Ed Hicks Nissan

Last Thursday my father and I stopped at Ed Hicks to test drive a Nissan xTerra. Joshua Brewer took us out in one of the Pro 4X models. I highly recommend him as a salesman; he didn't even flinch when I excitedly hopped out of the vehicle without first putting it in park. Mr. Brewer followed up with us within 30 minutes by emailing the specs, and offering us such a stellar deal that we ended up back there the same day to buy both their pro 4x xterras. I'm not even embarrassed that my dad and I have twinsie trucks. But seriously, this was the smoothest, most enjoyable car buying experience I've had to date.

i was the person that gave a 1 star rating on this company, on 1 Feb i was contacted by the Business Manager, Charley Hicks, and he was extremely apologetic about this transaction and we agreed on a compromise. within 2 days i received in the mail proof that Mr. Hick truly lived up ti his word.

NEGATIVE STARS IF I COULD GIVE A NEGATIVE FIRST OFF, Nissan's are supposed to be great vehicles. BUT THEY ARE NOT!!!! I have a 2015 Nissan Rogue, I had to replace the CVT transmission in it before I even finished paying the car off!!! 4500 for a new transmission in a car that gets all its scheduled maintenance. 5 years old. 5! Then the Nissan Versa that I bought for my child for college, that only has 29,000 miles and is a 2017. Needed an AC compressor. RIGHT AFTER THEIR crappy 3 year 36,000 mile warranty ran out. The 3 years was up in January. What kind of car needs a compressor at 30,000 miles?!?! So we take it in to this sh** show of a place Monday. We asked for a loaner when placing appointment. But got there Monday and none were available. We got zero calls Monday to let us know the plan. Thankfully I bought the 1800.00 extended warranty on the car, so it's covered. Tuesday my kid needed the car, for work... for school. But by midday we still had not heard anything. Called Nissan asking for a manager, they transfer me to a SALES manager instead of SERVICE manager. So I unload on him and he says he will walk over and tell the service manager to call me. 4-5 Hours later My kid gets a call saying it's the compressor, that it'll be ready before they close. Yeah ok. I finally get a call saying It's the compressor and that he's going to get it going right after the tech is done with the transmission he's putting in. I said, you haven't even started it?!?! He said no, but that it would get done, that if it didn't for any reason he personally would call me. Nope. No call. It's Wednesday, no car, no call. In these times of trouble, companies need all the business they can get. But this place won't get another PENNY from me. Do yourself a favor, buy a Toyota. :)

So, a five star experience. Long talks with these guys to get what we needed but Jim the Sales Manager came thru for us. Great little truck. Thanks team!

Excellent service dept, was shown the condition of my tires on a printout that showed the tread depth and wear, nothing wrong with them at the time but was a cool feature I've never seen when getting an oil Change. Was in and out in under 40 mins,

bought a 2012 Nissan bought the extended warranty & no but problems. we have doesn't 450.00 on repairs has left my grand daughter on the road 4 times car was 9000.90 gave 3000.00 dow. now the key isn't working & they are charging us 500.00 to see what's wrong & that the warranty wont cover. the salesman Rey is trying to sell us a Sentra & pmts @ 489.00... when in tv they are advertings $2749.00 down 259.00 pmt. i asked him how much is the car. & said oh I dont know WTFThis dude just insulted my intelligence...Never will I recommend anyone to do business there. they could careless for their customers Just interested in making a sale...Don't ever shop there......

Spent 2 days talking with a salesman and giving them specific details about the vehicle I was searching for. Sales manager sends me email with photos and detailed description of the vehicle I was interested in. The email stated MSRP twice and was an agreeable number. Started getting concrete quotes and it got even better. I was planning on going down to the dealership to discuss purchasing the vehicle when I noticed there were 4 links to two different vehicles in the email and the stock numbers were left off. After investigating the differences, the stock numbers were 1 digit off from each other and the salesman was trying to sell me another vehicle. I don't mind salesmen wanting to make a sale and doing the best they can, but after describing a similar deceptive sales tactic in Houston and my desires to avoid such things, the last thing needed was a bait and switch. Again, I understand sales, but honesty and integrity are worth more than a dollar and your name follows you wherever you go. Disappointing, they could have made a new customer but instead I'll never set foot on their lot.

I bought a 2018 Mitsubishi Mirage G4 last April. The Salesman were Great! Joe and Robert were professional. The Service department? BAD!!!! I had to replace my front brakes in July, new tires in August, AC resistor and blower in January.Then back drums and shoes in February. Now composition sensor!! I've spent over $2,000 on a car that should have been checked over! Yes I called the Service department about my brakes and the guy Didn't care! I have had this car LESS than 1 YEAR! $2,000 down the drain.

I was very disappointed and pissed. I've bought 7 cars from ed hicks different lots. Mercedes, infiniti, exsetra. Today I walked in because I saw a nissan z finally on there floor. I walked in and was looking at the car, but with 4 different sales people sitting with in spitting distance not one of them talk to me. For over 10 minutes. So I asked why it was locked, finally someone said it's sold. OK. But if someone comes in one of my stores and my sales people acted like that, I guess I would be working a lot more because there would be some people fired. Anyway I'm thinking they have lost my business, I own furniture stores, right know is the time that your people have to be on there game with todays business climate. Every customer is so important that i don't even know how to express it. If we are paying a premium I'm going to need better C.S.THANKS I'm done venting.

Their salesmen are too aggressive to get you to buy an overpriced pos. I would take my business to another dealership.