Play

I recently took my daughter and I was so disgusted with the place. There was trash over flowing in the reception area. The receptionist was not very welcoming. The bathroom, was just as worse. Looked like it hadn't been cleaned in days! It was obvious they have let that place go. With Covid still around you would think they would disinfectant but nope you could just see the layers of filth! I wish I would of asked for my money back. I was only there 20 minutes and left!

Why is this place closed on a Saturday and limited hours on Sunday? That's when they would have the most business. Makes no sense.

This is an unsafe space for toddlers to play. The day I went a 2 year old got stuck in the bounce house because it was not properly inflated. After the incident, management did not shut down that inflatable to investigate. Instead she informed the mother that there were clear signs stating that parent supervision was required. Fortunately, the mother and other adults were actively supervising, and heard the child's cry for help when she got stuck and started sinking at the top of the inflatable. I do not feel that child safety and customer service is a priority for this business, therefore I will not be visiting the establishment again.

Yesterday was the second time that I've showed up around 5:30 PM and the inflatables were already deflated and the store was closing early. Why offer a membership if you don't have consistent hours? Also, a child had a diaper "blow out" in the dining area (accidents happen!) and mom cleaned the area with a diaper wipe but staff just looked and never came to disinfect.

I recently had my daughter's 3rd birthday party at play and everything went great! Everyone had a great time. The facility provided a party hostess who helped me setup tablecloths, decorations, plates, and cupcakes on the cupcake stand. She helped serve drinks, brought out the pizza, and helped everything go smooth. Then she helped me pack away the leftover pizza and cupcakes at the end. Overall it was a great experience for what I'd say was a fair price. I read the review about the child getting stuck in one of the inflatables and I want to say that my daughter also got stuck in a certain part of one of the inflatables but it was meant for bigger kids and I knew she might get stuck so I was ready and just went in myself to go get her out. No big deal. The certain area was meant to deflate and was part of an obstacle course for bigger kids. The inflatables were properly inflated during my daughter's party and same every other time we've been there (5 times). Side note: the pizza is actually amazing and I'd go eat pizza there even if I didn't have a child! Lol

I took my grandchildren to Play yesterday. First, I felt like I was being grilled by the desk girl. Finally found us in the system. Never had to do that before.Secondly and most concerning, the Play area we were in was filthy. Partially eaten sucker was stuck on the carpet (where baby/toddlers crawl). Next to that by the green air toy was a juice pack that had been knocked over and leaked onto carpet. Then there was half eaten candies, cookies, jelly beans, etc. everywhere, not to mention the tables were left dirty. But to top it off, was the dirty diaper left in the play area. The desk girl was sitting behind the entry desk on her phone the majority of the time i was there. Why doesn't clean that place...it was disgusting. I am going to find another place to take my grandkids.

If you are looking at taking your kiddo for some indoor fun on the weekend you will need to find somewhere else to go BUT here. They typically have private party's on Saturday and Sunday (best time for working parents to take kiddos) and during these random private party's they are closed to the public and membership holders. It is a cute fun place if you ever get to go when they are open! Also these closings are not put on their Facebook or webpage so you cannot rely on looking there, you have to call or you will show up up to a closed establishment. I put a one star because there is not a "zero"!!

It's crazy how employees can set the mood for a place. The facility overall was pretty neat for the kiddos. But the service as soon as you walk in was trash. No greeting. No assistance. No one to say "I'll be right with you". The lady at the front didn't care to hold the phone call to assist other customers. Then I when I was called up I felt like I was being interrogated by the police when questions about myself and my children were asked. I'm probably not coming back and I hope management finds a way to fix this problem before other others begin to think the same.

This place is literally TRASH. I took my kids here about two weeks ago randomly on the weekend so they could have some fun. Haha jokes on me. I got my kids their tickets on a deal on Groupon which was cool, 2 for $20 to go Play. We get there, didn't get greeted at all by the front desk girls, they acted like they could careless we were there. You know what whatever, we weren't there for them. About ten minutes into playing I notice something green on the ground in one of the kids make believe play areas, I was unsure what it was. A couple minutes later my daughter (7) comes up to me and showed me her dirty sock which seemed to have the same green substance, I had an extra pair of socks in my pocket so I told her to take them off throw them in the trash and she could have mine. Then I overhear a parent freaking out/complaining that her son (less than 2) had got HUMAN POOP on him from INSIDE the inflatable bounce house. In horror I realized that was what was on the ground and on her sock, then she showed me her hands!!! And she had it on her hand as well!! I freaked out told the receptionist girl and went to walk off to go wash her hands and feet, when I turned around I realized my son (1) was standing in a pile of it himself!! I literally wanted to cry. I was so angry. I cleaned them up, went to the front desk and told them I wanted a refund and we were leaving. They protested and told me since I bought my tickets on Groupon they couldn't give me my money back. She called the owner (Omar) and I spoke with him on the phone. He was so rude and basically laughed at me and told me he wasn't going to do anything to rectify the situation all he would do was give us a voucher to come back. As if!! We were never going back! And I told him that I told him as a business you think you would just make it right after my 1 yr old and 7 yr old are walking around with human s*** on them and he said what do you want me to do open the cash register and throw money at you. I was so pissed I put the phone down on the counter and walked out. I had to stop my husband from going back in there. NEVER WILL I GO BACK. IF I COULD NEGATIVE ONE HUNDRED STARS I WOULD.

I never leave reviews but this place deserves one. Staff is extremely rude. Place closes at 7pm and at 6 pm they started mopping the floors forcing people to leave. Not only was this a safety issue with the wet floors they also charge $14. There is definitely not enough activities for kids to do. I say good try at a indoor playground but try again. Never coming again. Huge waste of money and the horrible customer service made it not worth returning.