Diamond Island

If you are looking for terrible customer service, lies , wasted time and a destroyed crystals, by all means Diamond Island by St. Eves Noel in Port Aransas & Rockport, Tx. is where you need to be. On June 22nd. I entered the store and told the shop owner that I had a crystal pendant that needed a jump ring reattached. I explained that my husband had just passed in the last couple of months and that I had lost my wedding band in the move. He had given me this crystal for an anniversary present. While crystal might not be worth a lot of money, it meant everything to me. We talked a second about the process; she said there may be an issue with heat cracking the crystal. I told her then; do not do anything that would alter this crystal. If the jeweler thinks that there is any chance that would happen, don't do anything, return it and I will just wire wrap it myself. She said no problem, we should have it done soon, maybe a week. 2 weeks later I had not heard from her, I called. She said that they could not attach a jump ring and that they were going to redo the cap and make something for it. It should be 2 more weeks. She said, I know, we will stop if there is a possibility of cracking. Two more weeks go by and I do not hear from them. I go to the shop and I ask for the crystal back. She replied, I don't have it here you will have to come back tomorrow. I said tomorrow, she said yes. I said ok, I will see you tomorrow. Tomorrow arrives and the shop is closed. (website and hours on the door says it should be open) I call her. She says oh, I'm in Rockport setting up our second shop. I asked, why did you tell me to come by today knowing you were not going to be here? She was like... Oh, well, ya know. I replied, ya know now I am pissed. It has been 4 weeks and 2 days of this nonsense. YOU literally told ME to be here today. She then says when she gets back in town she will bring it to me. Not believing for one second that this was actually going to happen, I replied, great you do that. The following morning at 8:21am, she texts me "I have your crystal so if you can meet me this morning at my shop, that would be great. If not, it will be this afternoon when I'm back at my shop." I texted her back when I woke up at 9:29 and asked would 9:45 work? No answer back, so I just drove over there arriving at 9:45. Yep, the shop was closed! I call her, she said well we were there in the morning but we had to leave for Rockport. (wow!) I replied, ok, when will you actually be back at your shop? We decide on 5:00 pm. I show up, she meets me at the door crams my crystal in my hand. I politely say thank you as she wordlessly turns around and walks off to the counter. I turn, walk out the door and am walking to my car, when then she decides to chase after me in the parking lot shouting, "It's really too bad for you. My husband was working on something really nice!" I just looked at her and said yeah? Well I'm working on a really nice review. Got in my car and pulled out the crystal as she scurried inside. Yep.... They crystal has been altered. The one side of it has been totally cut away leaving gouges where the blade cut. The crystal is splintering at one part. I am absolutely LIVID, frustrated, crushed and destroyed. I hope and I pray that you two get the day you deserve for the rest of your lives.

I took my bracelet in just to get a hoop put on it but when I went to pick it up they wanted $40 because they did other things to my bracelet that I didn't request. They even moved the charm from one side of the bracelet to the other. Long story short they didn't do what I wanted and I didn't pay for the service. I am not the only person they have not done what was requested... I wouldn't recommend this place to anyone!!!!They don't even deserve a one star but I can't erase that!!!!

Tried for three weeks to buy something from there and they were never open. Called the number on the door and she said she would meet me at a certain time and never showed up. Tried again the following weekend and couldn't catch them open. Gave my wife their phone number and they didn't answer and never returned the call