Luxe Aveda Concept Salon

I have never been treated so poorly and unprofessionally. I went into this salon to get some lowlights after I had tried to do them myself and they turned out blotchy. Madison was the one who worked on my hair and I'm not sure if she has no experience or was just having a bad day. She turned my hair jet black after I told her I did not like dark hair and it took her 5 hours to do it. I then asked for some highlights in the front to break up the black and she refused. I also talked to the owner of the salon who barely spoke proper English and basically told me it was my problem. My friends and family all commented that my hair has never looked this bad. I am devastated. I did not think bad hair salons like this existed anywhere but small rural towns. I find it hard to believe this man worked on hair in Dallas. I guess we will talk to the judge about it when I take him to small claims court. I'm sure some of the hairdressers at this salon are good. I just dealt with the two most unprofessional in the salon.

hi just went in to get some highlights today for my very first time , but owner was on a tight schedule. He mentioned he wouldn't have time to blow dry or style my hair. i wanted heavy highlights since my hair is a bit fragile -because I'm always getting it bleached. He mentioned i just needed to get my virgin hair bleached. Trusting the "professional" and owner of the establishment i decided to get my hair bleached instead of the heavy highlights. i had been there previously with my mother, and since her perm came out good. i decided to grab a business card in case of an emergency. My hair dresser this week was booked and is in San Antonio, so i called to make a Tuesday appointment at Lux. Let me add this place is very fashionable and owner is kind, BUT I hate to mention my hair was a bad disappointing mess. My hair came out identical to the girl that posted pictures of her own hair back in 2014. (i feel your pain doll) Owner didn't even let the toner sit. He rinsed and washed out my hair immediately. i was out the door with in an hour. As for anyone who has gotten there hair done knows a toner can sit a good 10 to 15 min, or so depending on individual hair. i didn't get it blow dried, or fixed at the salon. As i had mentioned before he was on a "tight schedule". i gave a decent tip, but if he would have taken the time to blow dry and style my hair i would have know how bad it came out, but since it was wet i didn't see the results until it dried. Had i known i'd never tipped him as much as i did. i'll repeat it again it was the worst hair bleached i have ever received. i wouldn't suggest getting your hair bleached done at this place. it was extremely disappointing and i don't mind paying the price, but this wasn't worth the amount he charged. My hair came out as if someone barely getting there cosmetologist license. When i called to make the appointment i asked for someone who does a good job and has been doing this for a while. Receptionist mentioned the "owner" would be handling my hair. Owners are known to do a great job. Unfortunately this wasn't the case. i'm stating my opinion. Save your coins or do the research. i just went on how he had done a good job on the perm. i usually do my research, but a perm and bleached hair are two different thing. I was in a bind and the holidays are around the corner and i didn't have anyone, but i should have yelped!! p.s. my mom went in to get her hair dyed and it wasn't done by the owner but by someone there and it came out horrible. She too was extremely disappointed and over paid. Bottom line i will go there ever again.

I was referred to Ray or Maddison for a cut and style. I have never left a salon as happy as I am today Maddison made my hair look amazing and showed me tips on how to do it at home too. I'm going back for some color ASAP! Very friendly vibe from everyone else as well.

BEWARE of this salon, they are thieves! The owner, Ray, tried to bribe me into not verbalizing or writing a review (explained at end of experience!!) by tempting me to sign a document!So I just moved here from Michigan and was looking for an Aveda Salon to touch up my roots.Since Luxe is an Aveda Salon, I booked an appointment.My appointment was with Anthony. I described to him EXACTLY how my stylist from my hometown has done my hair for years, full foil of my roots (my hair looked natural, with my normal hair color well blended in). Anthony informed me that here to touch up roots they do not do foils and seemed confused that my stylist would do that. Instead he reassured me that they do their touch ups by a specific method (which I can NOT find on their website as an option; I think he called it a root revitalize??) I was hesitant but he reassured me that it would look great. I regretfully took his "professional" advice as he was extremely friendly and confident.Once he washed my hair and I looked in the mirror I was horrified! My roots were BLEACH blonde and I stated my concern, but he reassured me that once it was blow dried it would blend. Well, he blow dried it and it looked horrible. I told Anthony that I did not like it. He told me to go home, wash it, and it would look great. I go home. I wash my hair and blow dry it. My hair was ORANGE, Dandelion yellow, unevenly applied, he stripped my natural color OUT of my roots/upper hair, he missed areas so I still had brown sections. I began bawling. I called the salon and talked to Anthony. I asked him to have his boss call me. I had to call 4 times through out the day before Ray would talk to me. He said I must have miscommunicated and Anthony didn't understand what I asked for. I made an appointment to speak with Ray the next day, even though he tried to have my hair consulted with Anthony!Next Day:I go to the salon and speak with Ray. I ask him if we can sit down and talk, which he agrees to do. I informed him that Anthony was extremely friendly but that he ruined my hair and I would like a refund so that I could have it fixed as I did not feel comfortable having my hair fixed at this salon. Ray was completely offended that I could not trust his salon or himself to fix my hair. He began to blame me for not communicating well to Anthony, he said that my hair blends perfectly and he didn't see anything wrong with it that Anthony did an excellent job. He again offered to fix my hair for me. I again asked for a refund so that I could get it fixed elsewhere.Now Ray was getting frustrated and raised his voice to me asking me why I can't trust him to do my hair, that he does a great job.I told him that I couldn't trust him as he hired a "professional" who is incompetent and ruined my hair. My hair is very sensitive and I only have one shot to fix it before I feel that it will be very damaged. That I have saved my money for 3 months to have my hair done and would prefer to go somewhere I can feel comfortable.What was Ray's response??He said he's seen this all before, people who salon hop from salon to salon to salon. That I was trying to get my money back, "steal" from him, so that I could hop from salons to get my hair done free...I told him that I was completed offended and didn't deserve to be so disrespected (as his voice was again raised, in the middle of his salon around clients!!). I asked if he was actually the owner (yes he was) and told him that as an owner I would expect more professionalism and am disappointed... I then began to break down crying and asked him how he could let me leave with my hair looking this bad without a refund to get it fixed, that I didn't feel beautiful.What was Rays response!?!?!He said I had two options:1. I'll do your hair for you. How do you expect me to fix this?? (Which I said I had no idea, I'm not the professional. But the other Aveda salon in town said they would do...and so forth). He then said I should grow it out and once my roots come back in he will give me a FREE dye... I said no. (plus that leaves my hair how it currently looks)2. "Since you're so upset I will give you an offer...I will give you 60% of your money back" ... at this point I was ecstatic to gett anything back!... "ONLY you will have to sign a contract agreeing that you will NOT verbally or by writing say ANYTHING bad about my salon and your hair"WTF!?!?! I told him to keep my money, because I would rather tell everyone how poor of a business man he is and what kind of salon he runs. That I will post pictures of my hair and tell everyone who did it and how I was treated. That I would tell as much of Corpus as I can so that NO ONE has to go through what I did. He has stolen my money, he is a thief. My hair is ruined and will take $200 to correct and I won't be able to have the same color that I've loved for yearsUPDATE:Salon has blocked me from facebook to prevent others from seeing a REAL review!

