Mac Haik Ford Lincoln Hyundai

The Service Writers at the Quick Lube are the absolute BEST! They great you as you walk in, listen to what you want and then go assess your vehicle to ensure you are getting what you need. The wait is entertaining as there is TV and Popcorn and Drinks while you can see your vehicle getting worked on. Shout to Tammy Herron for an incredible customer experience.

Buying a car could be very stressful for us in the past but we had a great experience by purchasing our RAV4 here. Brian Fenton is a great person to work with. He is very reliable and personable. He made sure we are taken care of from the start to the end. He was with us every step of the way. His manager Ryan Manning is very hands on and makes quick and wise decisions regarding our concerns. He is always available and eager to help even though he is extremely busy. We are grateful to have them both to assist us with our purchase.

I waited for my car for 2 hours, which I did not mind. But when you take your own car/truck to get serviced by its own maker I would like to be able to trust I will be taken care of. I went in I knew my back tail light was out, I knew my back driver side tire was low, and when I drove away trusting they would have taken care of my truck and my safety since I am driving back to California, low and behold my tire was still low , my tail light was not replaced and only notes he had was next visit the AC should be serviced. WTF she did not mention my tire was still low and did not mention rear tail light until I brought it up and she said the guy left for the day to fix the light at 3 pm but my truck was already inside at 215 pm SMH I knew it should of went some where else the ones doing the oil changes are not even FORD dealershipService centers. Very disappointed wish I would have not even given them one star. The staff was just in a hurry to go home understandable but take pride in what you do and be a positive reflection of where you work slowly but surely the brand willBe destroyed and with no customers no pay for the employees. Take care of the customers this could be a liability on your company if it even matters in texas

We had the pleasure of working with Alex Pineda. My husband and I were very happy and felt like he went above and beyond for us! Unfortunately a couple of weeks later we came across an issue that with our car that we had purchased. We hoped that they would take care of it since we had only had the car for a couple of weeks. Unfortunately that was not the case. We took our car into Victory GMC to get repaired but were later told that the repairs weren't covered under our warranty. Alex put us in touch with his sales manager Yogi. After my first conversation with Yogi I felt like he was very passive aggressive during our phone call. Days turned into weeks as he ASSURED me that my warranty did in fact cover the repairs needed on my vehicle. He advised me that he was working closely with his Service manager Angie on doing what was necessary to get the repairs covered. I continued to hear lame excuses as to what was going on and why it was taking to long to get answers. I tried to reach out to Angie several times and never got a response. I even tried to reach out to a general manager and never got a phone call back. After a month of my car waiting around to get fixed and waiting for answers Yogi ultimately just stopped responding to me all together. I finally realized that I got played and was never going to get the help that I thought. I will NEVER buy or recommend doing business with this place. Horrible because we really enjoyed doing business with Alex.

I have a vehicle with a sealed transmission. Went to the regular service department and said I needed a transmission service and an oil change. The person there said I needed to go to the fast lane service area. I figured she knew what was what, had no reason to doubt her. I waited 2 hours at the fast lane for them to do an oil change. Once they had it in the bag they were quick.They weren't able to do the transmission service because it requires a special tool and you have to schedule that with service. Ok I'm mad because I only came here because I know the dealership is the only place that has the tool and it's like 300' away from where you did my oil change.I go back to service and ask to schedule the transmission service. She had to check with the mechanic and he's like what kind of car is it. Thinking, that should have been asked when I walked into service the first time. Then their like we don't have time for that, you'll have to drop off your vehicle off and leave it here. I explained that I need my vehicle and waiting here 2 hours was too long. I asked about scheduling a time on another day and she said scheduling is talking to us. (Doesn't sounds like the definition of scheduling to me) I asked about a courtesy vehicle and she said they had all their courtesy vehicles out on engine and transmission repairs. Wait I thought my issue was a transmission repair? Maybe there would be one available another day?I wouldn't pay $53 for an oil change I can do myself in less time if I didn't expect to have the transmission serviced. I wouldn't go to a dealership for service at all unless I didn't have a choice. Over priced and putting money in fat pockets instead of the working class.Looks like I'll be buying the family mechanic a new tool and get my transmission serviced for the cost, a 12 pack and a helping hand. I'm so hot my hair tie broke, ugggg! And for anyone who thinks I may have pulled a Karen, I didn't. I didn't pop my top til I left!

Absolute worst customer service in their repairs/service department. Took our vehicle in for rough idling. They assumed it was the motor mounts, which they took 5 days to replace. Drove away with it and still same problem. Took it back and they then said it was the transmission. If they had hooked it up to diagnostics first, we wouldn't be looking at 2 weeks without the vehicle. Their service writers are awful at returning calls and follow up. I do not recommend this service dept.

Do whatever you can to avoid service at this place! You can't get a call from service, parts and even the GM! When you call service the phone will just ring and ring! I have a simple repair on my BRAND NEW Hyundai and it's going on 2 months now! I could've driven to Houston 10 times with the amount of times they've told me it'll be done!

Bought 3 new cars from the dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. How is this legal? When we asked if they were accusing us of tampering with it, the manager said no. Welcome to Mac Haik customer service. They still have our car. 0 stars.

I typically do not write negative reviews. But here's an unfortunate honest review to be aware of.They advertise no market adjustment but include the market adjustment in the "disclosed" msrp. But when you talk to any salesman, they deny there is no such thing.Each vehicle has dealer options that rounds to nearly 3500+. By the way, this does not include taxes and fees yet. It gets better, trust me. When you politely ask to remove the options, they state "it comes from the manufacturer" and cannot be removed. Very interesting sales tactic. I've never heard it before. But I guess that's how desperate times can get. Finance managers are passive aggressive and would rather turn down an opportunity of a sale instead of being accommodating. I was accused of ordering a vehicle that included scribble on a piece of paper where nothing was in printed or within legible format of any documentation. Yet, I was told, this is my vehicle and order? As a customer, I think I would be well aware and equipped if I "ordered" a vehicle. It gets worst, but benefit of the doubt. If you want a rewarding,professional, and appropriate dealership experience, this is not the place to go.If you are looking for a new Hyundai vehicle, go to Houston or a bigger city. I can't promise, but I am more than sure you will have a better experience purchasing a vehicle!

The worst experience I have ever had at an auto dealership. Im a single mom & drove 2 hours to get to this dealership to buy a new car I saw on website.I confirmed the price & availability before i made the trip & they would not honor the "sticker price" they advertised & wanted to add more than $10,000 over sticker. Also they were $8000 too low on Kelly Blue Book average trade-in. Luckily I found a better deal at one of their competitors & they gave me the full trade in value. I think they saw a young female by herself & figured they could take advantage. When they realized I wasnt falling for their scam they got very rude.