Sames Ford

I pulled in about half an hour before close and the lot seemed so under stocked. No one ever came out so I walked in and asked for assistance and they looked to kinda surprised that I was there. I asked if prices were in the windows and he said "yeah". That's the only word they spoke to me. I walked back outside and was confused on where to look so I just left. Went to Autonation and bought a car cash. You missed out Sames.

The sales staff was unbelievably helpful. The sales manager is the best. Took care of the couple of items that need to be fixed before I hit the road with my certified pre-owned Hyundai Kona.

I want to thank John Cano Finance manager, Devyn sales, Joe Valentic service advisor, and Kelly Bell service manager in helping me with my purchase of our new 2025 Ford Explorer. My wife and I are extremely pleased with our Explorer. The quality is excellent.

A Reliable Ford Service and Auto Repair ShopThis is far from the truth, after 3 visits, and $1,100.00 of service my car is worst that it started. They will do nothing to fix the issue. They played the guessing game with my vehicle fixed 3 things that didn't need to be done only to tell me " We fix one thing at a time and then if thats not it, we go to the next possible thing" what kind of service is this? Plus I ended up with a broken door pull. This is what to be expected from this Ford dealer service department.

My salesman, David Benavides was very professional and helped me choose my 2024 Ford Bronco.Also the financial manager Mr. Cano, he was professional and explained everything so I could understand. It was a team effort to get the vehicle I desired.Thank you Sames Ford.

Worked most of 2/28/24 with Chris and James on financing to purchase a '21 F150. Told them heading there on 2/29 (from Houston ~3.5 hrs), had to go to credit union as soon as they opened to get cash for down payment. They said they would hold the truck. (Have all the texts.) An hour out from arrival, they texted that the truck sold. Excuse was that "they" sold it out from under them. We'll never know the truth but what we do know is that we don't want to do business with a company who finds that behavior acceptable, who doesn't have clear communication with each other much less with the customer or where dollar signs are more important than people. That always shows up in quality of service. This being the perfect example. Unfortunately, we should've read some of the google, yelp, etc. reviews first. Sadly, this contributes to the stigma of why people don't like car dealerships.Do better, be better!

They make repairs that are not needed, what you asked for get overlooked. You bring it up to their attention they ask you to bring your car back and assure you there will be no charge because it was their fault then they throw a $700.00 bill at you if you want the repair to be done. Their comment to me was you have an old car it's not a new one. Now my car is worse than when I first took it in after $1,200.00 bill, not a trustworthy place. Another comment was they have to fix one thing to make sure that was it then move on.

Air compressor went out on a 2023 truck. Compressor on backorder. They not only wouldn't get us a loaner to get our boats back in the water after the storm, but they didn't even apologize for the inconvenience. Red McComb's ford, where we bought our Bronco, would have given us a loaner immediately! Lesson learned!

I wish I could write this a zero. Went around with the salesman to look at a vehicle, agreed to purchase such vehicle and when they presented me with the purchase holder, they had added $500 to the sales ticket. I showed them the screenshot. I had taken an hour before I got there and they refused to offer that price.

Honestly terrible. I came looking for a vehicle and when I was test driving the vehicle I was told it was sold and they are doing paperwork on it, however I look online several days later and the truck is still posted as available?! Never called me back and the sales person was no help. Very stingy people