Irv Thomas Honda

I bought a motorcycle... they forgot to put fluid of any kind in it.. I drove for 2 days before i discovered this.. now the bike is going to repair shop a 3rd time trying to fix all the damage.... joy, as is warranty... not happy..

took my 2 Polaris 4 wheelers in for the oil changes and filter changes and coolant flush they charge me $300 for labor for each one and total of 450 for the 6 quarts of oil and filters never ever I will make the drive to San Antonio before I ever due business with these rip off people and yes I got the receipts to prove it

We took our bike in May of 2021 for minor repairs. almost 4 months later not a single thing done to our bike, sat out in the back completely taken apart to rust. Every time we would call the owner Thomas was rude to us, he never had an answer for us and excuse after excuse. when we went to finally pick it up in September he was RUDE. i will never take a bike back here nor would i recommend them. I'm all about supporting local but they Will not get my business or anyone i know

Connie went above and beyond for me! From the moment I walked through the door, she greeted me and began helping me. She was patient and knowledgeable. She never acted bothered by me sitting on each bike (even the very expensive one). AND she even took time (without me asking her to) to look up other dealers who have the bike I want in stock, since she couldn't order it for me right now. She called me with that list! How nice is that? I know people have had bad experiences here when it comes to customer service, but with the way Connie represents this company, I'd say it's worth going in and giving them another shot.

Did not do some of the service I requested. Did not call me when my motorcycle was ready.

I got my bike fixed for free under full warrenty. I would have given five stars but it took about a month to fix. I will give credit to the service department for taking care of my bike. There were no scratches or damages to the bike even though they had it for a month. I would go there again to purchase a bike or to get repair work done.

I bought a new ATV, it immediate over heated. Took it in and they just put it under warranty. Two later same thing but they said they waived the $99 charge out of how soon I had to come back, great I thought! Loaded up the ATV there at irv Thomas and took of to New Mexico with some friends. Pulled the ATV off the trailer and it over heated. So I took it back again, this time the warranty was elapsed, so they charged me $248.00. I refused to pay out of principal. I thought I could get help from the court .Well because they didn't give me a receipt for the waived $ 99 charge it I couldn't show the judge the track record of my ATV failure. So, no dice there!Oh , I forgot to mention that I have been making regualar scheduled payments on this ATV the entire time it's been in their possession, the ATV has less than 8 hrs on it and I have only ridden it very little.Now here we are in September 2015. I went up to pay him in person the $248 and was refused my payment. I was told irv would be back in 45 minutes and would give me a call but not before they service department reassured me that they would call and tell me if my ATV was even still on property. I never received that call, either of them. I called back the next day, same story, irv would call me back,no call. Well, I called back today and he wasn't there but they said he would call back. I asked about my ATV and weather or not it was still there or not and the lady not sure who replied " that they can't give out that type of information", hmm. Well irv called back finally and refused to talk, he wouldn't except payment of the $248, and said that I would be hearing from his lawyer Collins. I told him that I wasn't pursing a lawsuit that I just wanted to pay the $248.00 to which he replied you can talk to my lawyer. If anybody reading this has any sound advice, I'm all ears.

Irv Thomas dealer has terrible service. I took my Ranger there for service and after 4 weeks I had to take it back because they didn't fix the tps sensor. Said I would have to bring it back and I did. $00 dollars later it is still not right. Repaired axle shaft boots and did not put cotter keys back on axle shafts. One axle nut on backward. Over 2000 in total charges. These people either don't know what they are doing or are out to gouge you.