BEWARE!!! My daughter with long blonde hair saved up her own money and brought pictures for an icy white/blonde Balayge, and the stylist (Irene?) said yes, we can do that. My daughter had never had any sort of hair color or processing done before, and she was excited. Afterward, my daughter's hair was a weird yellow with green/grey lowlights. We argued that my daughter's hair looked almost the exact same color, except now it was a dull yellow, like doll hair, and the ends had weird green/grey lowlights, and her hair looked frizzy and damaged. We argued with the stylist and got nowhere. I was stunned, having never experienced such a disaster in a salon before. I regret that I paid the $150. Immediately afterward, I regretted it and spoke to the manager and showed him the before and after photos I had taken to prove our point. Ray( took my daughter's phone from her and scrolled through it, and quizzed us on the time of the photos, and 'who's that in the background then?' , as though we were lying. He searched through her personal photos, I presume to catch her in some lie, but it was very creepy and she asked for her phone back.Ray (Anthony, apparently he goes by both names) pretended he did not understand our complaint, hoping we'd get frustrated and just leave. He had the audacity to say, "Well, at least your hair's not falling out." (Oh, but two days later, yes as a matter of fact, it IS falling out! My daughter has actual bald spots on her head, from this nightmare of a salon.) Anyway, we told him we did not get what we paid for and wanted our money back . He offered $65, take it or leave it. We said no, we want it ALL back because now we have to find a salon to fix my daughter's hair. He said,"Now I'm not giving you anything because you're rude!" and he walked off. We were not being rude, just insistent. We went to another salon to ask for help with this weird dull doll hair with green lowlights. The stylist was horrified and asked who did this to you? And you can bet, we told her, and mentioned names too. Ray and Irene at Luxe Aveda Concept Salon. Spread the word. Now we are looking at my daughter having to cut off her waist-long hair because it is so damaged, and her scalp is so damaged, she has actual bald patches from this experience at Luxe. Beyond disappointment for my daughter's first ever Salon experience (besides a haircut.) At all costs, AVOID this sham of a salon, and it's creepy manager and incompetent staff.

Anthony and Ray are the best at customer service and making sure you leave happy. I have been here many times to get my hair cut and they always take care of me. The place looks amazing on the inside, looks like a high end night club. They have about 10 flat screens playing music and music videos. The bathroom is always clean. When you walk in you can sit on a nice luxurious couch, and they even offer water or soda to customers. They are very knowledgeable about their products and how to cut hair and give you a new look.If you are looking for a short or long term salon to visit regularly, give Ray and Anthony a shot. They have never let me down, and I look good when I leave. lol.

Ray always makes me look amazing. I walk in looking like a mess and feel like I look like a beauty queen when I leave! The products he recommends always does wonders for my hair! I highly recommend!

I asked Ray the owner what he liked the most about doing hair, and he said cutting it, so I told him to do what he thought would look good. I was nervous about how short my hair would be because I came in with it past my lower back, and when he was finished, it was short (at the top of my shoulders). But I am glad that I trusted him. It was the most precise and well-done cut I have ever had. He definitely knows what he's doing and what looks good! Thanks so much.

Ray literally did magic on my hair. He listened to what I wanted and needed and was so friendly and professional. He delivered on all fronts. He knew what I wanted even though I couldn't fully explain how to combine the two photos I showed him. Total pro. Best salon I found in corpus coming from Austin. Walked out feeling like a million bucks. I will definitely be a return client. Thank you Ray!

If I could leave this place NEGATIVE stars for customer service I would! My daughter paid $45 to get her hair TRIMMED (straight across, not difficult!) and came out looking like something a weed eater chopped off! She left with it wet, and went back later after she styled it to show the manager/owner how horrible it looked in hopes of getting her money back to go elsewhere to get it fixed, he was RUDE and argued with her saying that there was nothing wrong with it! Then he wished her "GOOD LUCK" and waved her out the door!! Do not waste your time!!