Mike Shaw Toyota

Second time we've done business here and not disappointed.Bought a beautiful 2015 Tacoma over the weekend-great car, great deal and a great team at Mike Shaw to work with. Stoney is the go to man here. Been here for decades, and truly puts his entire heart into the deal Calvin Walker, their sales manager, came out to show his appreciation for our business and made sure we were well taken care of

UPDATE: Well, I very well knew this would happen. The service manager Mr. Barlow never called me back like he said he would and I had trusted in him to do the right thing but nope, he didn't. I don't know what the deal is. On 5-23-23, I took my car in for an oil change and it's the service manager Mr. Barlow working taking in cars early in the morning. I reminded him about the tire. He just said "oh yeah", but he didn't mention anything about the tire issue so I knew he didn't do anything about it or would do anything about it. AGAIN , NEVER BUY TIRES FROM MIKE SHAW TOYOTA IN CALALLEN! You'll be sorry if you do. I take my car in for an oil change and tire rotation and of course pay $80 plus dollars for the oil change and when my car is ready I check my tire pressure because I had checked it before I turned over my car to them and the tires were all off from the right setting. I check the tire pressure and the tire pressure is still the same on all tires all of them off. So I go back inside and tell the service manager Mr. Barlow if his guys even check the tire pressure because I tell him that my tires need air pressure and that they were the same pressure all off when I brought the car in for the service. I don't know what the heck is going on at Mike Shaw Toyota honestly. I hope they're changing my oil since they recommend 10,000 miles but I'm having it changed every 5,000. If you ever have issues at this location , speak to your car salesman. You might get things done because he'll go straight to the GM of the dealership. My salesman told me when after the tire issue that I should've talked to him and he would've taken it straight to the GM. Pretty disappointed with Mike Shaw Toyota in Calallen.

We bought our used 2014 Expedition from Mike Shaw in 2018. They promised to replace the front drivers seat as the there was a gash in the seat. They replaced the seat cover but was completely the wrong color and at first expected us to accept this extreme difference in color from the other upholstery. Their solution was to dye the seat. After a few weeks the color was wearing off and we requested a tube of matching dye, after many calls we were ignored and gave up. We brought our Expedition in recently to serviceand thought we were still under warranty. Our windshield wipers on the passenger side were not working. Our windshield wiper on the back had stopped working. When we called to receive our diagnosis they told us we were not under warranty ( we believe we had different information in our packet in the car which was no longer there at the time of pick up) The estimates for repairs were $3,925.20.The suggested repair cost for the the front passenger windshield wiper was $620.91, they claimed that there front wiper was worn and inop in the report. When we picked up the car there was a rod in the back seat. I asked what it was but they didn't know. We asked our handyman to look at the problem and showed him the rod that we found in our back seat, it was the missing connector between the motor to the passenger windshield wiper. One hour and $80 our windshield wipers were working in perfect harmony. The back windshield wiper was not working on the back rear hatch. They told us our motor was shot , they had dismantled and had not reinstalled it. It was all laying all over the the back of the car. Their estimate to repair the back windshield wiper motor was $557.90. We insisted that they reinstall the back panel and guess what the back windshield started working no problem. No motor problem. Would never buy a vehicle here again.

I bought a car. They lied about the warranty to make the sale. The finance lady was rude. I would not recommend buying from this dealership.

great service and I bought a new Toyota from salesman Joarred. His honesty was helpful in my decision to buy. Also the dealers chief mech anic Noe took time with me to answer questions.

Bought a care from there over a month ago. First the car salesman said they would see about taking at least a couple hundred off. I go back to finance and then I am told they did not take anything off the price of the car. It had damage to front end and I realize it is a used car but at least they could have taken something off. Then I get back to finance guy who is new. Abel Padilla. He proceeds to tell me that despite my good credit that nobody wanted to finance me because I was cosigning for my son who did not live with me. He said my best option was to finance with Toyota Finance. The interest rate was higher than I had researched I could get. It was at end of day we decided to just get the car. I called my credit union and got a better interest rate to refinance. I don't like being lied to and will not purchase from them every again. I will take my good credit elsewhere!

Mike Shaw Toyota in Robstown, Texas (used car department) are scammers. Be careful because they are very good at it. I received a written on-line offer to purchase my used high end vehicle from a sales representative in their used car department. When i arrived at the dealership they test drove my vehicle and then made an offer to purchase $7,000 lower than the written on-line offer. Their explanation for the lower offer went something like this: "That offer was computer generated by a third party and not from "Mike Shaw Toyota" so we are not bound by that offer". Of course, I quickly pointed out that the Mike's Shaw sales representative's name was clearly visible on the offer. Even the sales manager got involved to throw in his 2 cents of non-sensical malarkey. Here's the scam: make a relatively high written on-line offer for your vehicle to get you in the door. Then, ignore the written offer and make very low offers to purchase and frankly, totally waste your time. I've read Mike Shaw's Customer Bill of Rights and they should take the time to read it to because their used car department certainly has not.

amazing service department. Got me in fast. Evaluated situation with my Toyota Tacoma. Explain to me in terms I could understand what was wrong with my vehicle and what it would take to get it back on the road right away. Drives like a dream so happy.

STORYTIME Bought from Mike Shaw Kia March for last year & that was literally the worst experience of my life. Took the L on my downpayment and traded in my brand new Kia Carnival due to manufacturer defects on the interior and no one having an answer or solution for 3-4 months (issues began the within 12 hours of buying a BRAND NEW vehicle, crazy right?) Fast forward to days after my trade in, they didn't want to refund any bit of my warranty which was nearly $4000 and we had this vehicle for a few months. Anyways, got my refund after several arguments.Went to Mike Shaw Toyota considering getting a second car preowned, but right away they wanted to pull my credit without actually showing me a single thing I liked. Ended up leaving, and buying a brand new Hyundai Elantra the next day at Autonation. Day after that I get a call from Cosmo (sales manager) with him going on about how he fully thought they could trade in my 2024 palisade, possibly roll over some equity, and low my monthly payments with purchasing a vehicle from them. I mentioned that my credit was eh, and I had literally just bought a brand new car. He still seemed determined and convinced me enough to at least come in and see what they could do. Met with Angel the following day, pretty knowledgeable salesman, but we also mentioned we were more interested in what our trade in could be, or what we would still owe. He pushed that he should run our credit just so we could get accurate numbers towards a Great Highlander and what payments could be like. We were advised he was going to only run this through Toyota's own financing, not 10+ banks and with this being a late Friday, he wouldn't have anything back until Saturday morning. He said he'd give us a call and we could see where we wanted to go from there. Never did get a call, so I gave Cosmo a call and am told he will call back in 10 min with our info. This was Saturday, and it's now Wednesday. Every call we have made has been ignored. Finally got through to Calvin (I believe he's above Cosmo?) and he asked that we give him a chance to make things right and he will give me a call in the morning. Well guess what? No call.I don't know what's crazier; multiple levels of employees not wanting to take a loss and just admit that weren't able to do what they thought they could, or the fact that the only professional people I've spoken to are literally their receptionists. I definitely do know though that when we do decide to buy new again, probably later in the year or next, I won't be coming here. If you can't communicate basic things like credit reports, appraisals and such, why would anyone depend on you to fix issues after purchasing?

I will say my experience is purely based off of working with Davis Sweet, she's worth the whole experience. She really kept in touch and helped me get everything I was looking for (which is not easy at this time and economy). So I cannot speak for anyone else's experience but I can say she made mine great!