Flores Insurance & Flowers With Love

A funeral is a difficult time for everyone involved, and evokes every type of pain a human can experience. My grandmother LOVED flowers, and especially white roses. The picture of the spray on top of the casket is what we received for $300, and the other picture is of what it should've looked like with at least 5 dozen roses. The arrangement we had barely had 2 dozen rose, and like any person would we reached out to the business directly.When we called my aunt spoke with a man regarding our dismay with the product we received, and he HUNG UP on my aunt! When she called back he refused to speak to her so naturally she went directly to the shop. My aunt one of the kindest people I know, and she calmly walked in and explained to the owner a tall man that she was upset with the spray we received. Not even addressing the fact that he had hung up on her multiple times. She offered an array of solutions to the problem such as adding additional roses to the spray we received, or a discount to no avail. She then proceeded to ask for a full refund, and when she did HE STOOD UP as to overshadow/intimidate her with his stature. She stood her ground, and demanded a refund. As he was giving her the refund he was tell her "It's not my fault your Mom died", and cussed her out as she left.Please be advised that if you use this business your flowers will be made WITHOUT LOVE!!!!!

Ordered arrangement for mother's funeral, was to include 4 to 5 dzn white roses. Nice arrangement showed up but had 3 dz roses instead. When asked, was told they would come remove flowers from funeral home and refund us. What a way to do business in our time of grief.