Crumbl - Laredo

I love the cookies but everytime I order they never come out on time which mean I have to come back to pick up later and the customer isn't the best sometime the worker give attitude

Be sure to double-check your order before leaving.After spending $30 on cookies, I was frustrated to find that my order was incorrect. I called ahead on my way back to the store, hoping they could start correcting the order so I wouldn't have to wait another 20 minutes or stand in line again.However, the manager informed me that I would need to return to the store so they could review their security cameras to confirm the mistake.When I arrived, the manager appeared to review the footage but then told me I needed to bring the box inside for further verification. This was both inconvenient and unnecessary. I expressed my frustration, but she explained that this policy was in place because "they were used to customers lying for free cookies."Frankly, this response was insulting and unprofessional. Mistakes happen, but making your customers jump through hoops and treating them like potential scammers is unacceptable.Ridiculous. I won't be returning to this location.

horrible service, everything is so dirty, very un organized employees.. waited over 25 min. to pick up ONLINE ORDER once it was my turn they tell me they ran out of frosting so i have to wait about 20 more minutes because the employee wasnt even sure how much longer it would take.

service was so bad it doesnt matter what the cookies taste like. Poor customer service. Lost our order twice and did not make it right.

I go here once every couple of weeks, and this evening might have been the worse. They don't greet you when you walk in. Now I've been to quite a few shops in TX and outside of the state, and I always get the same warm welcoming at other shops. The store's floors are always filthy dirty. Employees there don't smile, they walk around like "zombies" just so unhappy to be there. This evening there was a long line out the door. When I get to the register they tell me all cookies are sold out. So instead of perhaps a manager/supervisor I've never seen one at the shop to come out and say hey sorry but we couldn't keep up with the demand we're sold out. Instead I have to wait to hear it once I get to the front. When this location first opened you had someone greeting all the customers and asked if you've ever been to a Crumble before. That enthusiasm and cheery customer service is out the door now. One of the employees was making a batch of cookies, but said "we're probably not making anymore tonight, these are for tomorrow" It sounded as if she wasn't sure her self if she was baking anymore. Your employee is suppose to show me the cookies I've purchased and then close the box in front of me. Now, they just slide it on the counter, and go on about their business. If people have never been to a Crumble before they wouldn't know how pleasant it is to visit one. When your employees aren't bringing in the great customer service that I've experienced at other shops, they can only think this is how it goes here. It all stems down from management, and their lack of awareness of their own shop. Also, large amounts of cookies should be called in advance (a day), and not allow them to buy in "bulk" the same day. You have policies in place and it should be followed. That's why you have customers leaving empty handed .