Ron Hoover RV & Marine of Corpus Christi

If I could leave a "0" star review as well as a giant flag to say "STAY AWAY AT ALL COSTS" I would have. I have tried now to do business with this dealership twice now. First time was at a boat show in Port Lavaca and dealt with a salesman about a boat they had there, my wife and I filled out the paperwork but it's late so we have to continue the deal the next day (last day of the show so I get it). Then proceed to getting the run around from said sales person who then ghosts us completely and stop returning our phone calls and texts. Strike one. Fast forward a year and a half and we are back in the boat market looking and are sold on going to look at a boat that's on a great sale with great incentives at Bass Pro that we are planning to go look at that Saturday. Get on Facebook and are scrolling through marketplace (great way to pass the time I know) and see a boat on there that's for sale at Ron Hoover in Corpus. Message the salesman that posted the boat and asked to come down and see it the next morning. He says yes, absolutely no problem. Get there and am greeted by the GM, David, because the salesman is at an expo and is unable to be there so David is gonna help me out. Great no problem. My first words to David are that my last experience wasn't too great with their dealership and tell him what happened, and that my wife wasn't too keen on me coming to look at anything their selling but I figure, it doesn't hurt to look. He assures me that the original salesman I dealt with is no longer there and due to my terrible experience he's going to do what he can in his power to make sure this time is a great experience whether I buy or not.Go to look at the boat I inquired about and the pictures that were posted do it more justice than it deserves, which I tell David sorry it's just not what I thought it was and won't work for what I'm needing unfortunately. He asks me what I'm planning with the boat and I tell him, and he starts showing me a couple options and we land a boat that I like the look of and will do exactly what I'm needing it to do and the best part, it's in my price range. We go through and do a quick pull on my credit, not a hard inquiry and nothing formal or sent into the banks. (I should also include that I was very forthcoming with David and let him know I was looking at another boat at Bass Pro as well as what it was and the pricing on it with all the incentives and what not) Next part's the key part to the whole dilemma with my 2nd dealing with them. We're checking with their service desk to see what warranty if any is still on the engine since it is a 2019 boat and motor and I ask him, if there's anyway to do a water test in the boat just to see how it runs and make sure everything works, to which he replies "absolutely, I wouldn't want to sell you something you haven't been in before or aren't satisfied with" He then tells me that unfortunately we couldn't do it that day (Friday) because they're super short handed in the store because of the expo but we could possibly do it Sunday or even next week. Great no problem. Asked him what the next step is and he tells me normally they require a deposit to hold the boat but since I had the bad experience that he would forgo that. I'm thinking great sounds perfect. Call the wife, send her pictures and a video and she's on board with it before I leave corpus. So I call David and then text him to let him know that I'm good to go for Sunday to do the test drive and if everything checks out I can sign whatever needs to be signed for them to run everything by the banks on Monday and get the deal done. Saturday comes and I text him to make sure schedule works and what time for Sunday and he texts me back later and says "hey can't do Sunday, have to be in the valley for some appointments." I think ok, no biggy guess the expo is bigger than they thought and he had to go handle some stuff. Come to today and the boats sold and the only thing they can work with me on is the original boat that wouldn't work for what I need it to do. AVOID AT ALL COSTS! SHADY PRACTICES AND FALSE PROMISES!

Quick on sales, underperformed on prepping my travel trailer and any manufacture orwarranty repair work is unbelievably three weeks waiting period. They made it up after I discussed a Win-Win proposal. Flagstaff is far better than Trailmaster.

I wouldn't refer anyone to spend a dime at any Ron Hoover location. Especially not a woman or a healthcare worker. I bought my first RV here last summer. Afterwards several members of the local RV community warned me to stay away. Now I'm doing the same bc I didn't listen.When I was in for service last November I was working night shift & went in the previous day to get the RV diagnosed, was up most of that day, went in the next day to get it worked on so had a total of about 2 hours of sleep & had to work that night as well. I fell asleep laying down in one of the chairs & the GM very loudly came over & made a scene about how this was a dealership & it was not a place to sleep. I explained my situation & he didn't care. He had spent THE PAST THREE HOURS DOING NOTHING except cackling & talking in the finance guys office. When I told him there was supposed to be a shuttle that day & that's why I hadn't made arrangements for a ride he just said well there's not one & that I needed to sit up. A GM would have offered me a ride but not King Baby.Then in February I had a question for the service manager, who had taken the time to build a rapport with me for the past 6 months. That day he was aggressive, rude & disrespectful. Every question I asked he acted like I was stupid. After I got off the phone I just started crying. He made zero attempts to ever apologize or take ownership for this behavior. EVERY DAY SINCE THEN I HAVE THOUGHT ABOUT THE WAY I WAS TREATED & WHY SOMEONE WOULD TREAT A CUSTOMER THAT WAY FOR NO REASON.As a woman this was by far my worst experience as a customer. I would never want someone to be treated the way I was. Only cowards enjoy humiliating or putting someone else down to make themselves feel better. Behavior like this has no place in a business & there's no excuse for it in management. This was the biggest purchase of my life. I am disgusted that management felt they could treat me however they wanted & for no reason. They had zero remorse for their behavior & didn't care how their actions affected me.When this was brought to upper management's attention I was told that everyone is always treated fairly at Ron Hoover & that management's response at Corpus was that communication & the customer relationship with me has always been good. They are okay with treating their customers however they want bc they know there's no consequences. All they have to do is lie.I initiated a conversation about an extended warranty for the chassis during signing, as it was used & was told that the only coverage available was for the coach. I purchased the warranty I was told was available. When I had issues with my RV overheating when driven at highway speeds they had told me initially after I bought it that it just needed to be drove further distances. Then it did it again recently.I asked them to help me out but they refused to do right by me even though I spent almost $100K at their business. They wouldn't even refund the money I had to pay out of pocket for an oil change or put that towards helping me out even though the dealership was supposed to change the oil. THEY SIMPLY DO NOT CARE. All they care about is the sale. My review is just one example. They have a D- rating with the BBB for a reason. Even the VP & President display strong narcissistic behaviors but play the victim if you call them out on their bs.They later lied & said I declined chassis coverage at signing then had to eat their words. It was through their lies, foolishness & absolute incompetence that I found out I had chassis coverage the entire time. THEY DIDN'T EVEN KNOW WHAT TYPE OF EXTENDED WARRANTY THEY SOLD ME & GAVE ME THE WRONG INFO & DOCUMENTS WITH THE WRONG VIN NUMBER AT SIGNING. This is why betas should not be in alpha positions.I gave this business every opportunity to do the right thing & resolve matters with me privately. Instead they lied every chance they could & doubled down on their stubbornness, arrogance & foolishness & it ended up in my favor. Karma will do the rest. Take your money elsewhere.

Ron Hoover's service is terrible. I bought a new Bluewave boat from them several years ago and have had many problems with the boat and service. My Advice is don't consider buying a boat from Ron Hoover at any location.

Terrible place, if there were any other option in Corpus I would never go there! They don't return phone calls, they give inaccurate information and then deny that they did, their service department has no quality control or customer service at all. It took forever for them to order parts and complete repairs, then when I went to pick up car and rv, work wasn't even done correctly. There was already damage to my new door and frame and the electrical hookups were not adequately secured. When the problems were brought to their attention, the service manager was rude, condescending, and completely unhelpful. Horrible overall experience that left me feeling taken advantage of.