.