Heritage Heat and Air

When we built our house in Rockport in 2018 we were referred to Heritage Heat and Air for a central air & heat new installation. Installation was seamless and fast. First summer it was so humid that the dripline got overwhelmed. My husband called Billy and within a few minutes he talked my husband through what to do, everything cleared and we were cool again, without a service call. Just a few days ago, an airconditioning unit downstairs stopped. Again we called Billy and he made a quick house call and a new unit was installed today. Great work, great service.

11 years ago we built our house in Rockport Texas and Heritage installed the air & heat in our new build . Soon after the house was completed we had problems and Billy the owner came out and repaired it . Every year - Year and a half they would come out and repair it continual problems . After the warranty he would come out and repair it and charge us i asked him why so many problems he said the builder gave him a budget and that the unit was probably not the correct one for the house . Last year it quit and Billy came out and could not find a leak but could also not draw a vacuum on the system and blamed the builder saying that they must have hit a line with a nail . i was without A/C for almost a month before he finally figured out that the coil was leaking and replaced it and charged me over $950.00 for labor . I called him today because the people we let borrow our house called to let us know that the unit was frozen and not working yesterday . Billy informed me that they were DUMB and should not be using the A/C and we should not do business anymore and hung up on me . No Anger & No yelling the conversation was peaceful go Figure !